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Old 06-25-2012, 07:46 PM   #1
bridgetkb
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Stuck on powering on screen after factory reset

Hey everybody,

I've had my Kobo for almost a year, and I had to do a factory reset because it wasn't recognizing new books that I had sideloaded onto it. After completing the setup process and restarting it, it's stuck on the powering on screen. I tried a hard reset with the button on the back, and it did turn off, but it's stayed stuck on the powering on screen for the last 20 minutes. Any help I could get with this would be great, thanks!
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Old 06-26-2012, 01:20 AM   #2
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One simple thing that can help is to charge it for a couple hours before trying again.
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Old 06-26-2012, 08:46 AM   #3
bridgetkb
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Nope, it's still screwed. I shot an email to Kobo's customer service, still haven't heard back, but I did send it last night so I'm not really pressed about it yet. Worse comes to worse, the Kobo Touch with offers is $80 at the best buy near me, which is fine since the KT is the only ereader that has all the features that I want.
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Old 06-26-2012, 08:55 AM   #4
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Doesn't it have a one year warranty?
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Old 06-28-2012, 03:50 PM   #5
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It did turn out to be an issue covered by the warranty. CS was more helpful than I've read about!
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Old 07-02-2012, 11:02 AM   #6
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If your books are on SD card remove It. Doing factory reset does nothing to SD card. If your original problem was caused by some book on the SD card it is still there. If you plug card into your computer and delete last loaded books it might solve problem. More knowledgeable people can fix problem causing books but I just delete them. Then down load another from better source.
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