Iliad users are compensated [Apparently a hoax] - Page 2

kees · 12-18-2009, 06:25 AM

5 emails and no reaction from iRex!!!!

they are not Apple.

Closing doors in 2010. No doubt.

kees · 12-18-2009, 06:26 AM

Minie, right about weird examples

kees · 12-18-2009, 06:41 AM

iRex emailaddress in EU is just a "information request form"

hapipiko · 12-18-2009, 08:47 AM

Quote:

Originally Posted by Shaggy

To me, this is like suing a car manufacturer because your diesel pickup truck won't run on unleaded gasoline, or suing a stereo manufacturer because your CD player isn't compatible with MP3s.

Well, If you say it that way, its ok to me, these are things you know before you buy. Right?
But when you buy a brandnew eReader iLiad V2, with discount for 500 euro (750 $), original prize was 649 euro (970$) and nearly one year later .prc is not the common format but ePub anymore a simple update would help, right?

Shaggy · 12-18-2009, 10:51 AM

Quote:

Originally Posted by hapipiko

Well, If you say it that way, its ok to me, these are things you know before you buy. Right?

You knew before you bought the iLiad that it didn't support ePub.

Shaggy · 12-18-2009, 10:58 AM

Quote:

In case of the iLiad it is technical no problem to develop a working firmware for ePUB on the iLiad. The hardware of the iLiad is absolutely fit for this (as demonstrated by FBreader).

So you believe that a company is obligated to develop solutions for everything that the device is technically capable of?

How about MS Word documents, Kindle eBooks, Adobe DRM... I could go on. The eBook industry is full of competing formats. Do you really expect that a company is obligated to support every one of them? Guess what, none of them do.

You're complaining that it doesn't support something that the company never said it would support.

Shaggy · 12-18-2009, 11:01 AM

Quote:

Originally Posted by kees

iRex emailaddress in EU is just a "information request form"

Try going through their support site instead of sending them emails.

suecsi · 12-18-2009, 01:22 PM

sorry I agree with Shaggy. If I want to take advantage of a special offer on a book that is not available in a format my Sony doesn't read, I'll buy it and format shift it. I don't run to Sony complaining I can't read MSReader or Mobipocket files or whatever. I knew that when I bought the Sony.

kees · 12-18-2009, 03:58 PM

Yes, the Iliad/NRC offer was too good to be true :-)

People let me tell you: they are going down. I don't give a shit.

Wait another five years and you can buy the most fantastic stuff.

kees · 12-18-2009, 05:05 PM

Quote:

Originally Posted by Shaggy

So you believe that a company is obligated to develop solutions for everything that the device is technically capable of?

How about MS Word documents, Kindle eBooks, Adobe DRM... I could go on. The eBook industry is full of competing formats. Do you really expect that a company is obligated to support every one of them? Guess what, none of them do.

You're complaining that it doesn't support something that the company never said it would support.

Hi, iRex-man.

Go tell it on your iRex forum.

m-reader · 12-19-2009, 01:11 AM

My new avatar says it all I think ...

hapipiko · 12-19-2009, 07:18 AM

@Shaggy,
iRex told me in the first place that an updat did not have ' their highest priority'. (It could be possible, but..when?)
When I bought my iLiad ePub was only 5% of the common formats then.
However, sure I can buy ePub ebooks, strip the DRM and convert it with Calibre to .prc. but in the Netherlands that is illegal.

However, iRex agreed with their miserable service and compensated us in the Netherlands.
Wise-guys like you are still satisfied with this eReader.
So why should you get compensated?

Minie · 12-19-2009, 12:22 PM

Boys, boys stop to argue about this iREX company and their products.
It is always the same story: a lot of promises, but they do not deliver. That is not only true for the iLIAD, but also for their newest products promises but no delivery:
- the DR1000SW (with Wifi) was announced but never launched ...
- the promised ePUB firmware for the DR1000 still not available ...
- the introduction date of the DR800SG is again delayed ...

Mark my words: this company will not survive 2010!

fbrzvnrnd · 12-19-2009, 01:32 PM

Quote:

Originally Posted by Shaggy

So you believe that a company is obligated to develop solutions for everything that the device is technically capable of?

If you are selling a ebook reader and the standard format for ebook reader is the epub format, YOU MUST update the ebook reader's software.

Actually I love my iLiad, but I do not suggest to anyone to buy an iRex product 'cause the poor support.

f.

kees · 12-19-2009, 02:21 PM

shaggy/irex
My son in law, head of the local government adminstration has a budget to buy in januari 2010 50 ereaders. They employees prefer a reader with the possebility to take notes. Because of my experiences it will not be a product from iRex. Customerservices is the keyword.

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12-18-2009, 06:25 AM	#16
kees Member Posts: 15 Karma: 36 Join Date: Sep 2007 Device: palm E2	5 emails and no reaction from iRex!!!! they are not Apple. Closing doors in 2010. No doubt.

12-18-2009, 06:26 AM	#17
kees Member Posts: 15 Karma: 36 Join Date: Sep 2007 Device: palm E2	Minie, right about weird examples

12-18-2009, 06:41 AM	#18
kees Member Posts: 15 Karma: 36 Join Date: Sep 2007 Device: palm E2	iRex emailaddress in EU is just a "information request form"

12-18-2009, 01:22 PM	#23
suecsi Rock Chick Posts: 429 Karma: 4965 Join Date: May 2009 Location: near Heathrow Device: Kindle 2i, Kindle DX, Kindle 3G	sorry I agree with Shaggy. If I want to take advantage of a special offer on a book that is not available in a format my Sony doesn't read, I'll buy it and format shift it. I don't run to Sony complaining I can't read MSReader or Mobipocket files or whatever. I knew that when I bought the Sony.

12-18-2009, 03:58 PM	#24
kees Member Posts: 15 Karma: 36 Join Date: Sep 2007 Device: palm E2	Yes, the Iliad/NRC offer was too good to be true :-) People let me tell you: they are going down. I don't give a shit. Wait another five years and you can buy the most fantastic stuff.

12-19-2009, 01:11 AM	#26
m-reader Guru Posts: 785 Karma: 100000 Join Date: Dec 2007 Device: Sony PRS-300. PRS-650, PRS-900, iPad2, Iconia A500, Irex Iliad (sold)	My new avatar says it all I think ...

12-19-2009, 07:18 AM	#27
hapipiko hapipiko Posts: 35 Karma: 170000 Join Date: May 2008 Device: first iLiad V2 (now retired) Kobo touch, samsung galaxy tab	@Shaggy, iRex told me in the first place that an updat did not have ' their highest priority'. (It could be possible, but..when?) When I bought my iLiad ePub was only 5% of the common formats then. However, sure I can buy ePub ebooks, strip the DRM and convert it with Calibre to .prc. but in the Netherlands that is illegal. However, iRex agreed with their miserable service and compensated us in the Netherlands. Wise-guys like you are still satisfied with this eReader. So why should you get compensated?

12-19-2009, 12:22 PM	#28
Minie Member Posts: 19 Karma: 10 Join Date: Dec 2009 Device: iliad	Boys, boys stop to argue about this iREX company and their products. It is always the same story: a lot of promises, but they do not deliver. That is not only true for the iLIAD, but also for their newest products promises but no delivery: - the DR1000SW (with Wifi) was announced but never launched ... - the promised ePUB firmware for the DR1000 still not available ... - the introduction date of the DR800SG is again delayed ... Mark my words: this company will not survive 2010!

12-19-2009, 02:21 PM	#30
kees Member Posts: 15 Karma: 36 Join Date: Sep 2007 Device: palm E2	shaggy/irex My son in law, head of the local government adminstration has a budget to buy in januari 2010 50 ereaders. They employees prefer a reader with the possebility to take notes. Because of my experiences it will not be a product from iRex. Customerservices is the keyword.

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