Please help! Stuck at startup

Orochi · 12-22-2010, 09:17 AM

I updated my wife's original kobo to 1.8.1 firmware. Everything was fine at first. After leaving the Kobo sit for a couple days she went to turn it on and it keeps cycling through the startup screen, but won't launch.

I tried reseting it with a paperclip - no luck.
I can get it in to update mode (blank screen), but it won't show in windows or in the kobo desktop app.
When I check the device manager in windows (vista) I can see it there, but that's it. I can't do anything to it. If I take it out of update mode it just cycles endlessly through the startup screen.

Yes it was fully charged (although I sure it's draining now)

Any ideas, that I can try, before I contact Kobo for help??

3d0g · 12-22-2010, 11:14 AM

Have you tried to force the update again? Control+Shift+U should restart the update process...

Orochi · 12-23-2010, 07:24 AM

yes I have tried to force the update many times. No luck.

3d0g · 12-23-2010, 07:46 AM

Probably time to leverage that warranty, unfortunately.

Bravo · 12-23-2010, 09:40 PM

I had a similar problem though my problem started as soon as the upgrade was complete. I emailed the Kobo support email address a week ago, but unfortunately still have not got a response from them.

taming · 12-24-2010, 08:57 AM

Try the new support place: http://getsatisfaction.com/kobo They seem to get to things like this much more quickly. They may need/ask for your ticket number.

12-22-2010, 09:17 AM	#1
Orochi Connoisseur Posts: 53 Karma: 5138 Join Date: May 2010 Device: Kobo, Ipod Touch	Please help! Stuck at startup I updated my wife's original kobo to 1.8.1 firmware. Everything was fine at first. After leaving the Kobo sit for a couple days she went to turn it on and it keeps cycling through the startup screen, but won't launch. I tried reseting it with a paperclip - no luck. I can get it in to update mode (blank screen), but it won't show in windows or in the kobo desktop app. When I check the device manager in windows (vista) I can see it there, but that's it. I can't do anything to it. If I take it out of update mode it just cycles endlessly through the startup screen. Yes it was fully charged (although I sure it's draining now) Any ideas, that I can try, before I contact Kobo for help??

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12-22-2010, 11:14 AM	#2
3d0g I make fjords. Posts: 304 Karma: 11192 Join Date: Jul 2010 Location: Colorado Device: kobo 1 (retired), kobo 2, iPad, G2, Galaxy Tab 7+	Have you tried to force the update again? Control+Shift+U should restart the update process...

12-23-2010, 07:24 AM	#3
Orochi Connoisseur Posts: 53 Karma: 5138 Join Date: May 2010 Device: Kobo, Ipod Touch	yes I have tried to force the update many times. No luck.

12-23-2010, 07:46 AM	#4
3d0g I make fjords. Posts: 304 Karma: 11192 Join Date: Jul 2010 Location: Colorado Device: kobo 1 (retired), kobo 2, iPad, G2, Galaxy Tab 7+	Probably time to leverage that warranty, unfortunately.

12-23-2010, 09:40 PM	#5
Bravo Junior Member Posts: 1 Karma: 10 Join Date: Dec 2010 Device: Kobo Reader	I had a similar problem though my problem started as soon as the upgrade was complete. I emailed the Kobo support email address a week ago, but unfortunately still have not got a response from them.

12-24-2010, 08:57 AM	#6
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	Try the new support place: http://getsatisfaction.com/kobo They seem to get to things like this much more quickly. They may need/ask for your ticket number.

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