Touch 2 useless?!

Laddie79 · 08-05-2017, 11:34 AM

hi all I'm new here. I'll try make a long story short.

My first touch 2 had a fault and after a long process Kobo finally replaced it.

My replacement was delivered and I finally got round to turning it on whilst on holiday. I charged for 4 hours , constant red light was on but device would not start. After a lot of restart and reset attempts it finally worked. I set up and synced my library but now the device would neither standby or turn off. Ultimately the battery drained in under 2 hours , so I plugged it in, screen went black and now even after further charging and reset attempts, it's completely dead and unusable. I'm hoping this may change and have flagged and got a ticket number with Kobo but my experience with their Cs is far from good. I was hoping someone may be able to give me some advice?

Thanks all!

Jacob

davidfor · 08-06-2017, 02:39 AM

Unfortunately, I think you have another faulty device. I can only think of two things.

The first is a manual factory reset. I'm not sure if that is what you mean by "reset attempts". If not, try the method on https://wiki.mobileread.com/wiki/Kob...Aura_Edition_2.

The only other thing is to open the device and replace the internal micro SD. It's the only replaceable part in the device and problem like described might be a failing card. Of course, opening it will break the warranty, but it might be preferable to sending it back.

08-05-2017, 11:34 AM	#1
Laddie79 Junior Member Posts: 1 Karma: 10 Join Date: Aug 2017 Device: kobo touch	Touch 2 useless?! hi all I'm new here. I'll try make a long story short. My first touch 2 had a fault and after a long process Kobo finally replaced it. My replacement was delivered and I finally got round to turning it on whilst on holiday. I charged for 4 hours , constant red light was on but device would not start. After a lot of restart and reset attempts it finally worked. I set up and synced my library but now the device would neither standby or turn off. Ultimately the battery drained in under 2 hours , so I plugged it in, screen went black and now even after further charging and reset attempts, it's completely dead and unusable. I'm hoping this may change and have flagged and got a ticket number with Kobo but my experience with their Cs is far from good. I was hoping someone may be able to give me some advice? Thanks all! Jacob

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08-06-2017, 02:39 AM	#2
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Unfortunately, I think you have another faulty device. I can only think of two things. The first is a manual factory reset. I'm not sure if that is what you mean by "reset attempts". If not, try the method on https://wiki.mobileread.com/wiki/Kob...Aura_Edition_2. The only other thing is to open the device and replace the internal micro SD. It's the only replaceable part in the device and problem like described might be a failing card. Of course, opening it will break the warranty, but it might be preferable to sending it back.

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