05-13-2018, 08:59 PM | #1 |
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Calibre 3.23.0 Runtime error upon startup
Hi,
I just installed Calibre 3.23.0 and now I get a C++ runtime error upon startup. (See attached). Help? |
05-13-2018, 11:58 PM | #2 | |
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Quote:
See Calibre for the forum. If you click ok on the popup, does calibre continue to load or do you get another popup? Was this a new install of calibre or was it an upgrade from an earlier version? If it was an upgrade from an earlier version, I would suggest uninstalling calibre and then deleting the Calibre2 directory from Program Files. This will not affect your calibre data. After the uninstall, re-install calibre. If it was a clean install, the first possibility that comes to mind is that you have more than one install of a Microsoft C++ library or that you have a missing install of a Microsoft C++ library. I've seen both trigger that error message. |
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05-14-2018, 02:48 AM | #3 | ||
null operator (he/him)
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Quote:
Quote:
But I'd suggest the OP uninstall it via the Control Panel Programs and Features applet, that should clean-up the Trusted installer related registry entries. BR |
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05-14-2018, 10:14 PM | #4 | |
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I thought I had that covered under "uninstalling calibre and then deleting the Calibre2 directory"? |
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05-14-2018, 11:37 PM | #5 |
null operator (he/him)
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Oops, I (mis)read what you wrote as 'uninstall calibre by deleting the Calibre2 directory'.
BR |
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05-14-2018, 11:43 PM | #6 |
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Problem solved.
First, I un-installed all previous versions of Microsoft Visual C++ (2005 thru 2012). Second, I deleted the Calibre2 directory, as advised above. Voila! Calibre now launches without issues. Sorry about posting to the incorrect place, but the link to the "forum" was posted here: https://calibre-ebook.com/help |
05-15-2018, 01:12 PM | #7 |
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No problem. Good to hear calibre is now working for you. One question did you install the 32 bit or 64 bit version this time. Not much difference unless you are converting a complex document where the 64 bit's extra memory allows some conversions to succeed.
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