Troubleshooting Whispersync oddities, certain books always reset to page 1 on Paperwhite: help?

glasseyes · 07-19-2017, 12:00 PM

Hi there,

I'm a new member here, having signed up specifically for help with a kindle question after amazon's customer service had me update software and do a fruitless factory reset without resolving much of anything.

Long story short, I'm having a few basic issues with my Paperwhite that aren't happening with my IOS kindle apps on my iphone or iPad, which both work as expected.

First, whispersync is clunky and rarely works the first time on the paperwhite. When I open the paperwhite after a day of reading on the iPhone, I get the popup asking if I want to jump to the furthest page read. Click yes, and it jumps forward a bit, but very rarely to the furthest page read. Instead, I have to close the paperwhite, open it back up and unlock it, and only then will it give the option to jump all the way to the furthest page. If I click "sync my kindle" it does nothing, just says no new items, and sits there like a lump.

Issue two: I tend to mostly read "docs" acquired elsewhere and usually converted via calibre to MOBI. I've found the least annoying method of getting these into my kindle library is to email them to my kindle email address, so that's usually been my method. Recently, however, two such books have been misbehaving badly—but again, only on the paperwhite. Every time I open them from the home page, they jump back to page 1. For example, the book clearly shows 28% over the thumbnail on the home page. Open it up, jumps back to page 1. I also noticed if press to change the page, that book will then jump to the final page of the book (100%). If I hit the "back" arrow, it then jumps to the 28% mark, where it should have been all along—but it only does this inconsistently. And even then, as soon as I go back to the home page or switch to a different ebook, the process starts from the beginning. Anyone have any ideas what the heck would make this happen only with my paperwhite? Also, why these particular books? I've read hundreds of books this way with no issues, and these two books were acquired 6 months apart with dozens in between, which have had no issues. The only thing I can think is that both were only recently downloaded to the paperwhite, and in close temporal proximity. But I've tried deleting them and redownloading and the same issues started up again.

Beyond the above issues, this kindle also refuses to auto update, or at least since April (I only got this model in January and my old Kindle Keyboard had zero issues over 6 years before this). I would try to make it update to the newest edition, but the option was greyed out. Today i tried to download the newest software, following all the instructions online, and during the process I got an error message that the software update was invalid. FInally wasted two hours with tech support who had to send me an alternate version of the software update (5.8.10), which did eventually work, but naturally solved none of the above issues. Amazon agreed to send me a new kindle, and I reluctantly agreed, but I don't really expect it to work any differently. It seems like the Paperwhite OS has some fundamental issues both with PDOC's and whispersync.

If anyone has any guidance, I would greatly appreciate the help! In the meantime, I'm waiting for a new kindle shipment with little expectation it will make much of a difference.

Cinisajoy · 07-19-2017, 12:22 PM

Issue one. Make sure to click sync on the I device when you are through reading.
Then yes, do sync the Paperwhite every time. It is finished when you get the no new items screen but it did do something. Then click the yes, go to farthest page read.

Also, in order for sync to work properly, you have to make sure you are online when you finish reading on one device. (Hence the sync at the end of reading. ) I have a habit of turning off the wifi while reading.

As to issue 2, it is a mini computer and the devices just like to let us know that at times.
Or in other words, no idea how to fix it.

glasseyes · 07-19-2017, 12:34 PM

Thanks for the reply.

As to issue 1: I have tried that but haven't noticed any significant difference. It seems like the IOS app does a great job of syncing in general, but the paperwhite isn't quite smart enough to seek out the latest sync on its own, hence the hoop-jumping required to get to the real furthest page. Hopefully the latest software update will help with that, but I've learned not to temper my expectations with this device, sadly.

As to issue 2: sigh, yeah. Maybe I just have a few wonky files, or maybe getting a new paperwhite will clear this up somehow. Guess I'll find out!

knc1 · 07-19-2017, 02:34 PM

Quote:

When I open the paperwhite after a day of reading on the iPhone, I get the popup asking if I want to jump to the furthest page read. Click yes, and it jumps forward a bit, but very rarely to the furthest page read. Instead, I have to close the paperwhite, open it back up and unlock it, and only then will it give the option to jump all the way to the furthest page.

That sounds like a lot of user introduced hoops to jump through.

"Open the paperwhite" -
Meaning you have a magnetic cover ?
I don't see where you had to sign in this first time you opened the cover.
I don't see where you enabled wireless.

"I have to close the paperwhite" -
Meaning literally, close the cover so the magnet shuts it down?
Did you have the wireless enabled when you did that or had you disabled wireless at that point?

"open it back up and unlock it" -
Do you mean you have it passphrase protected or do you mean you have a Special Offers (ad supported) model and "unlock it" means dismiss the ads?

At what point(s) in that narrative did you enable Wireless?
At what point(s) in that narrative did you disable Wireless?
How long did the Kindle have, with an established connection to Amazon, before you expected it to work as you expected?

It is a petty powerful device, but it can not guess what reading position you left off with the other application on the other device.
You have to give Amazon's servers time to update your device.

PS: The proper nickname for your device here is a: PW3
Often information you read here will be using that nickname.
So when you read: "PW3" that means: "Your model".

shalym · 07-19-2017, 04:52 PM

Quote:

Originally Posted by knc1

That sounds like a lot of user introduced hoops to jump through.

"Open the paperwhite" -
Meaning you have a magnetic cover ?
I don't see where you had to sign in this first time you opened the cover.
I don't see where you enabled wireless.

"I have to close the paperwhite" -
Meaning literally, close the cover so the magnet shuts it down?
Did you have the wireless enabled when you did that or had you disabled wireless at that point?

"open it back up and unlock it" -
Do you mean you have it passphrase protected or do you mean you have a Special Offers (ad supported) model and "unlock it" means dismiss the ads?

At what point(s) in that narrative did you enable Wireless?
At what point(s) in that narrative did you disable Wireless?
How long did the Kindle have, with an established connection to Amazon, before you expected it to work as you expected?

It is a petty powerful device, but it can not guess what reading position you left off with the other application on the other device.
You have to give Amazon's servers time to update your device.

PS: The proper nickname for your device here is a: PW3
Often information you read here will be using that nickname.
So when you read: "PW3" that means: "Your model".

Maybe he is like me, and just leaves the wireless enabled all of the time?

Shari

knc1 · 07-19-2017, 04:56 PM

Quote:

Originally Posted by shalym

Maybe he is like me, and just leaves the wireless enabled all of the time?

Shari

Perhaps, but it does make a difference, so he needs to give that information.

Since the forums here are not swamped with similar reports, I am going first for something local to his location or usage patterns. With a strong leaning towards: PEBKAC

Robmonster · 07-27-2017, 04:56 AM

I occasionally get a similar sitatuation where i am asked to move to the most recently read position that is not correct. I can tell since it mentions the device it was last read on and the data and time. If I run a second "Sync To Furthest Page Read" then it usually works.

I just put it down to the Kindle (Voyage in this case) not being able to retrieve that most recent page info from the cloud quickly enough.

07-19-2017, 12:00 PM	#1
glasseyes Junior Member Posts: 2 Karma: 10 Join Date: Jul 2017 Device: Kindle Paperwhite (7th Gen)	Whispersync oddities, certain books always reset to page 1 on Paperwhite: help? Hi there, I'm a new member here, having signed up specifically for help with a kindle question after amazon's customer service had me update software and do a fruitless factory reset without resolving much of anything. Long story short, I'm having a few basic issues with my Paperwhite that aren't happening with my IOS kindle apps on my iphone or iPad, which both work as expected. First, whispersync is clunky and rarely works the first time on the paperwhite. When I open the paperwhite after a day of reading on the iPhone, I get the popup asking if I want to jump to the furthest page read. Click yes, and it jumps forward a bit, but very rarely to the furthest page read. Instead, I have to close the paperwhite, open it back up and unlock it, and only then will it give the option to jump all the way to the furthest page. If I click "sync my kindle" it does nothing, just says no new items, and sits there like a lump. Issue two: I tend to mostly read "docs" acquired elsewhere and usually converted via calibre to MOBI. I've found the least annoying method of getting these into my kindle library is to email them to my kindle email address, so that's usually been my method. Recently, however, two such books have been misbehaving badly—but again, only on the paperwhite. Every time I open them from the home page, they jump back to page 1. For example, the book clearly shows 28% over the thumbnail on the home page. Open it up, jumps back to page 1. I also noticed if press to change the page, that book will then jump to the final page of the book (100%). If I hit the "back" arrow, it then jumps to the 28% mark, where it should have been all along—but it only does this inconsistently. And even then, as soon as I go back to the home page or switch to a different ebook, the process starts from the beginning. Anyone have any ideas what the heck would make this happen only with my paperwhite? Also, why these particular books? I've read hundreds of books this way with no issues, and these two books were acquired 6 months apart with dozens in between, which have had no issues. The only thing I can think is that both were only recently downloaded to the paperwhite, and in close temporal proximity. But I've tried deleting them and redownloading and the same issues started up again. Beyond the above issues, this kindle also refuses to auto update, or at least since April (I only got this model in January and my old Kindle Keyboard had zero issues over 6 years before this). I would try to make it update to the newest edition, but the option was greyed out. Today i tried to download the newest software, following all the instructions online, and during the process I got an error message that the software update was invalid. FInally wasted two hours with tech support who had to send me an alternate version of the software update (5.8.10), which did eventually work, but naturally solved none of the above issues. Amazon agreed to send me a new kindle, and I reluctantly agreed, but I don't really expect it to work any differently. It seems like the Paperwhite OS has some fundamental issues both with PDOC's and whispersync. If anyone has any guidance, I would greatly appreciate the help! In the meantime, I'm waiting for a new kindle shipment with little expectation it will make much of a difference.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Troubleshooting Paperwhite - All books starting at last page	Kraftwerk	Amazon Kindle	7	01-04-2016 04:20 PM
Paperwhite to Nexus 10 Whispersync Problem (Also Nexus 4 support)	Fmstrat	Devices	5	01-03-2013 10:22 PM
Kindle Paperwhite: Sideloading Whispersync not functioning?	Fmstrat	Amazon Kindle	2	12-27-2012 11:27 AM
Reset furthest page read on Sideloaded books?	esin	Amazon Kindle	4	09-25-2012 04:32 PM
Reset furthest page page	DiapDealer	Amazon Kindle	18	03-10-2012 03:06 PM

07-19-2017, 12:22 PM	#2
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Issue one. Make sure to click sync on the I device when you are through reading. Then yes, do sync the Paperwhite every time. It is finished when you get the no new items screen but it did do something. Then click the yes, go to farthest page read. Also, in order for sync to work properly, you have to make sure you are online when you finish reading on one device. (Hence the sync at the end of reading. ) I have a habit of turning off the wifi while reading. As to issue 2, it is a mini computer and the devices just like to let us know that at times. Or in other words, no idea how to fix it.

07-19-2017, 12:34 PM	#3
glasseyes Junior Member Posts: 2 Karma: 10 Join Date: Jul 2017 Device: Kindle Paperwhite (7th Gen)	Thanks for the reply. As to issue 1: I have tried that but haven't noticed any significant difference. It seems like the IOS app does a great job of syncing in general, but the paperwhite isn't quite smart enough to seek out the latest sync on its own, hence the hoop-jumping required to get to the real furthest page. Hopefully the latest software update will help with that, but I've learned not to temper my expectations with this device, sadly. As to issue 2: sigh, yeah. Maybe I just have a few wonky files, or maybe getting a new paperwhite will clear this up somehow. Guess I'll find out!

07-27-2017, 04:56 AM	#7
Robmonster Wizard! Posts: 250 Karma: 548228 Join Date: Nov 2011 Location: UK Device: Paperwhite, Voyage + Oasis2	I occasionally get a similar sitatuation where i am asked to move to the most recently read position that is not correct. I can tell since it mentions the device it was last read on and the data and time. If I run a second "Sync To Furthest Page Read" then it usually works. I just put it down to the Kindle (Voyage in this case) not being able to retrieve that most recent page info from the cloud quickly enough.

Advert

Advert