12-12-2008, 04:19 AM | #1 |
Connoisseur
Posts: 53
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Join Date: Mar 2008
Device: iRex iLiad (v1) / Sony Librie
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Contacting Bookeen
Has anyone figured out a way to get a quick response from Bookeen.
I had a problem where I had to return my Cybook for repair, prior to shipping it off Bookeen were very responsive, never more than a 4hour reply to emails. Unfortunately there has been a bit of a problem with the courier. The tracking system has no record of it leaving the UK however it appears to have been signed by the 'house master' of bookeens office space in Paris At this stage it looks like it has been stolen and the courier company agree but need to get confirmation from Bookeen that they have not received it (due to it being signed for) before I can make a claim. Annoyingly Bookeen have now decided to cease all email correspondence with me, so I have no idea if the cybook is being dealt with or is gone. |
12-13-2008, 02:31 AM | #2 |
Member
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Device: sony prs-700
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good luck cen
maybe they are watching this forum and do something like ...........send a new cybook for you |
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12-14-2008, 11:40 AM | #3 | |
Chocolate Grasshopper ...
Posts: 27,600
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Location: Scotland
Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW
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12-14-2008, 12:01 PM | #4 |
Resident Curmudgeon
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Location: Roslindale, Massachusetts
Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3
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Could it be another of their French holidays that is causing them not to be available to answer email?
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12-15-2008, 04:45 AM | #5 |
Connoisseur
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Success, thank you so much for finding that (my search-fu failed me). They had seen my emails but were not able to reply as they had too many emails to deal with! Either way they did indeed get the Cybook from the courier so all is good in the world and I don't have to sit here any more worrying whether it was lost or not.
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12-15-2008, 06:19 AM | #6 |
Final Five n°42
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Location: Lyon, France
Device: Cybook Gen3
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01-23-2009, 02:26 PM | #7 | |
Wizard
Posts: 4,332
Karma: 4000000
Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
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Quote:
My screen broke. I don't even know when or how. i can tell it's been hit by something, but... i wanna ** cries ** and, given what happend, be very very carefull with your ebook, screens are very fragile. |
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02-04-2009, 02:27 PM | #8 |
Wizard
Posts: 4,332
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Join Date: Oct 2008
Location: Paris
Device: Cybooks; Sony PRS-T1
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Yeah, reader's back.
And one "outstanding" for bookeen's support. Reader arrived on friday morning, left on monday evening. Left me staring widelly at my screen when i recived the "your pakage was sent" e-mail. |
02-04-2009, 04:22 PM | #9 |
Wizard
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Location: Gatlinburg, Tennessee
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