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Old 08-21-2009, 08:56 PM   #1
dp424
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Problems with Kindle freezing

Hi everyone. I am new to this site but am looking for help with this problem. My kindle had been freezing up and I thought it was the battery. I bought a new battery and it worked for about a week and has frozen again. I tried resetting with the button in the back but it did not work. I would appreciate any suggestions of help. I did not purchase this product for myself, somebody from my old job gave it to me several months back and he is no longer at my job, so I don't think I can call kindle customer service. Thanks for any help.
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Old 08-21-2009, 09:09 PM   #2
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Hi dp424, welcome to MobileRead.

You most definitely can call Amazon customer service for help. It doesn't matter that your K1 was a gift, CS is there to help.

May I ask if the freezing occurs with one book in particular or with any book or a particular command?
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Old 08-21-2009, 09:14 PM   #3
kazbates
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Welcome to MobileRead, dp424!

I'm sorry I can't help with your Kindle question. If you don't get the answers here, you might want to repost your question in the Kindle Troubleshooting forum. Good luck.

Happy Reading!
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Old 08-21-2009, 09:52 PM   #4
MickeyC
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Hi dp424 and welcome to MobileRead. Good luck with your Kindle
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Old 08-22-2009, 12:22 PM   #5
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Hi dp424, welcome to MobileRead!!
Hope you figure out what's wrong with your Kindle and get back reading quickly!
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Old 08-22-2009, 03:08 PM   #6
dp424
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Thanks for the response. It happens while reading a book. As a matter of fact, it has been happening with the same book, I didn't take notice before you asked the question. Maybe I will try to download another book and see what happens. But, thats if I can get this thing running!! I hate it because that means I do not have any books to read!!
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Old 08-22-2009, 03:39 PM   #7
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Quote:
Originally Posted by dp424 View Post
Thanks for the response. It happens while reading a book. As a matter of fact, it has been happening with the same book, I didn't take notice before you asked the question. Maybe I will try to download another book and see what happens. But, thats if I can get this thing running!! I hate it because that means I do not have any books to read!!
Yeah, some poorly formatted books and sometimes those which are in the Topaz format can cause the Kindle to freeze. If other books work fine, then you'll know for sure that particular book is the culprit. If the book came from Amazon, contact them and let them know the problem so they can correct it or give you a refund.
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