Cannot update from 0.7.14 to 0.7.17

LewieJ · 09-09-2010, 11:40 AM

New computer. I downloaded 714 because I could not install 717. 714 works fine but when I try to upgrade to 717 I get the same message I got when I could not install 717 initially:

"This installation package could not be opened. Contact application vendor to verify that this is a valid Windows Installer package."

Thanks for any assistance.

Lew

GeoffC · 09-09-2010, 11:43 AM

welcome to mobileread ....

Have you downloaded the correct installation according to your OS ?

Did you delete the existing version first ?

LewieJ · 09-09-2010, 11:45 AM

Yes, I downloaded the Windows version as I am running Win 7. As it is a new PC, I did not have an earlier version.

Thanks for your reply.

Lew

itimpi · 09-09-2010, 12:20 PM

It sounds as if you have a corrupt download.

As downloads tend to get cached, you need to make sure you clear your browsers cache before trying again. Even better if possible would be to use a different PC to try the download again.

LewieJ · 09-09-2010, 12:31 PM

Thanks. It must have been corrupted as I deleted the file and downloaded it again and it installed correctly.

Lew

09-09-2010, 11:40 AM	#1
LewieJ Junior Member Posts: 3 Karma: 10 Join Date: Jan 2010 Device: Kindle	Cannot update from 0.7.14 to 0.7.17 New computer. I downloaded 714 because I could not install 717. 714 works fine but when I try to upgrade to 717 I get the same message I got when I could not install 717 initially: "This installation package could not be opened. Contact application vendor to verify that this is a valid Windows Installer package." Thanks for any assistance. Lew

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09-09-2010, 11:43 AM	#2
GeoffC Chocolate Grasshopper ... Posts: 27,600 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	welcome to mobileread .... Have you downloaded the correct installation according to your OS ? Did you delete the existing version first ?

09-09-2010, 11:45 AM	#3
LewieJ Junior Member Posts: 3 Karma: 10 Join Date: Jan 2010 Device: Kindle	Yes, I downloaded the Windows version as I am running Win 7. As it is a new PC, I did not have an earlier version. Thanks for your reply. Lew

09-09-2010, 12:20 PM	#4
itimpi Wizard Posts: 4,552 Karma: 950151 Join Date: Nov 2008 Device: Sony PRS-950, iphone/ipad (Marvin/iBooks/QuickReader)	It sounds as if you have a corrupt download. As downloads tend to get cached, you need to make sure you clear your browsers cache before trying again. Even better if possible would be to use a different PC to try the download again.

09-09-2010, 12:31 PM	#5
LewieJ Junior Member Posts: 3 Karma: 10 Join Date: Jan 2010 Device: Kindle	Thanks. It must have been corrupted as I deleted the file and downloaded it again and it installed correctly. Lew

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