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Old 07-10-2017, 07:03 PM   #1
josephdamien
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Device: Kindle Fire HD 8
Angry Calibre does not see my Kindle

I am a new member and have used Calibre in the past with no problems. I now have a new Kindle Fire HD8 (my previous was a Kindle HD7). I have a number of books I have downloaded that I want to put on my Kindle using Calibre. I can add the book to Calibre and I can convert the format to mobi for my Kindle. However, when I go to "Send to Device" to click "send to main memory" this is greyed out so not clickable. Further down that same menu is "set default send to device action" and the sub-menu does have "send to main memory" which I have clicked but nothing happens. Also in my menu toolbar in Calibre there is no "Device" icon. So I'm not sure Calibre even sees my Kindle. I've read and looked in the help files but nothing has helped. Hope that someone can clue me in as to what I might do to resolve this issue. Thanks in advance for any help, suggestions or advice. JD
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Old 07-10-2017, 09:18 PM   #2
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Start by following the suggestions in the Sticky post at the top of this forum titled: My device is not detected by calibre.

Last edited by DoctorOhh; 07-17-2017 at 02:42 AM.
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Old 07-16-2017, 08:37 PM   #3
josephdamien
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Device: Kindle Fire HD 8
Calibre Does Not See My Kindle

I followed the advice in the post by DoctorOhh. I have the latest version of Calibre and have plugged in my Kindle Fire and it is seen by my computer. Also I went to the Preferences as suggested by the creator of Calibre. My device is not in the ignored area and in the Plugin area there is an entry for "Kindle Fire Device Interface (1.0.0) by John Schember Communicate with the Kindle Fire." Next I went to Debug Device Detection and ran this process with my device (Kindle Fire HD8) attached. It said to post the output in this forum. Here it is:
Spoiler:

calibre 3.4 [64bit] embedded-python: True is64bit: True
Windows-7-6.1.7601-SP1 Windows ('64bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.12+
Windows: ('7', '6.1.7601', 'SP1', u'Multiprocessor Free')
Interface language: None
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b34&rev0006 devinst=3088),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b3c&rev0006 devinst=3148),
USBDevice(vendor_id=0x409 product_id=0x40 bcd=0x150 devid=usb\vid_0409&pid_0040&rev_0150 devinst=3208),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173 devinst=3288),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173&mi_00 devinst=3364),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173&mi_01 devinst=3460),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201 devinst=3556),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_00 devinst=3636),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_01 devinst=3732),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_02 devinst=3828),
USBDevice(vendor_id=0x58f product_id=0x6254 bcd=0x100 devid=usb\vid_058f&pid_6254&rev_0100 devinst=3924),
USBDevice(vendor_id=0x18e3 product_id=0x9106 bcd=0x100 devid=usb\vid_18e3&pid_9106&rev_0100 devinst=4000),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0231&rev_???? devinst=2048),
USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4076),
USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4156))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_0231#g000kw0464370k1p#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_compact_flash&rev_1.01#18e391066476&1##{6ac2 7878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_ms#ms-pro&rev_1.03#18e391066476&3##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_sm#xd-picture&rev_1.02#18e391066476&2##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_sd#mmc&rev_1.00#18e391066476&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0231#g000kw0464370k1p#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G000KW0464370K1P',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{D9D193BF-E85A-4581-AF70-F0613C37DBCB}': [{'broadcast': u'192.168.60.114', 'netmask': u'255.255.255.255', 'addr': u'192.168.60.114'}], '{846EE342-7039-11DE-9D20-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...

Devices possibly connected: None


When I was using my Kindle Fire HD7 with Calibre, I was able to convert books and load them onto my Kindle. However with my new Kindle Fire HD8 I cannot even see that my device if seen by Calibre. In the menu bar there is not an icon for "Device". Hopefully kovidgoyal the creator may have a solution. Looking at the above output I did compare the serial number shown to the serial number of my Kindle Fire HD8 and it is the same. At the end it indicates: "Not a suitable MTP device, ignoring No suitable MTP devices found." Hopefully there is just a setting somewhere that I need to adjust. I think that Calibre is a wonderful program and hope that I can discover how to get my new Kindle recognized by Calibre and proceed with putting ebooks on it from various sources. Thanks kovidgoyal for this great program. JD

Last edited by theducks; 07-16-2017 at 10:20 PM. Reason: wrap log in spoiler tag
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Old 07-16-2017, 11:25 PM   #4
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See the line

'storage': [],

your device is reporting it has no storage availbale. Usually rebooting botht he device and the computer fixes that,.
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Old 07-23-2017, 07:44 PM   #5
josephdamien
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Posts: 5
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Device: Kindle Fire HD 8
Calibre Does Not See My Kindle

My thanks to kovidgoyal for his reply and suggestion. I've tried this with negative results. I did check the storage of my Kindle and have 5.94 Gigabytes free, so don't understand why it thinks I have no space/storage available. I ran the debug process again and this time it came up with some different results. It does now say that "Opened Fire successfully" and goes on with other info and does show the storage capacity and the free space which is close to what my Kindle indicates. So from this info it seems that it does see the Kindle and has opened it and does see the free space, but when I go to send to device, the send to main memory is greyed out. So still cannot seem to proceed. I feel closer, but still not there. I am going to post the results to the debug info again with the new data. Here it is:
Spoiler:

calibre 3.4 [64bit] embedded-python: True is64bit: True
Windows-7-6.1.7601-SP1 Windows ('64bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.12+
Windows: ('7', '6.1.7601', 'SP1', u'Multiprocessor Free')
Interface language: None
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b34&rev0006 devinst=3088),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b3c&rev0006 devinst=3148),
USBDevice(vendor_id=0x409 product_id=0x40 bcd=0x150 devid=usb\vid_0409&pid_0040&rev_0150 devinst=3208),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173 devinst=3288),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173&mi_00 devinst=3364),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173&mi_01 devinst=3460),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201 devinst=3556),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_00 devinst=3636),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_01 devinst=3732),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_02 devinst=3828),
USBDevice(vendor_id=0x4f9 product_id=0x331 bcd=0x100 devid=usb\vid_04f9&pid_0331&rev_0100 devinst=3924),
USBDevice(vendor_id=0x4f9 product_id=0x331 bcd=0x100 devid=usb\vid_04f9&pid_0331&rev_0100&mi_00 devinst=4004),
USBDevice(vendor_id=0x4f9 product_id=0x331 bcd=0x100 devid=usb\vid_04f9&pid_0331&rev_0100&mi_01 devinst=4100),
USBDevice(vendor_id=0x4f9 product_id=0x331 bcd=0x100 devid=usb\vid_04f9&pid_0331&rev_0100&mi_02 devinst=4196),
USBDevice(vendor_id=0x58f product_id=0x6254 bcd=0x100 devid=usb\vid_058f&pid_6254&rev_0100 devinst=4292),
USBDevice(vendor_id=0x18e3 product_id=0x9106 bcd=0x100 devid=usb\vid_18e3&pid_9106&rev_0100 devinst=4368),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0231&rev_???? devinst=2048),
USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4444),
USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4524))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_sm#xd-picture&rev_1.02#18e391066476&2##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_compact_flash&rev_1.01#18e391066476&1##{6ac2 7878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\usb#vid_1949&pid_0231#g000kw0464370k1p#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_sd#mmc&rev_1.00#18e391066476&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_ms#ms-pro&rev_1.03#18e391066476&3##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0231#g000kw0464370k1p#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G000KW0464370K1P',
'storage': [{'capacity': 13204623360L,
'capacity_objects': 0L,
'description': u'Internal storage',
'filesystem': u'Generic hierarchical',
'free_objects': 1073741824L,
'free_space': 6375231488L,
'id': u's10001',
'name': u'Internal storage',
'rw': True,
'type': u'fixed_ram'}],
'type': 'media player'}

Trying to open: \\?\usb#vid_1949&pid_0231#g000kw0464370k1p#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
Opened Fire successfully
Device info:
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G000KW0464370K1P',
'storage': [{'capacity': 13204623360L,
'capacity_objects': 0L,
'description': u'Internal storage',
'filesystem': u'Generic hierarchical',
'free_objects': 1073741824L,
'free_space': 6375231488L,
'id': u's10001',
'name': u'Internal storage',
'rw': True,
'type': u'fixed_ram'}],
'type': 'media player'}

I'm sorry to be a pest but really like Calibre and in the past have used it with my Kindle Fire HD7 and was able to convert and move titles to that Kindle. Just would love to be able to to this with my new Kindle Fire HD8. Again thanks to kovidgoyal for his help. Hope there is something more I can do to get Calibre and my Kindle working together.
Moderator Notice
Please use Spoiler tags around your log posts

Last edited by theducks; 07-23-2017 at 09:13 PM. Reason: added spoiler tags
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Old 07-24-2017, 12:31 AM   #6
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Just wait, the first time you connect to a device it takes a while as calibre has to scan the entire device to find books. Look at the jobs spinner in the bottom right corner, it will be rotating indicating that calibre is still working.
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Old 07-29-2017, 03:54 PM   #7
josephdamien
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Posts: 5
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Join Date: Jul 2017
Location: Louisiana
Device: Kindle Fire HD 8
Calibre Does Not See My Kindle

Again, my thanks to kovidgoyal for his reply. I did not see anything turning at the bottom right, so decided to install Calibre on my wife's laptop and see if it would work there. First we installed Calibre 64 edition and it did not work. My wife uninstalled this and then installed the regular Windows Calibre and then she could see the Kindle and the device icon was in the menu bar. So I went through all this on my desktop and installed the regular Calibre for Windows but still it did not work. So I uninstalled every version of Calibre and then installed the regular Calibre for Windows and finally it worked!! I've been adding, converting and moving many of my downloaded ebooks to my Kindle and am very happy. Hopefully it will continue to work. Thanks again kovidgoyal for all your help. Calibre is a great and amazing program.
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Old 07-29-2017, 09:37 PM   #8
josephdamien
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Posts: 5
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Join Date: Jul 2017
Location: Louisiana
Device: Kindle Fire HD 8
Calibre Does Not See My Kindle

Woe is me. I had to shut down and go to church and upon returning wanted to continue with moving books to my Kindle but now I'm back where I was at the beginning. Calibre again is not seeing my Kindle. I have not changed anything since it was working earlier today when I posted my success, but now, it's back to not seeing my Kindle. I am so frustrated with this problem. Also, the moderator posted that I needed to use Spoiler tags around my posts and I'm so sorry, but have no idea what a spoiler tag is and how to create one. Sorry, but I'm not up to snuff on this. In any case, I'm wondering why now when I started up Calibre and hooked up my Kindle that Calibre is not seeing my Kindle and it's basically back to that first set of data that I posted where it said "no suitable MTP device found."
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Old 04-15-2018, 11:44 AM   #9
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How to solve

Quote:
Originally Posted by josephdamien View Post
I followed the advice in the post by DoctorOhh. I have the latest version of Calibre and have plugged in my Kindle Fire and it is seen by my computer. Also I went to the Preferences as suggested by the creator of Calibre. My device is not in the ignored area and in the Plugin area there is an entry for "Kindle Fire Device Interface (1.0.0) by John Schember Communicate with the Kindle Fire." Next I went to Debug Device Detection and ran this process with my device (Kindle Fire HD8) attached. It said to post the output in this forum. Here it is:
Spoiler:

calibre 3.4 [64bit] embedded-python: True is64bit: True
Windows-7-6.1.7601-SP1 Windows ('64bit', 'WindowsPE')
('Windows', '7', '6.1.7601')
Python 2.7.12+
Windows: ('7', '6.1.7601', 'SP1', u'Multiprocessor Free')
Interface language: None
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b34&rev0006 devinst=3088),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid3b3c&rev0006 devinst=3148),
USBDevice(vendor_id=0x409 product_id=0x40 bcd=0x150 devid=usb\vid_0409&pid_0040&rev_0150 devinst=3208),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173 devinst=3288),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173&mi_00 devinst=3364),
USBDevice(vendor_id=0x45e product_id=0xdb bcd=0x173 devid=usb\vid_045e&pid_00db&rev_0173&mi_01 devinst=3460),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201 devinst=3556),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_00 devinst=3636),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_01 devinst=3732),
USBDevice(vendor_id=0x46d product_id=0xc52b bcd=0x1201 devid=usb\vid_046d&pid_c52b&rev_1201&mi_02 devinst=3828),
USBDevice(vendor_id=0x58f product_id=0x6254 bcd=0x100 devid=usb\vid_058f&pid_6254&rev_0100 devinst=3924),
USBDevice(vendor_id=0x18e3 product_id=0x9106 bcd=0x100 devid=usb\vid_18e3&pid_9106&rev_0100 devinst=4000),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0231&rev_???? devinst=2048),
USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4076),
USBDevice(vendor_id=0x8087 product_id=0x20 bcd=0x0 devid=usb\vid_8087&pid_0020&rev_0000 devinst=4156))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_0231#g000kw0464370k1p#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_compact_flash&rev_1.01#18e391066476&1##{6ac2 7878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_ms#ms-pro&rev_1.03#18e391066476&3##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_sm#xd-picture&rev_1.02#18e391066476&2##{6ac27878-a6fa-4155-ba85-f98f491d4f33}',
u'\\\\?\\wpdbusenumroot#umb#2&37c186b&0&storage#vo lume#_??_usbstor#disk&ven_generic-&prod_sd#mmc&rev_1.00#18e391066476&0##{6ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0231#g000kw0464370k1p#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G000KW0464370K1P',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{D9D193BF-E85A-4581-AF70-F0613C37DBCB}': [{'broadcast': u'192.168.60.114', 'netmask': u'255.255.255.255', 'addr': u'192.168.60.114'}], '{846EE342-7039-11DE-9D20-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255', 'addr': u'127.0.0.1'}]}
No device is connected

Looking for devices...

Devices possibly connected: None


When I was using my Kindle Fire HD7 with Calibre, I was able to convert books and load them onto my Kindle. However with my new Kindle Fire HD8 I cannot even see that my device if seen by Calibre. In the menu bar there is not an icon for "Device". Hopefully kovidgoyal the creator may have a solution. Looking at the above output I did compare the serial number shown to the serial number of my Kindle Fire HD8 and it is the same. At the end it indicates: "Not a suitable MTP device, ignoring No suitable MTP devices found." Hopefully there is just a setting somewhere that I need to adjust. I think that Calibre is a wonderful program and hope that I can discover how to get my new Kindle recognized by Calibre and proceed with putting ebooks on it from various sources. Thanks kovidgoyal for this great program. JD
The way to solve this is open disk management,you will see the kindle there,click change drive letter to say K and close disconnect the kindle and re connect it will show as a removable drive K and will be recognised
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Old 04-29-2018, 02:53 AM   #10
rakacon89
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Device: Kindle FIre HD8
running into same problem..uninstalled and re-installed and nothing
this pops up:

Cannot write to file: hr=2147500037 facility=0 error_code=16389 description: Unspecified error


Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 87, in run
File "site-packages\calibre\gui2\device.py", line 510, in _books
File "site-packages\calibre\devices\mtp\driver.py", line 218, in books
File "site-packages\calibre\devices\mtp\driver.py", line 190, in get_driveinfo
File "site-packages\calibre\devices\mtp\driver.py", line 180, in _update_drive_info
File "site-packages\calibre\devices\mtp\driver.py", line 151, in put_calibre_file
File "site-packages\calibre\devices\mtp\windows\driver.py", line 37, in check_thread
File "site-packages\calibre\devices\mtp\windows\driver.py", line 441, in put_file
WPDError: Cannot write to file: hr=2147500037 facility=0 error_code=16389 description: Unspecified error
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Old 02-21-2019, 08:13 PM   #11
KaYou620
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Calibre Not Detecting New Kindle HD8

Did all steps and ran debug. Here's what it says:
Spoiler:

calibre 3.38.1 embedded-python: True is64bit: False
Windows-10-10.0.17134-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.17134')
Python 2.7.15+
Windows: ('10', '10.0.17134', 'SP0', u'Multiprocessor Free')
Interface language: None
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\vid_1949&pid_0331&rev_???? devinst=1),
USBDevice(vendor_id=0xcf3 product_id=0x36 bcd=0x1 devid=usb\vid_0cf3&pid_0036&rev_0001 devinst=2),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub20&vid8086&pid9c26&rev0004 devinst=3),
USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid9c31&rev0004 devinst=4),
USBDevice(vendor_id=0x8087 product_id=0x8000 bcd=0x4 devid=usb\vid_8087&pid_8000&rev_0004 devinst=5),
USBDevice(vendor_id=0xc45 product_id=0x670b bcd=0x3262 devid=usb\vid_0c45&pid_670b&rev_3262 devinst=6),
USBDevice(vendor_id=0xc45 product_id=0x670b bcd=0x3262 devid=usb\vid_0c45&pid_670b&rev_3262&mi_00 devinst=7))

No disabled plugins
Looking for devices of type: MTP_DEVICE
List of WPD PNP ids:
[u'\\\\?\\usb#vid_1949&pid_0331#g0w0tc039015f4ll#{6 ac27878-a6fa-4155-ba85-f98f491d4f33}']
MTP device: \\?\usb#vid_1949&pid_0331#g0w0tc039015f4ll#{6ac278 78-a6fa-4155-ba85-f98f491d4f33}
{'device_version': u'1.0',
'friendly_name': u'',
'has_bulk_properties': True,
'has_storage': True,
'manufacturer_name': u'Amazon',
'model_name': u'Fire',
'protocol': u'MTP: 1.00',
'serial_number': u'G0W0TC039015F4LL',
'storage': [],
'type': 'media player'}
Not a suitable MTP device, ignoring

No suitable MTP devices found

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {'{67C8AC13-5589-11E8-AE9B-806E6F6E6963}': [{'broadcast': u'127.0.0.1', 'netmask': u'255.255.255.255', 'addr': u'127.0.0.1'}], '{E76F35D9-4CF2-4246-857F-E07E0F9A0206}': [{'broadcast': u'192.168.1.92', 'netmask': u'255.255.255.255', 'addr': u'192.168.1.92'}]}
No device is connected

Looking for devices...

Devices possibly connected: None

Last edited by PeterT; 02-21-2019 at 08:24 PM.
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Old 02-22-2019, 12:03 AM   #12
DNSB
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In your log file, look at the line:

'storage': [],

Basically, this says your device has no storage available. The first suggestion it to reboot your device and your computer. If this doesn't work, post a new log in spoiler tags to cut down on the length of your message.

Edit: The spoiler icon is between the Youtube and Maps icons, it looks like an eye with an X.

Last edited by DNSB; 02-22-2019 at 12:06 AM.
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Old 02-22-2019, 12:48 AM   #13
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Device: Samsung tab s , fire HDX 8.9, fire hd 8
i suspect this is due to the new device running fire OS 6, and Op needs to find , on the device, a connect as... menu, which appears only when device is connected, probably as a pull down from top of screen thing
there are 2 ways for device to connect to PC and device is defaulting to the wrong one.
this is all explained in much more detail in other threads
it is a bug/feature of android 6/ fire OS 6 that devices connect by default as media devices, not as storage devices, hence the no storage..
the older device , runnign os 5 , or os 4, would not have this "feature"
android smart phones also require use of this connect as... menu , every time they are plugged in to transfer files

a much simpler solution , for tablets, is to get calibre companion and move the books wirelessly, not via USB, that bypasses the problem
as an example, from a quick google search, here are instructions for a chromebook. the Fire tablet shoudl have a similar menu... you have to locate the option marked in bold and use it
Unlock your Android device.
With a USB cable, connect your device to your Chromebook.
Unlock your device.
On your device, tap the "Charging this device via USB" notification.
Under "Use USB for," select File Transfer.
On your Chromebook, the Files app opens. Use it to drag files.
When you're done, unplug the USB cable.

Last edited by stumped; 02-22-2019 at 12:52 AM.
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Old 02-27-2019, 06:16 PM   #14
Atiajar
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Calibre is a wonderful tool and its the only app I use to manage my books. Thank you Kovid for creating and sharing it with us. I'm having this issues and trying everything stated before to fix the problem, but it didnt work. Here is the log if you please kindly help me. Thanks in advance.

Spoiler:

calibre, version 3.39.1
ERROR: Excepción no considerada: <b>AttributeError</b>:'NoneType' object has no attribute 'startswith'

calibre 3.39.1 embedded-python: True is64bit: False
Windows-10-10.0.17134-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.17134')
Python 2.7.15+
Windows: ('10', '10.0.17134', 'SP0', u'Multiprocessor Free')
Interface language: es
Successfully initialized third party plugins: DeDRM (6, 6, 1) && Similar Stories (1, 0, 58) && Goodreads Sync (1, 12, 1) && Obok DeDRM (3, 1, 6) && Generate Cover (1, 5, 21) && Webscription (1, 1, 0) && Modify ePub (1, 3, 13) && Read MP3 AudioBook metadata (1, 0, 79) && Kindle Collections (1, 7, 21) && Anobii Fetcher (1, 1, 0) && Wiki Reader (2, 1, 0) && Copy Cover To Device (2, 0, 0) && Martinus.sk (0, 1, 1) && Moly_hu (1, 0, 4) && Libri_hu (1, 0, 6) && Goodreads (1, 2, 0) && Fantastic Fiction (1, 2, 0) && ANOBII (0, 4, 3) && Beam Ebooks (1, 0, 0) && ADLIBRIS_NO (0, 0, 9) && Quality Check (1, 9, 11) && Find Duplicates (1, 6, 3) && Consolidate All Library Metadata (2, 0, 32) && KindleUnpack - The Plugin (0, 81, 5) && ADLIBRIS_SE (0, 2, 3) && Search The Internet (1, 7, 6) && BOL_DE (0, 7, 5) && Skoob (1, 2, 1) && Fantastic Fiction Adults (1, 0, 4) && FictionDB (1, 0, 10) && catawiki (0, 0, 2) && Barnes & Noble (1, 2, 15) && KoboBooks (1, 0, 0) && Reading List (1, 6, 6)
Traceback (most recent call last):
File "site-packages\calibre\gui2\preferences\device_user_defi ned.py", line 74, in device_info
File "site-packages\calibre\gui2\preferences\device_user_defi ned.py", line 68, in fmtid
AttributeError: 'NoneType' object has no attribute 'startswith'
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Old 02-27-2019, 06:42 PM   #15
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2 questions:

Is there a reason you are running 32bit Calibre (your machine is 64bit. You can uninstall Calibre and then install the 64 bit version without grief )

You are (trying) running a user defined device driver (instead of the standard Kindle one) You can delete the one that says USER_DEFINED from the configuration folder.
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