M92: how to ged rid of interlace

Elwro · 03-19-2015, 09:55 AM

My Wife bought me a 9.7 inch M92 some 11 months ago. It's my favourite reading device and I have spent hundreds of hours using it.

Yesterday (I'm travelling) just before going to sleep I put it down next to my bed in 'Standby' mode, as I usually do. This morning, to my horror, I found the screen to be interlaced. That is, every second horizontal pixel line is white.

I tried rebooting and restoring factory settings, to no avail. What should I do? Thanks in advance!

Elwro · 03-19-2015, 11:24 AM

Thanks! But can't I just install it from here: https://onyx-boox.com/support/firmware/ ?

Are you confident it's not a physical problem? Has anyone had a similar issue?

edit: there was a post I replied to, suggesting I reinstall firmware, but it disappeared in the meantime.

eschwartz · 03-19-2015, 11:27 AM

Dunno about your problem, but the post was spam (posted random stuff to five different threads by the time I reported it, each one had a hidden 1-pixel image

) -- so I don't know how helpful it would be...

Edit: hah, evil spammer appears again!

ManDay · 03-20-2015, 03:13 AM

What a confusing thread...

The interlacing suggests a broken H/W component or wiring. A software bug (unless it's a faulty byte in the driver itsself) is unlikely to cause this. Does the interlacing appear in all stages of operation (off, boot, shutdown, erc.?) If so, it's almost surely a H/W issue and you need to repair it.

Elwro · 03-20-2015, 04:58 AM

The interlacing appears whenever the M92 tries to display anything. When it's off I don't see a difference from how it looked before. But the "Reading the world" image, the booting image and all the menus etc. are interlaced.

What I find weird is that the problem appeared overnight when the M92 was lying dormant in its case. I thought I was taking really good care of it; I never dropped it down or hit it with anything, and I always keep it in a special case. I think the warranty hasn't expired yet, thankfully.

ManDay · 03-20-2015, 10:48 AM

Definitely a case for warranty, then, I think. Don't hesitate to use it, it obviously is a defect in the device, not caused by the user.

03-19-2015, 09:55 AM	#1
Elwro Junior Member Posts: 3 Karma: 10 Join Date: Mar 2015 Device: Onyx Boox M92	M92: how to ged rid of interlace My Wife bought me a 9.7 inch M92 some 11 months ago. It's my favourite reading device and I have spent hundreds of hours using it. Yesterday (I'm travelling) just before going to sleep I put it down next to my bed in 'Standby' mode, as I usually do. This morning, to my horror, I found the screen to be interlaced. That is, every second horizontal pixel line is white. I tried rebooting and restoring factory settings, to no avail. What should I do? Thanks in advance!

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03-19-2015, 11:24 AM	#2
Elwro Junior Member Posts: 3 Karma: 10 Join Date: Mar 2015 Device: Onyx Boox M92	Thanks! But can't I just install it from here: https://onyx-boox.com/support/firmware/ ? Are you confident it's not a physical problem? Has anyone had a similar issue? edit: there was a post I replied to, suggesting I reinstall firmware, but it disappeared in the meantime.

03-19-2015, 11:27 AM	#3
eschwartz Ex-Helpdesk Junkie Posts: 19,422 Karma: 85397180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Dunno about your problem, but the post was spam (posted random stuff to five different threads by the time I reported it, each one had a hidden 1-pixel image ) -- so I don't know how helpful it would be... Edit: hah, evil spammer appears again!

03-20-2015, 03:13 AM	#4
ManDay E-Reader Posts: 274 Karma: 1606616 Join Date: Oct 2012 Device: DPT-S1	What a confusing thread... The interlacing suggests a broken H/W component or wiring. A software bug (unless it's a faulty byte in the driver itsself) is unlikely to cause this. Does the interlacing appear in all stages of operation (off, boot, shutdown, erc.?) If so, it's almost surely a H/W issue and you need to repair it.

03-20-2015, 04:58 AM	#5
Elwro Junior Member Posts: 3 Karma: 10 Join Date: Mar 2015 Device: Onyx Boox M92	The interlacing appears whenever the M92 tries to display anything. When it's off I don't see a difference from how it looked before. But the "Reading the world" image, the booting image and all the menus etc. are interlaced. What I find weird is that the problem appeared overnight when the M92 was lying dormant in its case. I thought I was taking really good care of it; I never dropped it down or hit it with anything, and I always keep it in a special case. I think the warranty hasn't expired yet, thankfully.

03-20-2015, 10:48 AM	#6
ManDay E-Reader Posts: 274 Karma: 1606616 Join Date: Oct 2012 Device: DPT-S1	Definitely a case for warranty, then, I think. Don't hesitate to use it, it obviously is a defect in the device, not caused by the user.