Amazon's answer to Kindle vs airport security

[desertgrandma]

Originally Posted by slayda

The X-ray may not "damage" the Kindle but if you put it through too many times, it may not be able to have any more baby Kindles.

If the K2 is an example of one of its 'babies', then that might not be such a bad thing.......

[red1]

Originally Posted by desertgrandma

.
"Hello from Amazon.com.

To address the question about weather the post you sent us was verified, Thank you for writing to Amazon.com."

It is probably just the English major in me, but these kind of mistakes put credibility issues at the front of my mind

[RickyMaveety]

Originally Posted by desertgrandma

Thank you for contacting us regarding the possibility of damaged to your Kindle by the X-ray machinery at an airport. After researching this problem I have confirmed that this machinery does not damage the Kindle in any way.

www.amazon.com/kindlesupport"

Originally Posted by desertgrandma

"Hello from Amazon.com.

Customer Discussions allow you to share your questions, insights, and views about products available on Amazon.com with other customers. This means that information that is posted to a forum may or may not be accurate. To address the question about weather the post you sent us was verified, I would need that customer call in. Currently there is not a possibility of damaged to a Kindle by the X-ray machinery at an airport. After researching this I have confirmed that this machinery does not damage the Kindle in any way. If there is a problem with a Kindle or Kindle 2 Amazon.com will covered these problems with our manufacturer warranty.

Thank you for writing to Amazon.com."

Originally Posted by red1

It is probably just the English major in me, but these kind of mistakes put credibility issues at the front of my mind

Well, the exact same odd little mistake noted above bugged me. I'm on drugs and even I spotted those little gems. I noticed "weather" too .... who knows if English is their first language?? Customer support is global these days .... I'd hazard a guess than 90% of CS reps speak a primary language other than English.

[HarryT]

Originally Posted by desertgrandma

Yes, I know thats what you said, and what you've been saying. And what I've been reading.

I just wanted an "official" statement for the "truth or myth" wiki!

Now, another myth can be put to rest.

I rather suspect that those of us who have backgrounds in science are better able to answer such questions than Amazon's customer support staff .

[detacht69]

Originally Posted by RickyMaveety

Well, the exact same odd little mistake noted above bugged me. I'm on drugs and even I spotted those little gems. I noticed "weather" too .... who knows if English is their first language?? Customer support is global these days .... I'd hazard a guess than 90% of CS reps speak a primary language other than English.

Still, amazon's english sounds better than what comes out of the mouths of most united states-ians.

[ShaunHAppleby]

wow .... just wow

[scotty1024]

Actually X-Ray's can flip the bits in your FLASH memory but hey, everything is backed up on Amazon's servers so no need to worry right?

Just try not to get X-Ray'd on an Orange Day or when the President is in town, when they have the X-Ray machines set to "Lightly toasted".

During high security events they can turn the X-Ray output level up to ensure better visibility into things like unfamiliar electronic devices containing dense things like batteries that look alot like a chunk of C4. Also, when you see the belt go backwards and suck back into the machine? That's them dialing it up for a better look.

http://www.newser.com/article/d96jis...05-launch.html

Cosmic Ray's, X-Ray's it's all E=mc2 baby.

My advice: take your valuable electronic device out and put it in a separate tub. If you have several devices put them in one layer next to each other, don't stack them. That way they can usually get it on the first pass at low power. When I had to travel heavy and had crazy numbers of chargers and cables mixed in with my gear I've had them run the bag through 5 times. They've been taught not to trust hand inspections anymore. They need to see what's inside those little blocks.

[desertgrandma]

Originally Posted by HarryT

I rather suspect that those of us who have backgrounds in science are better able to answer such questions than Amazon's customer support staff .

Absolutely you can. However, with Amazon's "official" response, there is now an awareness of a possible problem. They can't say there was no previous knowledge, or hadn't looked into the possibilities.

Should a problem like this arise, I would hope they would warn people so that proper precautions could be taken, such as the ones Scotty suggests.

[A&PinOKC]

That is something to consider....

Originally Posted by slayda

The X-ray may not "damage" the Kindle but if you put it through too many times, it may not be able to have any more baby Kindles.