Kobo GLO HD stuck on "connecting & charging" page

rorocorti · 01-13-2021, 05:29 AM

Hi everyone,

Since a few days my Kobo GLO HD 4go is stucked on the "connecting & charging" page.

After looking a lot of threads, I've tried :

* soft reset
* hard reset
* new firmware on new SD CARD (from this forum)
* disconnect battery during one night
* chat with official KOBO "help" (useless, they'll make an offer to buy a new one)

But all of this did not work, I don't understand why my Kobo is stucked on the same page even without battery connected...

If anyone have a solution, thanks in advance.

ps : just before the crash I had some issues with "DRM" and had to reboot my Kobo glo

John F · 01-13-2021, 06:01 AM

What happened after you disconnected the battery and reconnected it?

davidfor · 01-13-2021, 06:06 AM

The easy one is why the screen stays the same without the battery connected: That's the way that e-ink works. Whatever is on the screen stays there until it is changed. There is no power used to maintain the screen.

Have you charged the battery? Don't assume it still has charge. And if everything else fails, leave it on charge overnight. It shouldn't work, but, a lot of people do this and find the device is running the next day.

What happens when you turn it on? Does the power light do anything? Does the screen light turn on?

rorocorti · 01-13-2021, 09:20 AM

Thanks for your help, I guess the battery is OK because it was approximately at 90% just before the failure. Anyway, when I turn ON the KOBO the red led turns ON (and OFF if long push > 10 seconds).

I'll leave it on charge overnight and come back to this thread.

rorocorti · 01-13-2021, 09:21 AM

by the way, thanks very much for the firmware...

01-13-2021, 05:29 AM	#1
rorocorti Junior Member Posts: 8 Karma: 10 Join Date: Jan 2021 Device: KOBO GLO HD	Kobo GLO HD stuck on "connecting & charging" page Hi everyone, Since a few days my Kobo GLO HD 4go is stucked on the "connecting & charging" page. After looking a lot of threads, I've tried : * soft reset * hard reset * new firmware on new SD CARD (from this forum) * disconnect battery during one night * chat with official KOBO "help" (useless, they'll make an offer to buy a new one) But all of this did not work, I don't understand why my Kobo is stucked on the same page even without battery connected... If anyone have a solution, thanks in advance. ps : just before the crash I had some issues with "DRM" and had to reboot my Kobo glo

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01-13-2021, 06:01 AM	#2
John F Grand Sorcerer Posts: 7,172 Karma: 63764653 Join Date: Feb 2009 Device: Kobo Glo HD	What happened after you disconnected the battery and reconnected it?

01-13-2021, 06:06 AM	#3
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	The easy one is why the screen stays the same without the battery connected: That's the way that e-ink works. Whatever is on the screen stays there until it is changed. There is no power used to maintain the screen. Have you charged the battery? Don't assume it still has charge. And if everything else fails, leave it on charge overnight. It shouldn't work, but, a lot of people do this and find the device is running the next day. What happens when you turn it on? Does the power light do anything? Does the screen light turn on?

01-13-2021, 09:20 AM	#4
rorocorti Junior Member Posts: 8 Karma: 10 Join Date: Jan 2021 Device: KOBO GLO HD	Thanks for your help, I guess the battery is OK because it was approximately at 90% just before the failure. Anyway, when I turn ON the KOBO the red led turns ON (and OFF if long push > 10 seconds). I'll leave it on charge overnight and come back to this thread.

01-13-2021, 09:21 AM	#5
rorocorti Junior Member Posts: 8 Karma: 10 Join Date: Jan 2021 Device: KOBO GLO HD	by the way, thanks very much for the firmware...

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