How to return an audiobook purchased by mistake

Purple Lady · 10-13-2019, 03:51 PM

Apparently I bought an audiobook last night. I didn't know that I did until looking at my emails today. As far as I know I have never purchased an audiobook before.

I went to digital orders and see the Kindle book I bought along with a return for refund choice. There is no such choice for the audiobook. How do I return it for a refund?

tubemonkey · 10-13-2019, 04:15 PM

Quote:

Originally Posted by Purple Lady

Apparently I bought an audiobook last night. I didn't know that I did until looking at my emails today. As far as I know I have never purchased an audiobook before.

I went to digital orders and see the Kindle book I bought along with a return for refund choice. There is no such choice for the audiobook. How do I return it for a refund?

Give Audible a call and explain it to them. They'll give you a refund/reverse the charge.

Audible = 1-888-283-5051

Purple Lady · 10-13-2019, 04:49 PM

Thanks! They said the order is still pending, but they would refund it now.

tubemonkey · 10-13-2019, 04:59 PM

Quote:

Originally Posted by Purple Lady

Thanks! They said the order is still pending, but they would refund it now.

YW, and glad they resolved it for you.

CRussel · 10-13-2019, 06:35 PM

Quote:

Originally Posted by Purple Lady

Thanks! They said the order is still pending, but they would refund it now.

The still pending is probably why the Return button was shown. IME, Audible has been very good about returns/refunds.

SeaBookGuy · 10-16-2019, 09:06 PM

The only thing to look out for with Audible is that if you return more than a couple of books within a short time, they gray-out the return feature forcing you to contact them directly to request a refund. I have never, ever had them question a request. One time though they were very polite in pointing out that the book I wished to return had been purchased more than a year earlier so was ineligible.

Catlady · 10-17-2019, 12:02 PM

Quote:

Originally Posted by SeaBookGuy

The only thing to look out for with Audible is that if you return more than a couple of books within a short time, they gray-out the return feature forcing you to contact them directly to request a refund. I have never, ever had them question a request. One time though they were very polite in pointing out that the book I wished to return had been purchased more than a year earlier so was ineligible.

That return button might be grayed out for some other reason--I had that experience once even though I'd only ever returned one other book, months before. Required a phone call, but no one could explain why the website wouldn't let me return the book automatically.

10-13-2019, 03:51 PM	#1
Purple Lady Grand Sorcerer Posts: 5,698 Karma: 16542228 Join Date: Feb 2010 Location: Pennsylvania Device: Huawei MediaPad M5, LG V30, Boyue T80S, Nexus 7 LTE, K3 3G, Fire HD8	How to return an audiobook purchased by mistake Apparently I bought an audiobook last night. I didn't know that I did until looking at my emails today. As far as I know I have never purchased an audiobook before. I went to digital orders and see the Kindle book I bought along with a return for refund choice. There is no such choice for the audiobook. How do I return it for a refund?

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10-13-2019, 04:49 PM	#3
Purple Lady Grand Sorcerer Posts: 5,698 Karma: 16542228 Join Date: Feb 2010 Location: Pennsylvania Device: Huawei MediaPad M5, LG V30, Boyue T80S, Nexus 7 LTE, K3 3G, Fire HD8	Thanks! They said the order is still pending, but they would refund it now.

10-16-2019, 09:06 PM	#6
SeaBookGuy Can one read too much? Posts: 2,015 Karma: 2487799 Join Date: Aug 2010 Location: Naples, FL Device: Kindle PW 3, Sony 350 and 650	The only thing to look out for with Audible is that if you return more than a couple of books within a short time, they gray-out the return feature forcing you to contact them directly to request a refund. I have never, ever had them question a request. One time though they were very polite in pointing out that the book I wished to return had been purchased more than a year earlier so was ineligible.