PRS-700 Do not disconnect-can't download books to reader

cguerette · 12-25-2009, 12:21 PM

I plugged my new reader in and installed the e reader library the first time and put books on the computer and reader and charged the reader, but when I connected it again, the "do not disconnect" message won't go away. I finally disconnected it and reconnected it, but I'm never able to get to the Start menu so that I can get to the ebook library and download a new book that I purchased from my computer. Help? Thanks!

lilac_jive · 12-25-2009, 01:14 PM

To get rid of the do not disconnect message, you need to close the library. Then you'll be good. If you haven't downloaded the library yet, do that first (their servers are getting hammered though, it might take a while). Then after it's up, close it. Then connect the Reader. If it doesn't automatically open, open the Library software. Create your account and during that process it'll detect and authorize your Reader.

Before you can buy books, you need to get the Adobe email from Sony (this took about 20 minutes for me today). After you register your Sony, close the library again and wait for the email. Once you get it, reopen the library and sign in again (with the device connected). Buy your books, and then drag and drop them to the Reader. Once you try to do that, it'll make you authorize your device (seems like this is the second time, but it's really just registering it for Adobe). Then you'll be good to go!

I know it sounds wonky, but this method worked great for me this morning. After this it'll be smooth sailing, it's just tricky now with the Adobe login and you have to close and reopen the Library for the changes to work.

cguerette · 12-25-2009, 01:54 PM

12-25-2009, 12:21 PM	#1
cguerette Member Posts: 11 Karma: 640 Join Date: Dec 2009 Location: Denver, CO Device: New Nook Glowlight	Do not disconnect-can't download books to reader I plugged my new reader in and installed the e reader library the first time and put books on the computer and reader and charged the reader, but when I connected it again, the "do not disconnect" message won't go away. I finally disconnected it and reconnected it, but I'm never able to get to the Start menu so that I can get to the ebook library and download a new book that I purchased from my computer. Help? Thanks!

12-25-2009, 01:54 PM	#3
cguerette Member Posts: 11 Karma: 640 Join Date: Dec 2009 Location: Denver, CO Device: New Nook Glowlight	Got it. Thanks!! Merry Christmas.

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12-25-2009, 01:14 PM	#2
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	To get rid of the do not disconnect message, you need to close the library. Then you'll be good. If you haven't downloaded the library yet, do that first (their servers are getting hammered though, it might take a while). Then after it's up, close it. Then connect the Reader. If it doesn't automatically open, open the Library software. Create your account and during that process it'll detect and authorize your Reader. Before you can buy books, you need to get the Adobe email from Sony (this took about 20 minutes for me today). After you register your Sony, close the library again and wait for the email. Once you get it, reopen the library and sign in again (with the device connected). Buy your books, and then drag and drop them to the Reader. Once you try to do that, it'll make you authorize your device (seems like this is the second time, but it's really just registering it for Adobe). Then you'll be good to go! I know it sounds wonky, but this method worked great for me this morning. After this it'll be smooth sailing, it's just tricky now with the Adobe login and you have to close and reopen the Library for the changes to work.

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