Did you receive a defective Kindle 2? - Page 3

sirbruce · 03-13-2009, 03:18 PM

11/75 defective Kindles so far, or about 15%.

AnemicOak · 03-13-2009, 03:19 PM

Quote:

Originally Posted by sirbruce

11/75 defective Kindles so far, or about 15%.

True 15%, but a very small sampling of all the Kindles in user hands.

kevindorsey · 03-13-2009, 04:01 PM

Quote:

Originally Posted by AnemicOak

True 15%, but a very small sampling of all the Kindles in user hands.

I never knew there are so many defective kindles. These are some expensive units, its pretty horrible that so many of them are bad.

AnemicOak · 03-13-2009, 08:53 PM

I thought my Kindle was Ok, but I guess I was wrong.

Today was the first decent day here in a while so I had it out in the sun and it turns out to have the fading screen problem. Also I thought I was having battery issues, but hadn't been paying close attention. Today at work I charged it from dead to full (unplugged at 3pm cst) and since I've been home I've read half of a short book (now 7:50 cst) and my battery is reading less than half full already (wireless is off). Plus for the last four books I've read it has locked up multiple times needing a reset.

I'm still trying to decide if I should just return it or try to get a replacement. I read now where CS is telling people with the screen problem to just return them for a refund.

sirbruce · 03-13-2009, 10:41 PM

No, the sun fading problem is absolutely something they'll replace for free, and it's not normal. I'd suggest doing that and hopefully that will resolve your battery problem too.

While it's true that this is not a representative sample, there's no reason to think Kindle grognards are more likely to get the sun fading issue than other users. They just are informed enough to test it and notice it. But aside from other defect issues (creaky buttons, contrast issues) the sunlight fading problem seems to be common to 10 - 30% of all Kindle 2s.

AnemicOak · 03-13-2009, 10:59 PM

Quote:

Originally Posted by sirbruce

No, the sun fading problem is absolutely something they'll replace for free, and it's not normal. I'd suggest doing that and hopefully that will resolve your battery problem too.

Well there have been some posts at Amazon where people are apparently being told to just return it for a refund and not being offered a replacement as of today. I don't know, I haven't tried and I'm not sure I'm going to.

sirbruce · 03-13-2009, 11:27 PM

Quote:

Originally Posted by AnemicOak

Well there have been some posts at Amazon where people are apparently being told to just return it for a refund and not being offered a replacement as of today. I don't know, I haven't tried and I'm not sure I'm going to.

Yeah I was just reading those. Disturbing if true.

MsAstoria · 03-14-2009, 10:19 AM

Quote:

Originally Posted by Rontonio

When I am reading in the direct sun, the screen fades rather rapidly, within 10 seconds. Afterwards, even after a refresh the printing is still dim and broken, like an inkjet printer that's low on ink. After the device is indoors for 5 minutes everything returns to normal. Amazon is sending a replacement, and they claim they haven't heard of the problem.

Well, that's a total lie on Amazon's part! I returned mine for the same reason and so have others who have reported same issue here and on Amazon.com.

The new unit works perfectly now although I wish the browser was a little quicker. Takes forever for a page to load.

Was cool though, yesterday i was in a major book store in Portland, OR and picked up a hardback book on the sale rack that look interesting. The "sale" price was marked down from $27 to $19.95. I whipped out my Kindle and typed in the name, Whoa! Available through Kindle store for $9.99! Bam! It's bought and on my Kindle.
When I met up with my hubby a little later, he asked "You're not buying anything?" I laughed and said, "I already did and it's in my purse on the Kindle."

jeremy81 · 03-14-2009, 01:58 PM

Well, it looks like my replacement Kindle wasn't so great. I have the sun fading issue big time. I hadn't taken it outside since I received it until today. The letters were nearly impossible to make out. Anyway, my replacement is on its way. This will be my 3rd K2 so hopefully the saying is true.

daphnetoo · 03-14-2009, 02:23 PM

Quote:

Originally Posted by jeremy81

Well, it looks like my replacement Kindle wasn't so great. I have the sun fading issue big time. I hadn't taken it outside since I received it until today. The letters were nearly impossible to make out. Anyway, my replacement is on its way. This will be my 3rd K2 so hopefully the saying is true.

Sadly, the saying has not been true for me. I just got my 3rd Kindle and it was perfect.......that is until I took it outside in the sun to read and the letters started fading. Kindle #4 is on the way. It is getting old.......

BurBunny · 03-14-2009, 05:43 PM

I feel fortunate. Two K2s here, both seem to be just fine. The second just arrived yesterday, to be sent to my best friend in Australia (she's American, but married an Aussie and you wouldn't believe the prices of books where she lives!). Had it sent to me instead of her family so I could do full testing on it before sending it on to her. Charged? Check. Holding charge with Whispernet on? Check. Indexes books without problem? Check. Sunlight fading? None after 15 minutes in direct sun. I think she's good to go!

StanDaMan · 03-15-2009, 06:39 AM

hmm mine's been working perfectly.

MoboHobo · 03-16-2009, 12:43 PM

Perhaps K2 was launched too soon. More testing should have been done.

appel846 · 03-16-2009, 01:17 PM

I've noticed that mine will not save my place when shut completely off. I can book mark and go to "home" screen before shutting off and it works fine, once I click my book title. When i called support, they said that my Kindle was working fine. A coworker with a Kindle 2 can shut her power off on the page she is reading and when powering up, it goes to that page. Curious, but I wonder if they re-manufactured Kindle 1 hardware in to Kindle 2 machines....oh, yes I think mine is defective...Amazon doesn't know why though.

desertgrandma · 03-16-2009, 01:20 PM

Quote:

Originally Posted by appel846

I've noticed that mine will not save my place when shut completely off. I can book mark and go to "home" screen before shutting off and it works fine, once I click my book title. When i called support, they said that my Kindle was working fine. A coworker with a Kindle 2 can shut her power off on the page she is reading and when powering up, it goes to that page. Curious, but I wonder if they re-manufactured Kindle 1 hardware in to Kindle 2 machines....oh, yes I think mine is defective...Amazon doesn't know why though.

Odd. I would call back and talk to another person. The customer service and knowledgeable people seem to vary from call to call.

You Kindle book should open to the page you left off whether you turn it off or just go to screensaver. You shouldn't have to physically bookmark it.

Call back.

View Poll Results: Did you receive a defective Kindle 2?
No, mine functions perfectly.	90	67.67%
Yes, I've had Amazon replace it.	17	12.78%
Yes, I've had Amazon replace more than one.	5	3.76%
Yes, but I'm keeping it as is.	0	0%
I don't own one but I'd still order one.	8	6.02%
I don't own one but now wouldn't want one.	13	9.77%
Voters: 133. You may not vote on this poll

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03-13-2009, 03:18 PM	#31
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	11/75 defective Kindles so far, or about 15%.

03-13-2009, 08:53 PM	#34
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	I thought my Kindle was Ok, but I guess I was wrong. Today was the first decent day here in a while so I had it out in the sun and it turns out to have the fading screen problem. Also I thought I was having battery issues, but hadn't been paying close attention. Today at work I charged it from dead to full (unplugged at 3pm cst) and since I've been home I've read half of a short book (now 7:50 cst) and my battery is reading less than half full already (wireless is off). Plus for the last four books I've read it has locked up multiple times needing a reset. I'm still trying to decide if I should just return it or try to get a replacement. I read now where CS is telling people with the screen problem to just return them for a refund.

03-13-2009, 10:41 PM	#35
sirbruce Provocateur Posts: 1,859 Karma: 505847 Join Date: Feb 2009 Location: Columbus, OH Device: Kindle Touch, Kindle 2, Kindle DX, iPhone 3GS	No, the sun fading problem is absolutely something they'll replace for free, and it's not normal. I'd suggest doing that and hopefully that will resolve your battery problem too. While it's true that this is not a representative sample, there's no reason to think Kindle grognards are more likely to get the sun fading issue than other users. They just are informed enough to test it and notice it. But aside from other defect issues (creaky buttons, contrast issues) the sunlight fading problem seems to be common to 10 - 30% of all Kindle 2s.

03-14-2009, 01:58 PM	#39
jeremy81 Enthusiast Posts: 37 Karma: 1180 Join Date: Feb 2009 Location: Oklahoma Device: Kindle Fire & Kindle 3	Well, it looks like my replacement Kindle wasn't so great. I have the sun fading issue big time. I hadn't taken it outside since I received it until today. The letters were nearly impossible to make out. Anyway, my replacement is on its way. This will be my 3rd K2 so hopefully the saying is true.

03-14-2009, 05:43 PM	#41
BurBunny Zealot Posts: 110 Karma: 392 Join Date: Feb 2009 Location: Denver, CO Device: Kindle 2.0 In Hand	I feel fortunate. Two K2s here, both seem to be just fine. The second just arrived yesterday, to be sent to my best friend in Australia (she's American, but married an Aussie and you wouldn't believe the prices of books where she lives!). Had it sent to me instead of her family so I could do full testing on it before sending it on to her. Charged? Check. Holding charge with Whispernet on? Check. Indexes books without problem? Check. Sunlight fading? None after 15 minutes in direct sun. I think she's good to go!

03-15-2009, 06:39 AM	#42
StanDaMan Connoisseur Posts: 79 Karma: 10 Join Date: Feb 2009 Device: kindle	hmm mine's been working perfectly.

03-16-2009, 12:43 PM	#43
MoboHobo Banned Posts: 50 Karma: 10 Join Date: Mar 2009 Location: Canada Device: Kindle 1	Perhaps K2 was launched too soon. More testing should have been done.

03-16-2009, 01:17 PM	#44
appel846 Junior Member Posts: 6 Karma: 10 Join Date: Mar 2009 Device: Kindle 2	I've noticed that mine will not save my place when shut completely off. I can book mark and go to "home" screen before shutting off and it works fine, once I click my book title. When i called support, they said that my Kindle was working fine. A coworker with a Kindle 2 can shut her power off on the page she is reading and when powering up, it goes to that page. Curious, but I wonder if they re-manufactured Kindle 1 hardware in to Kindle 2 machines....oh, yes I think mine is defective...Amazon doesn't know why though.

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