Recently unable to e-mail to Kindle Oasis

tnbagwell · 05-11-2018, 09:53 PM

I use GMX and have had occasional problems, but usually, the book will successfully send to my Oasis. Recently, with the rare exception, no book can be successfully sent. I get a message that it was unable to deliver to the Kindle. I called Amazon, and their final explanation was that even though the book was in Mobi format, there was some content that the Kindle wouldn't receive.

Does anyone know if something has changed recently? The problem seemed to start around the time Calibre updated with a new Oasis-specific Mobi conversion (ironically.)

(Edit: bonus problem!)
If I try to sideload directly via USB, the book will appear on the Kindle...but I can't open it.

(Edit Edit: interesting)
Okay. It works if I convert to the old mobi format. The new mobi format isn't being accepted by the Kindle Oasis.

kovidgoyal · 05-15-2018, 03:30 PM

Amazon does not allow email delivery of new MOBI files. You have to use either "old" or "joint"

tnbagwell · 05-16-2018, 08:47 PM

Ah, okay. Thanks.

Do you know why I can't open them if I load them directly via USB? (E-mailing is easier...mainly just curious.)

kovidgoyal · 05-16-2018, 10:00 PM

Hard to say without access to the files in question.

05-11-2018, 09:53 PM	#1
tnbagwell Junior Member Posts: 9 Karma: 10 Join Date: Dec 2008 Device: Nexus 7	Recently unable to e-mail to Kindle Oasis I use GMX and have had occasional problems, but usually, the book will successfully send to my Oasis. Recently, with the rare exception, no book can be successfully sent. I get a message that it was unable to deliver to the Kindle. I called Amazon, and their final explanation was that even though the book was in Mobi format, there was some content that the Kindle wouldn't receive. Does anyone know if something has changed recently? The problem seemed to start around the time Calibre updated with a new Oasis-specific Mobi conversion (ironically.) (Edit: bonus problem!) If I try to sideload directly via USB, the book will appear on the Kindle...but I can't open it. (Edit Edit: interesting) Okay. It works if I convert to the old mobi format. The new mobi format isn't being accepted by the Kindle Oasis. Last edited by tnbagwell; 05-11-2018 at 11:36 PM.

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05-15-2018, 03:30 PM	#2
kovidgoyal creator of calibre Posts: 43,839 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Amazon does not allow email delivery of new MOBI files. You have to use either "old" or "joint"

05-16-2018, 08:47 PM	#3
tnbagwell Junior Member Posts: 9 Karma: 10 Join Date: Dec 2008 Device: Nexus 7	Ah, okay. Thanks. Do you know why I can't open them if I load them directly via USB? (E-mailing is easier...mainly just curious.)

05-16-2018, 10:00 PM	#4
kovidgoyal creator of calibre Posts: 43,839 Karma: 22666666 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Hard to say without access to the files in question.