Adobe Digital Editions - Problem

Nabeel · 11-21-2022, 07:28 AM

(Apologies - I can't see where this would fit in Mobile Read.)

I've been downloading ebooks from various sources (Kobo, Googleplay, Hive) for years without problems.

Yesterday, my Adobe Digital Editions refused to accept three downloads from two different sources. A pop-up stated: Error getting License. License Server Communication Problem: E_ADEPT_INTERNAL (I get several variations on this.)

I looked around a bit. Other people are having this problem. The only patched-up solution seems to be to upgrade ADE to the latest, and then to de-authorize and re-authorize ADE. I've done this several times, and it's still not working.

Has anyone got any other ideas?

The adobe community discussion is here:

https://community.adobe.com/t5/digit.../td-p/13352653

The Adobe website seems to be designed to prevent you actually communicating with anyone who could make a difference.

best wishes to all

Nabeel

BobC · 11-21-2022, 04:25 PM

I hit a similar problem a few days ago. As it was a licence server communications problem I emailed Bolinda Digital (they go under the name of Borrowbox and provide a service to my Library.

They quickly sorted the problem out and all now works as it should.

Clearly an issue in the book hosting company and Adobe having some sort of comms problem. From what I have seen elsewhere it's pointless trying to raise the issue with Adobe - get on the the firm you have downloaded the book from.

BobC

JSWolf · 11-22-2022, 04:07 AM

I've had this problem before. The solution was to wait and try later and eventually it worked.

Nabeel · 11-22-2022, 09:27 AM

Yep, it's solved itself. But it is extremely irritating that Adobe acts with such carelessness.

11-21-2022, 07:28 AM	#1
Nabeel Zealot Posts: 146 Karma: 2747136 Join Date: Sep 2010 Location: Britain Device: Kobo Aura One	Adobe Digital Editions - Problem (Apologies - I can't see where this would fit in Mobile Read.) I've been downloading ebooks from various sources (Kobo, Googleplay, Hive) for years without problems. Yesterday, my Adobe Digital Editions refused to accept three downloads from two different sources. A pop-up stated: Error getting License. License Server Communication Problem: E_ADEPT_INTERNAL (I get several variations on this.) I looked around a bit. Other people are having this problem. The only patched-up solution seems to be to upgrade ADE to the latest, and then to de-authorize and re-authorize ADE. I've done this several times, and it's still not working. Has anyone got any other ideas? The adobe community discussion is here: https://community.adobe.com/t5/digit.../td-p/13352653 The Adobe website seems to be designed to prevent you actually communicating with anyone who could make a difference. best wishes to all Nabeel

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11-21-2022, 04:25 PM	#2
BobC Guru Posts: 691 Karma: 3026110 Join Date: Dec 2008 Location: Lancashire, U.K. Device: BeBook 1, BeBook Pure, Kobo Glo, (and HD),Energy Sistem EReader Pro +	I hit a similar problem a few days ago. As it was a licence server communications problem I emailed Bolinda Digital (they go under the name of Borrowbox and provide a service to my Library. They quickly sorted the problem out and all now works as it should. Clearly an issue in the book hosting company and Adobe having some sort of comms problem. From what I have seen elsewhere it's pointless trying to raise the issue with Adobe - get on the the firm you have downloaded the book from. BobC

11-22-2022, 04:07 AM	#3
JSWolf Resident Curmudgeon Posts: 73,896 Karma: 128597114 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I've had this problem before. The solution was to wait and try later and eventually it worked.

11-22-2022, 09:27 AM	#4
Nabeel Zealot Posts: 146 Karma: 2747136 Join Date: Sep 2010 Location: Britain Device: Kobo Aura One	Yep, it's solved itself. But it is extremely irritating that Adobe acts with such carelessness.