Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Kobo Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 02-12-2014, 04:03 PM   #1
Hiro-kun
Member
Hiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blue
 
Posts: 21
Karma: 13116
Join Date: Feb 2014
Location: Toronto
Device: Kobo Glo
Exclamation Problems after updating to software ver. 3.2.0 (Problems found unrelated to update)

My Glo updated its firmware to 3.2.0 today and I have a couple issues with it:
  1. Pocket does not download any articles from my account and the ones that were there before are no longer on the device.
  2. The book I was last reading appears to be corrupted; it appears as a blank book in the collection I had it in; opening it leads to a blank screen.
  3. Web browser favourites are gone.

Does anyone have any idea how to fix these problems? Thanks.

Last edited by Hiro-kun; 02-12-2014 at 04:17 PM. Reason: Added new problem
Hiro-kun is offline   Reply With Quote
Old 02-12-2014, 04:47 PM   #2
PeterT
Grand Sorcerer
PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.
 
PeterT's Avatar
 
Posts: 11,165
Karma: 61896319
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
Try a power off / power on.

I will admit I did not expect to see 3.2.0 in the wild yet

Could you supply us with the build date and version info please.
PeterT is offline   Reply With Quote
Advert
Old 02-12-2014, 04:51 PM   #3
PeterT
Grand Sorcerer
PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.
 
PeterT's Avatar
 
Posts: 11,165
Karma: 61896319
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
As far as Pocket goes, I had recently done a factory reset due to a beta issue and never re-logged in to Pocket. I just did and had zero issues with it downloading all articles.
PeterT is offline   Reply With Quote
Old 02-12-2014, 05:00 PM   #4
Hiro-kun
Member
Hiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blue
 
Posts: 21
Karma: 13116
Join Date: Feb 2014
Location: Toronto
Device: Kobo Glo
Quote:
Originally Posted by PeterT View Post
Try a power off / power on.

I will admit I did not expect to see 3.2.0 in the wild yet

Could you supply us with the build date and version info please.
3.2.0 (d0a9bf18ea, 2/11/14)
Hiro-kun is offline   Reply With Quote
Old 02-12-2014, 05:03 PM   #5
PeterT
Grand Sorcerer
PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.
 
PeterT's Avatar
 
Posts: 11,165
Karma: 61896319
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
Same as the last build we received in the beta.
PeterT is offline   Reply With Quote
Advert
Old 02-12-2014, 05:21 PM   #6
Hiro-kun
Member
Hiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blue
 
Posts: 21
Karma: 13116
Join Date: Feb 2014
Location: Toronto
Device: Kobo Glo
Neither toggling the power nor a basic reset fix the problems. Also noticed that some settings aren't being remembered after a basic reset, like my Pocket login. I'll try a factory reset after I backup the books I have on it.

New problem detected: Calibre has an error communicating with the device:

calibre, version 1.23.0
ERROR: Error: Error communicating with device

database disk image is malformed

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 86, in run
File "site-packages\calibre\gui2\device.py", line 490, in _books
File "site-packages\calibre\devices\kobo\driver.py", line 1679, in books
File "site-packages\calibre\devices\kobo\driver.py", line 2577, in get_bookshelflist
DatabaseError: database disk image is malformed
Hiro-kun is offline   Reply With Quote
Old 02-12-2014, 05:52 PM   #7
Hiro-kun
Member
Hiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blue
 
Posts: 21
Karma: 13116
Join Date: Feb 2014
Location: Toronto
Device: Kobo Glo
Factory reset done. After setup, my reader updated its firmware back to 3.2.0. Logged into Pocket and articles look like they've synced properly. I'll start side-loading the books I had on it before.
Hiro-kun is offline   Reply With Quote
Old 02-12-2014, 06:35 PM   #8
davidfor
Grand Sorcerer
davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.
 
Posts: 20,896
Karma: 36705894
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Hiro-kun View Post
New problem detected: Calibre has an error communicating with the device:

calibre, version 1.23.0
ERROR: Error: Error communicating with device

database disk image is malformed

Traceback (most recent call last):
File "site-packages\calibre\gui2\device.py", line 86, in run
File "site-packages\calibre\gui2\device.py", line 490, in _books
File "site-packages\calibre\devices\kobo\driver.py", line 1679, in books
File "site-packages\calibre\devices\kobo\driver.py", line 2577, in get_bookshelflist
DatabaseError: database disk image is malformed
This was the problem. Somehow, the database on the device had become corrupted. That causes weird problems like you were seeing. It probably would have been fixed by logging out of your Kobo user on the device and then back in.
davidfor is online now   Reply With Quote
Old 02-12-2014, 10:59 PM   #9
Hiro-kun
Member
Hiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blueHiro-kun can differentiate black from dark navy blue
 
Posts: 21
Karma: 13116
Join Date: Feb 2014
Location: Toronto
Device: Kobo Glo
Quote:
Originally Posted by davidfor View Post
This was the problem. Somehow, the database on the device had become corrupted. That causes weird problems like you were seeing. It probably would have been fixed by logging out of your Kobo user on the device and then back in.
Thanks. I'll remember if this happens again.
Hiro-kun is offline   Reply With Quote
Old 02-12-2014, 11:32 PM   #10
RobertJSawyer
Fanatic
RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.
 
RobertJSawyer's Avatar
 
Posts: 538
Karma: 1818522
Join Date: Jun 2006
Location: Toronto
Device: Kobo Clara HD, Aura HD, Aura, Mini; Kindle PaperWhite
Could an administrator put a note at the top of this topic that the problem turned out to be unrelated to the 3.2.0 update? I was scared off of updating by the opening post, and the problems it described.
RobertJSawyer is offline   Reply With Quote
Old 02-12-2014, 11:37 PM   #11
PeterT
Grand Sorcerer
PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.
 
PeterT's Avatar
 
Posts: 11,165
Karma: 61896319
Join Date: Nov 2007
Location: Toronto
Device: Nexus 7, Clara, Touch, Tolino EPOS
I've reported that post and requested either a title edit or message content edit to clarify that this was a DB issue.
PeterT is offline   Reply With Quote
Old 02-13-2014, 12:07 AM   #12
RobertJSawyer
Fanatic
RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.
 
RobertJSawyer's Avatar
 
Posts: 538
Karma: 1818522
Join Date: Jun 2006
Location: Toronto
Device: Kobo Clara HD, Aura HD, Aura, Mini; Kindle PaperWhite
Thanks, PeterT!

(You know, for a guy who's "Taking a break; Fed up" -- you do a lot around here! )
RobertJSawyer is offline   Reply With Quote
Old 02-13-2014, 08:27 AM   #13
WT Sharpe
Bah, humbug!
WT Sharpe ought to be getting tired of karma fortunes by now.WT Sharpe ought to be getting tired of karma fortunes by now.WT Sharpe ought to be getting tired of karma fortunes by now.WT Sharpe ought to be getting tired of karma fortunes by now.WT Sharpe ought to be getting tired of karma fortunes by now.WT Sharpe ought to be getting tired of karma fortunes by now.WT Sharpe ought to be getting tired of karma fortunes by now.WT Sharpe ought to be getting tired of karma fortunes by now.WT Sharpe ought to be getting tired of karma fortunes by now.WT Sharpe ought to be getting tired of karma fortunes by now.WT Sharpe ought to be getting tired of karma fortunes by now.
 
WT Sharpe's Avatar
 
Posts: 38,906
Karma: 154020943
Join Date: Jun 2009
Location: Chesapeake, VA, USA
Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.
Quote:
Originally Posted by PeterT View Post
I've reported that post and requested either a title edit or message content edit to clarify that this was a DB issue.
Changed thread title from "Problems after updating to software version 3.2.0" to "Problems after updating to software ver. 3.2.0 (Problems found unrelated to update)."
WT Sharpe is offline   Reply With Quote
Old 02-13-2014, 10:21 AM   #14
John F
Grand Sorcerer
John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.John F ought to be getting tired of karma fortunes by now.
 
Posts: 5,080
Karma: 37500000
Join Date: Feb 2009
Device: Kobo Glo HD
From the O.P., it sounds like the update may have caused the DB corruption?
John F is offline   Reply With Quote
Old 02-13-2014, 11:10 AM   #15
RobertJSawyer
Fanatic
RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.RobertJSawyer ought to be getting tired of karma fortunes by now.
 
RobertJSawyer's Avatar
 
Posts: 538
Karma: 1818522
Join Date: Jun 2006
Location: Toronto
Device: Kobo Clara HD, Aura HD, Aura, Mini; Kindle PaperWhite
John F, the original poster has addressed this in another thread:

https://www.mobileread.com/forums/sho...9&postcount=13

He says there: "Yes, it turns out that my database was corrupted. It happened to coincide with the firmware update so I originally assumed the two were related."
RobertJSawyer is offline   Reply With Quote
Reply

Tags
firmware, glo

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Mini Sync Problems on 3 different Kobo Minis (related to software update?) jpottle Kobo Reader 2 06-20-2013 01:57 PM
Touch Help; problems since finally updating to 2.5 beautifulsoup Kobo Reader 12 04-25-2013 01:23 AM
Problems e-mailing in ver 0.7.24 anne.oneemas Calibre 0 10-22-2010 10:09 AM
Problems updating to 0.6.30 kojak666 Calibre 4 12-27-2009 08:13 PM
Problems after updating connect software Zevs Sony Reader 16 10-28-2007 07:14 PM


All times are GMT -4. The time now is 07:58 AM.


MobileRead.com is a privately owned, operated and funded community.