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Old 01-17-2020, 08:01 PM   #1
proboscide99
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Join Date: Jan 2020
Device: kindle paperwhite
new kindle paperwhite not recognized by calibre

Hello, as suggested by kovidgoyal, after trying all hints I decided to post my debug log.
I just installed calibre 3.21 on linux mint 19 (Tara).
When I connect my kindle paperwhite via USB, the disk is automatically mounted and I can browse the files. Unmounting the device (as suggested) does not help. The kindle is not in airplane mode. I don't know the device's version, I bought it one month ago.

Here is the log:
calibre 3.21 embedded-python: False is64bit: True
Linux-4.15.0-74-generic-x86_64-with-LinuxMint-19-tara Linux ('64bit', '')
('Linux', '4.15.0-74-generic', '#84-Ubuntu SMP Thu Dec 19 08:06:28 UTC 2019')
Python 2.7.17
Linux: ('LinuxMint', '19', 'tara')
Interface language: None
USB devices on system:
[['0x46d', '0xc326', '0x7900', u'Logitech', u'USB Keyboard', u''],
['0x46d', '0xc03e', '0x2000', u'Logitech', u'USB-PS/2 Optical Mouse', u''],
['0xbda', '0x129', '0x3960', u'Generic', u'USB2.0-CRW', u'20100201396000000'],
['0x8087', '0xa2a', '0x1', u'', u'', u''],
['0x1949', '0x324', '0x401', u'', u'Internal Storage', u'G000PP12926309UX']]

No disabled plugins
Looking for devices of type: MTP_DEVICE
No MTP devices connected to system

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'lo': [{'peer': '127.0.0.1', 'netmask': '255.0.0.0', 'addr': '127.0.0.1'}], 'eno1': [{'broadcast': '192.168.0.255', 'netmask': '255.255.255.0', 'addr': '192.168.0.42'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

Any suggestion?

Thanks a lot in advance and regards
Alessandro, Italy
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Old 01-17-2020, 08:13 PM   #2
BetterRed
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Version 3.21 is ancient, there's been about 70 releases since. Try installing the latest release, Linux specific instructions are on the Linux download page ==>> https://calibre-ebook.com/

BR
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Old 01-18-2020, 07:52 AM   #3
proboscide99
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Device: kindle paperwhite
Quote:
Originally Posted by BetterRed View Post
Version 3.21 is ancient, there's been about 70 releases since. Try installing the latest release, Linux specific instructions are on the Linux download page ==>> https://calibre-ebook.com/

BR
Thanks a lot for your reply. I just installed the distribution's version so I ruled out that possibility. The webpage says that often the packages included in distributions are outdated.

I'll try that now.

Thanks
Alessandro
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Old 01-18-2020, 08:04 AM   #4
davidfor
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Quote:
Originally Posted by proboscide99 View Post
Thanks a lot for your reply. I just installed the distribution's version so I ruled out that possibility. The webpage says that often the packages included in distributions are outdated.
Just checking the changelog, calibre version 3.34 has, "Support for the new Kindle Paperwhite 2018". You will need at least that version for your device.
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