Troubleshooting Kindle Voyage - problems, any help appreciated!

Leah07 · 10-11-2019, 04:33 PM

Hi, I was hoping someone could help me. Let me start by saying I’m not technically minded at all so please bear with me. I have a Kindle Voyage 7th generation which I registered in Feb 2016. It says it is
Firmware version: Kindle 5.8.8 (3144280022).

It’s been great but I started having problems with pressing on certain areas of the screen.
I managed to turn the screen into landscape mode but can’t turn it back into portrait as it won’t let me press (and can’t feel any feedback when I do press).

I spoke to Amazon who weren’t helpful at all, said it was out of warranty and they would give some money towards a new one – but I’m not in a position to buy one at the moment.

As of now – the lights aren’t working (again, can press the numbers but nothing happens). Also it seems to have deregistered me (although it is listed on my Amazon page) and I can’t re-register as it won’t let me enter my details.

The “update your Kindle” option can’t be pressed (not in black print) and I can’t link it to my wifi either.
Should I just “reset device”?

Although I can read books – I need the light to be able to see them clearly.

Any help appreciated. As I said, not great at the tech stuff!

Tarana · 10-11-2019, 06:50 PM

Try this: https://www.youtube.com/watch?v=lPnE4kJw00w

If it clears everything, then download the updates from here: https://www.amazon.com/gp/help/custo...deId=201630670

barryem · 10-11-2019, 07:53 PM

It sounds to me like your Voyager screen is defective and my guess is that the only thing you can do at this point is get a replacement. Or live with it as it is till you can. Of course I'm only guessing.

Woot.com currently has a refurbished Voyage for $70 and a refurbished 1st generation Paperwhite for $40. The early Paperwhites aren't as nice as a Voyage but they're close enough and I read happily on one for a long time. In fact I still do read on it from time to time.

Barry

DrD123 · 10-11-2019, 08:54 PM

Odds are it's just glitching - first thing to try is to restart it - press and hold the power button - after 7 seconds a window pops up - select restart. (this doesn't remove anything, just turns the device all the way off, and restarts/reinitializes it.

10-11-2019, 04:33 PM	#1
Leah07 Junior Member Posts: 5 Karma: 10 Join Date: Oct 2019 Device: KOBO AURA ONE	Kindle Voyage - problems, any help appreciated! Hi, I was hoping someone could help me. Let me start by saying I’m not technically minded at all so please bear with me. I have a Kindle Voyage 7th generation which I registered in Feb 2016. It says it is Firmware version: Kindle 5.8.8 (3144280022). It’s been great but I started having problems with pressing on certain areas of the screen. I managed to turn the screen into landscape mode but can’t turn it back into portrait as it won’t let me press (and can’t feel any feedback when I do press). I spoke to Amazon who weren’t helpful at all, said it was out of warranty and they would give some money towards a new one – but I’m not in a position to buy one at the moment. As of now – the lights aren’t working (again, can press the numbers but nothing happens). Also it seems to have deregistered me (although it is listed on my Amazon page) and I can’t re-register as it won’t let me enter my details. The “update your Kindle” option can’t be pressed (not in black print) and I can’t link it to my wifi either. Should I just “reset device”? Although I can read books – I need the light to be able to see them clearly. Any help appreciated. As I said, not great at the tech stuff!

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10-11-2019, 06:50 PM	#2
Tarana Wizard Posts: 3,977 Karma: 38840460 Join Date: Sep 2012 Location: Minneapolis Device: PWSE, Voyage, K3, HDX, KBasic 7 & 8, Nook Glo3, Echos, Nanos	Try this: https://www.youtube.com/watch?v=lPnE4kJw00w If it clears everything, then download the updates from here: https://www.amazon.com/gp/help/custo...deId=201630670

10-11-2019, 07:53 PM	#3
barryem Wizard Posts: 2,459 Karma: 68781975 Join Date: Oct 2012 Location: Arkansas Device: Paperwhite 4	It sounds to me like your Voyager screen is defective and my guess is that the only thing you can do at this point is get a replacement. Or live with it as it is till you can. Of course I'm only guessing. Woot.com currently has a refurbished Voyage for $70 and a refurbished 1st generation Paperwhite for $40. The early Paperwhites aren't as nice as a Voyage but they're close enough and I read happily on one for a long time. In fact I still do read on it from time to time. Barry

10-11-2019, 08:54 PM	#4
DrD123 Connoisseur Posts: 58 Karma: 233080 Join Date: Feb 2017 Location: New Mexico Device: Kindle Voyage	Odds are it's just glitching - first thing to try is to restart it - press and hold the power button - after 7 seconds a window pops up - select restart. (this doesn't remove anything, just turns the device all the way off, and restarts/reinitializes it.

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