05-12-2011, 09:57 AM | #76 | |
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IMO. |
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05-12-2011, 10:00 AM | #77 |
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I take all customer service stories with a grain of salt. Customer service is only as good as your own experience.
For as many stories of people complaining you have 10X as many who have had happy experiences. And 90% of the time the people complaining are usually leaving out major pieces of information that might make them look like they don't have a case and/or expect the world to bow down to their every whim. People don't seek out forums to say " Wow I just had great service." Last edited by boswd; 05-12-2011 at 10:02 AM. |
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05-12-2011, 10:13 AM | #78 | |
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05-12-2011, 10:34 AM | #79 |
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Count me in those who have worked with Amazon CS and have a GREAT experience. It's one of the reasons why we decided to upgrade to a K2 and keep our prime membership.
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05-12-2011, 10:34 AM | #80 | |
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That's good to hear. I know my wife love's BN's customer service. She was an early adopter and got her's within a month of it's release. She was a victum of the early design flaw that caused the page tuning arrow to crack. She called CS, was on within a couple of mins. They said, Ok, sent her a brand new nook in the mail that came two days later, with a return box for her broken nook. So she was never without it. If you ask my wife what she thinks about BN's CS she'll say it's fantastic. So CS is as only as good as your own experience. |
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05-12-2011, 02:00 PM | #81 |
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I know nobody knows for sure, but what's a guess as to the price of an Amazon tablet?
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05-12-2011, 02:02 PM | #82 | |
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05-12-2011, 02:03 PM | #83 |
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05-12-2011, 02:20 PM | #84 | |
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05-12-2011, 02:53 PM | #85 | |
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I can't see that as a reason to buy a device. Any device. It's always good to have good customer service, but if you need customer service for your device, the device already failed, to some degree.
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05-12-2011, 02:58 PM | #86 |
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05-12-2011, 03:14 PM | #87 |
mrkrgnao
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05-12-2011, 03:21 PM | #88 | |
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For example, size. What if the Kablet is the size of the KDX? Drives the price up. But if it's a six incher, keeps the price down. Or take touchscreen. That drives the price up. But what if they continue with the button/drivestick setup? Keeps the price down. But if you look at market segment positioning, I'd guess they will produce something that they can sell for $225-275. They might even have two models - a low end with wifi only, and a high end with wifi & 3g. |
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05-12-2011, 03:47 PM | #89 | |
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awesome! |
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05-12-2011, 04:23 PM | #90 | |
Wizard
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I think the sweet spot for a tablet has to be at least 7". The 5" tablets I've seen have gotten some criticism for being between a tablet and a smartphone in size, and I think 6" isn't a significant enough difference there. |
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amazon, color tablets, kindle |
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