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Reload this Page Firmware update for PRS-500 available - EPUB!

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Old 11-18-2009, 02:35 PM   #91
rwsimon
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Upgrade progress
I sent my PRS500 in for the upgrade on Monday. They got it last night. Today, I went online to check status and it said they were waiting for my approval for a $92.70 repair. Well, needless to say, I was on the phone to them immediately. Apparently, that was due to some kind of glitch in the processing of the firmware upgrade program that, with any luck, will disappear before too many others have the problem. They apologized for the misinformation.

The good news is when I asked when to expect the unit back, they told me they would be shipping it within 24-48 hours. So the 14 days may be an extremely conservative estimate.

Onward and upward...
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Old 11-18-2009, 03:33 PM   #92
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Wonderful news!
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Old 11-20-2009, 07:46 AM   #93
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Here is the Laredo rejuvenation centre on Google Maps: Linky
Can't wait to send my PRS-500 Well kinda, it's unnerving
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Old 11-20-2009, 11:10 AM   #94
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UPS says my 500 should be delivered in Laredo today. I hope they upgrade it and send it back quickly. I've had to resort to a p-book in its absence!
Last edited by wyldkit; 11-20-2009 at 02:01 PM. Reason: typo
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Old 11-20-2009, 01:22 PM   #95
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Sony said my reader is done and will be shipped back to me today.
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Old 11-20-2009, 02:47 PM   #96
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Sony said my reader is done and will be shipped back to me today.
Please let us know if you notice any differences.

Faster page turns? (Wishful thinking, I know!)
Connection to Win7/64/Mac OS X?
BBEB support still intact (LRF/LRX)?

Thanks.

-Pie
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Old 11-20-2009, 05:17 PM   #97
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According to UPS mine was delivered on Wednesday. When I check the sony repair site, it still says "The Sony product that you have inquired about has not yet been received." Has that happened to anyone else?
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Old 11-20-2009, 08:09 PM   #98
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My Sony Reader went into the mail today (Saturday 21/11/2009 09:35 AEDT - GMT+11) and was told it will take 7 - 10 working days to wing its way to Laredo, Texas, USA from Australia.
Yes, I am suffering from the early stages of liseuse tremens...
Last edited by AprilHare; 11-20-2009 at 08:09 PM. Reason: Clarification
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Old 11-20-2009, 08:43 PM   #99
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Originally Posted by SanFranMatt View Post
According to UPS mine was delivered on Wednesday. When I check the sony repair site, it still says "The Sony product that you have inquired about has not yet been received." Has that happened to anyone else?
Me, too. UPS confirmed delivery; Sony Service knows nothing about it. I'm picturing a loading dock at the Laredo repair facility with hundreds of boxes containing PRS-500s, and nobody is sure what to do with them....
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Old 11-21-2009, 09:37 AM   #100
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Originally Posted by kilohertz53 View Post
Me, too. UPS confirmed delivery; Sony Service knows nothing about it. I'm picturing a loading dock at the Laredo repair facility with hundreds of boxes containing PRS-500s, and nobody is sure what to do with them....
Same here. The Sony guy said they have it but their repair website was behind in updating the status but it would be corrected in 12 hours. That was 24 hours ago and still no change.
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Old 11-21-2009, 10:07 AM   #101
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Looks like pay back time from Sony to those of us evil people who purchased a PRS-500 and had the audacity to not live in the USA
I think that that's a bit harsh, if that's a criticism. Sony, as far as I know, never sold this reader outside of the USA or claimed that they'd offer support for this reader outside of the USA. From my experiences with Sony warranty service on my 505, however, you should have no difficulty getting the upgrade if you just send it in to them from wherever you are and give them a US shipping address to which to return it.

I'm extremely impressed that they're doing this; it shows a level of support for their customers that I've not seen from any other e-book company.
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Old 11-21-2009, 10:53 AM   #102
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Originally Posted by kilohertz53 View Post
Me, too. UPS confirmed delivery; Sony Service knows nothing about it. I'm picturing a loading dock at the Laredo repair facility with hundreds of boxes containing PRS-500s, and nobody is sure what to do with them....
heh thats the same place I just sent my PS3 to, since the bluray died, so it will probably be in the company of ps3s, psps, tvs etc..
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Old 11-21-2009, 11:00 AM   #103
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Originally Posted by kilohertz53 View Post
Me, too. UPS confirmed delivery; Sony Service knows nothing about it. I'm picturing a loading dock at the Laredo repair facility with hundreds of boxes containing PRS-500s, and nobody is sure what to do with them....
Keep your eyes peeled for Sony offering "refurbished" PRS-500s for sale - cheap.
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Old 11-21-2009, 11:22 AM   #104
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Upgrade update
I got a shipping notice from UPS. My upgraded 500 is on the way back. I will have it Monday. So the process will have taken 1 week from ship to receive. Not bad at all.
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Old 11-21-2009, 04:12 PM   #105
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Quote:
Originally Posted by EatingPie View Post
Please let us know if you notice any differences.

Faster page turns? (Wishful thinking, I know!)
Connection to Win7/64/Mac OS X?
BBEB support still intact (LRF/LRX)?

Thanks.

-Pie
The PRS-500 works fine with Windows 7 32-bit. I plugged in the one I sent off on Friday so I could copy off all the content and then erase all the content.
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