Troubleshooting Dead pixel problem solution? - Page 2

pdurrant · 03-03-2011, 11:01 AM

Quote:

Originally Posted by FF2

I wonder if a screenshot would reveal the defects or if the screenshot would only show what is suppose to be on the screen?

A screenshot will only show what should be on the screen. We need a photograph of the screen.

HarryT · 03-03-2011, 12:04 PM

Quote:

Originally Posted by sirmaru

Do NOT even attempt to clean dust off that eInk screen. The slightest pressure could destroy pixels.

Nonsense. The outer screen of the Kindle is thick plastic, and is perfectly OK to clean with anything you'd use to clean a laptop screen with. "The slightest pressure" certainly won't "destroy" anything.

lunixer · 03-03-2011, 02:32 PM

Quote:

Originally Posted by WalkingDistance

I don't think the screenshot will show it.

Post a picture up.

Thanks for everybody's help, but I do not have a camera with a high enough resolution/zoom that the spots show up in a picture. Oh well. I'll just assume that it's a normal problem and deal with it. Thanks anyway.

WalkingDistance · 03-03-2011, 02:43 PM

OR you can call Amazon CS, replace it, and then see if it's a "normal" occurrence

lunixer · 03-03-2011, 09:44 PM

Are there any more documented cases of this pixel "dusting?" It is driving me crazy but I'd feel really guilty if I replaced and got a fourth kindle. I'd just like to know if this is normal. If anybody knows where I could read about the pixel dusting more in-depth, that would be great.

Michael McLovin · 03-03-2011, 10:02 PM

Quote:

Originally Posted by lunixer

Are there any more documented cases of this pixel "dusting?" It is driving me crazy but I'd feel really guilty if I replaced and got a fourth kindle. I'd just like to know if this is normal. If anybody knows where I could read about the pixel dusting more in-depth, that would be great.

just call amazon.
they've got one of (if not) the best customer service.
If they tell you it's normal it probably is.

Mark Rehorst · 03-03-2011, 10:32 PM

Did you try using the alt-G key combo to refresh the screen? The dots may be ghosts of a previous image. alt-G will clear the screen and reload the current image. It doesn't work in standby mode...

psycholoner · 03-04-2011, 03:21 AM

Its normal to an extent. Its something that most people won't ever notice. You shouldn't even be able to see it when you're looking for it with the kindle more than a foot away from your face.

This is a picture of my dxg using a barely decent webcam and a 45x pocket microscope, so the quality is pretty bad. Those speckles on the picture isn't fuzz from the picture getting taken. They're actually there on the screen. This is my home screen and I've refreshed it several times before taking this picture. Those dots don't move. I tried to include some font on it to show how close you have to be to see it. The speckles can be bigger than this.

The lower left dot shows up the clearest on here. Just in case someone couldn't find it.

HarryT · 03-04-2011, 03:31 AM

Yes, it was those speckles that I was referring to when I talked about a "dusting of black dots". I doubt that most people ever notice them.

Dava · 03-04-2011, 03:48 AM

Are they getting worse as time goes?

lunixer · 03-04-2011, 03:08 PM

Quote:

Originally Posted by Dava

Are they getting worse as time goes?

Not entirely sure. They did on the last one I had. But those dots that the other person posted do look similar. I bought the extended warranty, so I guess that I'll just wait for a while and see what happens.

daniel_hokkaido · 04-03-2011, 03:19 PM

i found some on my pocketbook 603. really annoying. i saw one then 5/6. Ive had a sony 505 for 2 yrs and i looked at it and nothing. smooth. grrrr.

Fortissimo · 04-03-2011, 03:28 PM

Quote:

Originally Posted by HarryT

Nonsense. The outer screen of the Kindle is thick plastic, and is perfectly OK to clean with anything you'd use to clean a laptop screen with. "The slightest pressure" certainly won't "destroy" anything.

Really? Then this should hardly ever break or crack. I assumed the screens were made of glass due to the incessant reports of broken screens and the like. Would you know what the Sony reader screens are made from?

pdurrant · 04-03-2011, 04:05 PM

Quote:

Originally Posted by Fortissimo

Really? Then this should hardly ever break or crack. I assumed the screens were made of glass due to the incessant reports of broken screens and the like. Would you know what the Sony reader screens are made from?

I'm not sure I'd describe it as 'thick' plastic, but you can certainly clean the front of a kindle screen without much worry.

It's the backplane of the screen that's make of glass. And yes, that can shatter just like all other current E Ink screens.

There have been some plans to create an e-ink screen using a plastic substrate, but I don't think anyone's gone to mass production yet.

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03-03-2011, 02:43 PM	#19
WalkingDistance Connoisseur Posts: 58 Karma: 50018 Join Date: Sep 2010 Device: Kindle 3	OR you can call Amazon CS, replace it, and then see if it's a "normal" occurrence

03-03-2011, 09:44 PM	#20
lunixer Addict Posts: 231 Karma: 928 Join Date: Aug 2010 Device: Kindle 3	Are there any more documented cases of this pixel "dusting?" It is driving me crazy but I'd feel really guilty if I replaced and got a fourth kindle. I'd just like to know if this is normal. If anybody knows where I could read about the pixel dusting more in-depth, that would be great.

03-03-2011, 10:32 PM	#22
Mark Rehorst was engr, now dentist Posts: 143 Karma: 18558 Join Date: Nov 2010 Location: Riverside, Ca Device: Kindle DXG	Did you try using the alt-G key combo to refresh the screen? The dots may be ghosts of a previous image. alt-G will clear the screen and reload the current image. It doesn't work in standby mode...

03-04-2011, 03:21 AM	#23
psycholoner Enthusiast Posts: 34 Karma: 22 Join Date: Jul 2010 Device: Kindle DXG	Its normal to an extent. Its something that most people won't ever notice. You shouldn't even be able to see it when you're looking for it with the kindle more than a foot away from your face. This is a picture of my dxg using a barely decent webcam and a 45x pocket microscope, so the quality is pretty bad. Those speckles on the picture isn't fuzz from the picture getting taken. They're actually there on the screen. This is my home screen and I've refreshed it several times before taking this picture. Those dots don't move. I tried to include some font on it to show how close you have to be to see it. The speckles can be bigger than this. The lower left dot shows up the clearest on here. Just in case someone couldn't find it.

03-04-2011, 03:31 AM	#24
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Yes, it was those speckles that I was referring to when I talked about a "dusting of black dots". I doubt that most people ever notice them.

03-04-2011, 03:48 AM	#25
Dava Enthusiast Posts: 25 Karma: 10 Join Date: Feb 2011 Location: Sweden Device: Samsung Galaxy I5700 Spica, Kindle 3	Are they getting worse as time goes?

04-03-2011, 03:19 PM	#27
daniel_hokkaido Enthusiast Posts: 34 Karma: 22 Join Date: Apr 2009 Device: sonyprs 505, pocketbook pro 603	i found some on my pocketbook 603. really annoying. i saw one then 5/6. Ive had a sony 505 for 2 yrs and i looked at it and nothing. smooth. grrrr.