Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Kobo Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 12-06-2017, 04:53 PM   #1
anacreon
Fanatic
anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.
 
anacreon's Avatar
 
Posts: 563
Karma: 465556
Join Date: May 2012
Location: France
Device: Glo HD, H2o 2, One
Angry Aura One stuck at the home screen

My Aura One is suddenly stuck at the home screen, never turns itself off (it started 3 hours ago, in transit). Pushing the blue button doesn't work. I just came back home and tried it on my PC then plugged into the wall, with no reaction (no "connect", no loading icon). This is my 3rd One, and it is quite new (the first - 1/09/16 - was exchanged the 8/09/16 for a better screen, then the 19/09/17 because it was not recognized by the PC anymore).
What could possibly cause it? Any suggestion to restart it?

Last edited by anacreon; 12-07-2017 at 04:29 AM.
anacreon is offline   Reply With Quote
Advert
Old 12-06-2017, 10:51 PM   #2
meeera
Wizard
meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.meeera ought to be getting tired of karma fortunes by now.
 
meeera's Avatar
 
Posts: 4,139
Karma: 25851026
Join Date: Dec 2011
Location: Australia
Device: Kobo H2O, iPad Air 2, MBP; support AuraHD,Kindle,KAura,KGlo
Could you post a good photo of the screen, please?
meeera is offline   Reply With Quote
Old 12-07-2017, 04:28 AM   #3
anacreon
Fanatic
anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.
 
anacreon's Avatar
 
Posts: 563
Karma: 465556
Join Date: May 2012
Location: France
Device: Glo HD, H2o 2, One
I have no means to do it presently, but there is no trace of a broken screen as I have seen in so many posts here, no anomaly whatsoever.
anacreon is offline   Reply With Quote
Old 12-07-2017, 04:57 AM   #4
oren64
I need a chapter break
oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.
 
oren64's Avatar
 
Posts: 3,276
Karma: 46242604
Join Date: Mar 2015
Location: Israel
Device: kobo glo
Charge the device with a wall charger and different USB cable for few hours and then try to turn it on, also see if LED flashing.
oren64 is offline   Reply With Quote
Old 12-07-2017, 07:11 AM   #5
anacreon
Fanatic
anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.
 
anacreon's Avatar
 
Posts: 563
Karma: 465556
Join Date: May 2012
Location: France
Device: Glo HD, H2o 2, One
Well, after charging some 12 hours, I managed to turn it on. What seems very strange is that the battery is at 27% (possibly because the screen was on the whole time, with white light at 18%, and the natural light at some 50%).
And just typing that, and checking the light levels, the battery dropped to 14%.
It seems strange to have such severe battery leaks on a new device (under 3 months old), and stranger that the screen remained on, which can only increase the problem.

EDIT: I remembered I already had a similar problem, at the beginning or November and posted about it: https://www.mobileread.com/forums/sh...d.php?t=291913

I wonder whether I have a dud. My guarantee is until 1/09/2018, but it is annoying being abandoned in transit. I can read some on my phone, but it is uncomfortable and bad for my eyes in the long run - and I don't want to kill the phone's battery as well.

Last edited by anacreon; 12-07-2017 at 07:24 AM.
anacreon is offline   Reply With Quote
Advert
Old 12-07-2017, 07:32 AM   #6
JSWolf
Resident Curmudgeon
JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.
 
JSWolf's Avatar
 
Posts: 50,388
Karma: 43720217
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Aura H2O, Sony PRS-650, Sony PRS-T1, nook STR, iPad 4, iPhone 5
Quote:
Originally Posted by anacreon View Post
Well, after charging some 12 hours, I managed to turn it on. What seems very strange is that the battery is at 27% (possibly because the screen was on the whole time, with white light at 18%, and the natural light at some 50%).
And just typing that, and checking the light levels, the battery dropped to 14%.
It seems strange to have such severe battery leaks on a new device (under 3 months old), and stranger that the screen remained on, which can only increase the problem.

EDIT: I remembered I already had a similar problem, at the beginning or November and posted about it: https://www.mobileread.com/forums/sh...d.php?t=291913

I wonder whether I have a dud. My guarantee is until 1/09/2018, but it is annoying being abandoned in transit. I can read some on my phone, but it is uncomfortable and bad for my eyes in the long run - and I don't want to kill the phone's battery as well.
The battery issues were do to some issues in some firmware versions. The current version does not have the battery issues. So if you are not at the current firmware, update and the battery troubles should go away.
JSWolf is offline   Reply With Quote
Old 12-07-2017, 08:00 AM   #7
oren64
I need a chapter break
oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.oren64 ought to be getting tired of karma fortunes by now.
 
oren64's Avatar
 
Posts: 3,276
Karma: 46242604
Join Date: Mar 2015
Location: Israel
Device: kobo glo
Quote:
Originally Posted by anacreon View Post
Well, after charging some 12 hours, I managed to turn it on. What seems very strange is that the battery is at 27% (possibly because the screen was on the whole time, with white light at 18%, and the natural light at some 50%).
And just typing that, and checking the light levels, the battery dropped to 14%.
It seems strange to have such severe battery leaks on a new device (under 3 months old), and stranger that the screen remained on, which can only increase the problem.

EDIT: I remembered I already had a similar problem, at the beginning or November and posted about it: https://www.mobileread.com/forums/sh...d.php?t=291913

I wonder whether I have a dud. My guarantee is until 1/09/2018, but it is annoying being abandoned in transit. I can read some on my phone, but it is uncomfortable and bad for my eyes in the long run - and I don't want to kill the phone's battery as well.
At least it's not a broken screen. completely discharging the battery is not good thing and will worsen the battery performance.
try calibrate the battery maybe it will help.

Quote:
Originally Posted by JSWolf View Post
The battery issues were do to some issues in some firmware versions. The current version does not have the battery issues. So if you are not at the current firmware, update and the battery troubles should go away.
One thing I did notice in the current firmware (4.6.10075) is that when the battery level is low 3-9% it didn't shutoff and show the black screen asking to charge the device, it just stuck stop working, until I charge it.

Last edited by oren64; 12-07-2017 at 08:02 AM.
oren64 is offline   Reply With Quote
Old 12-07-2017, 08:05 AM   #8
JSWolf
Resident Curmudgeon
JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.JSWolf ought to be getting tired of karma fortunes by now.
 
JSWolf's Avatar
 
Posts: 50,388
Karma: 43720217
Join Date: Nov 2006
Location: Roslindale, Massachusetts
Device: Kobo Aura H2O, Sony PRS-650, Sony PRS-T1, nook STR, iPad 4, iPhone 5
Quote:
Originally Posted by oren64 View Post
At least it's not a broken screen. completely discharging the battery is not good thing and will worsen the battery performance.
try calibrate the battery maybe it will help.

One thing I did notice in the current firmware (4.6.10075) is that when the battery level is low 3-9% it didn't shutoff and show the black screen asking to charge the device, it just stuck stop working, until I charge it.
Try 4.6.10075. Maybe that problem is fixed.
JSWolf is offline   Reply With Quote
Old 12-07-2017, 08:14 AM   #9
anacreon
Fanatic
anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.
 
anacreon's Avatar
 
Posts: 563
Karma: 465556
Join Date: May 2012
Location: France
Device: Glo HD, H2o 2, One
I am on the latest F/W.
I've been thinking of reasons for discharge: I never activate the automatic wake-up, but could all the magnets in a woman's handbag wake up the reader all the same? But still, I have automatic sleep at 10 minutes, so the reader should go back to sleep before long.
anacreon is offline   Reply With Quote
Old 12-07-2017, 09:18 AM   #10
davidfor
Grand Sorcerer
davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.davidfor ought to be getting tired of karma fortunes by now.
 
Posts: 13,420
Karma: 22283004
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo: Touch, Glo, Aura H2O, Glo HD, Aura ONE
Quote:
Originally Posted by anacreon View Post
I am on the latest F/W.
I've been thinking of reasons for discharge: I never activate the automatic wake-up, but could all the magnets in a woman's handbag wake up the reader all the same? But still, I have automatic sleep at 10 minutes, so the reader should go back to sleep before long.
I didn't know woman had a lot of magnets in their handbags. It might explain why my wife's always seems so heavy

If there are other magnets interfering with the sleep, they are probably also preventing the automatic sleep from kicking in. I have seen this when my different device come into close contact and are moved to wake or put them to sleep at unexpected points.

To me it sounds like the software hung for some reason. Or in some sort of continuous loop. If the magnets were triggering a continuous waking and sleeping cycle, this might have caused it. For the older devices, I would have suggest using the pinhole reset, but the Aura ONE doesn't have one. That means you have to force it off by holding the power button down for 20 or 30 seconds. Then charge it before starting it again.

I don't think that this will be a sign of a faulty device. The battery not being fully charged after so long, is a concern. But, only if it doesn't charge now that you have the device running properly. Now that it is running, restart the device properly and then cycle the battery a couple of times and see if it does go to 100%. If it won't, then it's probably faulty and should be exchanged. Otherwise it's probably OK.
davidfor is online now   Reply With Quote
Old 12-08-2017, 03:48 AM   #11
anacreon
Fanatic
anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.anacreon ought to be getting tired of karma fortunes by now.
 
anacreon's Avatar
 
Posts: 563
Karma: 465556
Join Date: May 2012
Location: France
Device: Glo HD, H2o 2, One
Quote:
Originally Posted by davidfor View Post
I didn't know woman had a lot of magnets in their handbags. It might explain why my wife's always seems so heavy

If there are other magnets interfering with the sleep, they are probably also preventing the automatic sleep from kicking in. I have seen this when my different device come into close contact and are moved to wake or put them to sleep at unexpected points.

To me it sounds like the software hung for some reason. Or in some sort of continuous loop. If the magnets were triggering a continuous waking and sleeping cycle, this might have caused it. For the older devices, I would have suggest using the pinhole reset, but the Aura ONE doesn't have one. That means you have to force it off by holding the power button down for 20 or 30 seconds. Then charge it before starting it again.

I don't think that this will be a sign of a faulty device. The battery not being fully charged after so long, is a concern. But, only if it doesn't charge now that you have the device running properly. Now that it is running, restart the device properly and then cycle the battery a couple of times and see if it does go to 100%. If it won't, then it's probably faulty and should be exchanged. Otherwise it's probably OK.
There is a magnet to close the bag, a magnet to close my glasses case, a magnet to close my cards case, and credit cards have magnetic strips instead of or as well as a chip, all this interacting with the reader's magnets. It interferes with transit pass chips too as the authorities keep warning us about.

Thank you for your advice. It will be difficult to cycle the reader completely though, since I keep connecting it to memorize reading positions, adding books, correcting books with minor or major problems. But I'm anxious to read on it again: the H2o2 is fine as a spare wheel (which is what I bought it for), but the screen is poor, yellowish with the light turned off, the comfort light is not as good, the characters not so crisp - and the real estate...
anacreon is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
[HELP] Kobo Aura One stuck at USB support screen of KSM 8. hpdung99 Kobo Developer's Corner 7 11-16-2017 11:55 AM
Kobo Aura ONE home screen settings amo Kobo Reader 2 01-13-2017 12:17 PM
Modify Kobo Aura/Touch Home Screen ebookskippy Kobo Developer's Corner 1 12-16-2014 10:36 AM
Brand New Kobo Aura HD Not Going to Home Screen krumpets Kobo Reader 2 10-01-2014 12:20 PM
Aura HD Brand New Kobo Aura HD Stuck on First Screen? brdigetrlol Kobo Reader 6 09-15-2014 09:20 PM


All times are GMT -4. The time now is 02:38 AM.


MobileRead.com is a privately owned, operated and funded community.