Mac, Calibre don't see Sage

[PlatinumWarlock]

Originally Posted by DNSB

...On the last page of Developer options, you will see a Factory reset your eReader. This will reset back to factory firmware and out of the box settings. In contrast, the Device information's factory reset which does not wipe back to factory firmware and simply removes the user setup.

Ah - that's helpful. I assume the Device info's factory reset (which I've done several times) was adequate... I'll try going through Developer options. Thanks.

[PlatinumWarlock]

Originally Posted by Sirtel

Yes. I had to buy a hub for the Libra H2O (which used micro-USB) to connect it to a USB-C port on my computer. It would not connect otherwise. Both my Sage and Libra 2 connect fine using an USB-C/USB-C cable bought from Amazon. I don't use the cables that came with them.

Huh. Interesting. Since the Sage uses USB-C, I figured it would love the Mac. I'll see about a hub.

[PlatinumWarlock]

BTW - I apologize for hijacking this thread, which was supposed to be about which 8" reader to buy - I meant to just comment as an aside that my Sage wasn't (yet) the best 8" for me. I appreciate all the feedback and will switch to the right place with more issues.

[DNSB]

Thread drift is a pretty common happening on MobileRead. Perhaps a moderator will do us the favour of moving the relevant messages to a new thread in the Kobo forum?

[Colonel Cathcart]

Originally Posted by DNSB

Thread drift is a pretty common happening on MobileRead. Perhaps a moderator will do us the favour of moving the relevant messages to a new thread in the Kobo forum?

It is! And at first I was a bit miffed about it, only later to realize it's most appropriate in the the context of the forum, to have thread sub-plots. I actually find it somewhat amusing now.

[PlatinumWarlock]

Well... after many more attempts, including combinations of using a hub, not using a hub, trying different cables, doing factory resets (in dev mode), restarting the Mac, praying, doing a rain dance, burning incense, etc.... no joy. The only slight improvement was that, when I plugged the Sage into the USB hub the *first* time, I was able to tap "connect" on the Sage and it didn't freeze up - it said "connected and charging". But no sign of it on my Mac. And then I couldn't even recreate that, despite retrying all of the combinations again. It still is perfect with my Windows machine and on its own... but my Mac is my main computer (and before long will be my only computer), so I really need a device that will behave in the Mac environment. I'm going to return it and try another one, just because I like the Sage SO MUCH and really want to use it. So... fingers crossed.

[Quoth]

If it works on Windows (or Linux) then it's a setting on your Mac.

[chrisridd]

Instead of just restarting your Mac, try shutting it down and then booting it again. That resets more of the hardware.

Another thing to try when you've shut down is - if the Mac has one - an SMC reset. This sometimes helps unconfuse hardware. SMC resets are only possible on some Macs, so you'll have to google for specific instructions for your Mac model.

Have you talked to Kobo support at all?

[PlatinumWarlock]

Originally Posted by chrisridd

Instead of just restarting your Mac, try shutting it down and then booting it again. That resets more of the hardware.

Yes, actually did that - should have clarified.

Another thing to try when you've shut down is - if the Mac has one - an SMC reset. This sometimes helps unconfuse hardware. SMC resets are only possible on some Macs, so you'll have to google for specific instructions for your Mac model.

Have you talked to Kobo support at all?

Hmmm… didn’t know about SMC resets – I’ll look into that. And no, I haven’t talked to Kobo support yet, but that’s on the list too. 😀

[JSWolf]

Give Apple support a call as it's a Mac issue.

[Aleron Ives]

This is a longshot, but maybe you could try enabling automatic USB mode? Connect the Sage to the PC that works, then edit Kobo eReader.conf to add:

[DeveloperSettings]
AutoUsbGadget=true

and then save it. This will bypass the USB prompt and automatically connect when you plug the Sage in. Now try on the Mac again to see if you can get farther now that it won't freeze on the USB prompt.

[JSWolf]

Originally Posted by Aleron Ives

This is a longshot, but maybe you could try enabling automatic USB mode? Connect the Sage to the PC that works, then edit Kobo eReader.conf to add:

[DeveloperSettings]
AutoUsbGadget=true

and then save it. This will bypass the USB prompt and automatically connect when you plug the Sage in. Now try on the Mac again to see if you can get farther now that it won't freeze on the USB prompt.

There should be no reason to need this. If it's because of the USB port, then the USB port is broken. If it's not the USB port then it's a MacOS problem.

[DNSB]

Originally Posted by JSWolf

There should be no reason to need this. If it's because of the USB port, then it's broken. If it's not the USB port then it's a MacOS problem.

Jon, while I tend to agree that it is unlikely to help, it will take a few seconds and just might help. If it doesn't, it does add another data point to the issue between the Sage and the Mac.

[JSWolf]

What I want to know is why is it Apple feels it's a good idea to do whatever it takes to break MacOS?

[Ghostcat]

Is it possible to access the MacOS kernel logs?