Did you receive a defective Kindle 2?

[daffy4u]

Originally Posted by e2c

It's a Kindle 2... I wish it was possible to do either true hard resets and/or reflashing at home, rather than having to return the unit to Amazon.

The built-in "soft" reset function simply didn't do anything for me, which I did explain to all of the CS people I've spoken with over the past week. When the unit locks up and shuts down, the only way to revive it has been via plugging it into the charger via the wall outlet. That's clearly not what should be happening. (it *does* work if all I want to do is clear the unit's screen and reset, but not when the unit starts malfunctioning.)

That's all I was asking, if you had tried to reset it. I have both a Kindle 1 and a Kindle 2 and I've had to use re-set on both of them to clear up issues.

You've tried it, it didn't work, you have a new one on the way. I hope the replacement works for you.

[e2c]

No worries! I tried everything I could think of, and am afraid that none of the CS people I spoke with ever mentioned anything like reseting, restarting, restoring factory defaults, etc. It seems almost impossible to get hold of someone who can actually help with tech problems, which is not good at all.

And thanks for the good wishes - I think I'll need them! The thing is, I really like the device and hope I don't end up giving up on it due to these kinds of problems....

[sirbruce]

The regular Amazon support people are just clueless people in India; you need to make sure you call the Kindle Support number.

[e2c]

I know, and I did. I'm talking about the Kindle CS staff, unfortunately... They're all very polite, but the individuals that I spoke with kept defaulting to "the developers need to look at your device's logs, and that'll take 7-10 days," rather than being willing to do anything helpful.

It was (possibly) the worst customer service experience I've ever had, from both sides of the counter. (Since I've done a fair amount of CS myself.)