Kobo Touch crash

JTB · 09-05-2015, 04:14 PM

For some reason my Kobo touch has forgotten everything. I entered my wifi password and it updated everything but then it requires I sign in. I tried many times signing into kobo account but it just shows the wheel going round. I tried my Google account and Facebook, same thing. I tried through kobo desktop, same thing. I have done the reset. I have used the right password because it tells me right away if I tried a wrong password. Pressing the home button does nothing. Do you have any suggestions?

davidfor · 09-05-2015, 09:32 PM

I think you will need to do a factory reset. But, you can try deleting the database on the device. This is the file "KoboReader.sqlite" in the directory ".kobo". After deleting this, you will need to restart the device and it should take you through the setup.

If that doesn't work, you will probably need to do a factory reset using the buttons.

JTB · 09-05-2015, 11:22 PM

Well done. I didn't realize that there was anything more than the paper clip reset. The factory reset did the trick. Many thanks

09-05-2015, 04:14 PM	#1
JTB Junior Member Posts: 2 Karma: 10 Join Date: Sep 2015 Device: Kobo	Kobo Touch crash For some reason my Kobo touch has forgotten everything. I entered my wifi password and it updated everything but then it requires I sign in. I tried many times signing into kobo account but it just shows the wheel going round. I tried my Google account and Facebook, same thing. I tried through kobo desktop, same thing. I have done the reset. I have used the right password because it tells me right away if I tried a wrong password. Pressing the home button does nothing. Do you have any suggestions?

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09-05-2015, 09:32 PM	#2
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I think you will need to do a factory reset. But, you can try deleting the database on the device. This is the file "KoboReader.sqlite" in the directory ".kobo". After deleting this, you will need to restart the device and it should take you through the setup. If that doesn't work, you will probably need to do a factory reset using the buttons.

09-05-2015, 11:22 PM	#3
JTB Junior Member Posts: 2 Karma: 10 Join Date: Sep 2015 Device: Kobo	Well done. I didn't realize that there was anything more than the paper clip reset. The factory reset did the trick. Many thanks