Can't get the WiFi to connect

kjturner71 · 10-25-2010, 05:04 PM

I am unable to get my Kobo to connect to my home Wi-Fi. It finds the network and the signal strength is strong, but after I enter my WEP security key (a 26-digit number -- yech! I really need to change that) it fails to connect. I've entered and re-entered the key a few times and double and triple checked that I'm putting in the correct key and still no connection.

Any suggestions?

JCKobo · 10-25-2010, 06:10 PM

Any chance you have MAC address filtering turned on? If not, can you tell me what make your router is?

mldavis2 · 10-25-2010, 06:27 PM

Also, double check that you are using the correct router password. My LinkSys computer software uses Arial font in it's window to display the password alphanumerics. I lost half a day because I thought "l" was a capital "I" or a "1" and not a lower case "L". Also, watch "0" and "O".

desertgrandma · 10-25-2010, 06:44 PM

Welcome to MobileRead, kjturner71

when you've sorted out your problem, come along and introduce yourself.

Feel free to use the link below.

MobileRead has lots to offer, and much to learn from.

Diane Stanley · 10-25-2010, 07:09 PM

I had this exact same problem with the first unit I had. Tried to connect it to my own network as well as my neighbours and the Starbucks at the store I bought the unit from. In the end I exchanged the unit and it worked right away. My unit just had to have a problem with it. Now the new unit connects in seconds.

kjturner71 · 10-25-2010, 10:48 PM

I have a 2Wire Modem/Router (model: 2701-HG-G) that Bell issues.

Mac filtering is off and I know I'm not mistyping the password.

I even tried temporarily turning off my Wi-Fi security completely and it wouldn't connect.

I will try it at a Starbucks tomorrow to see if I have success with someone else's Wi-Fi.

JCKobo · 10-25-2010, 11:20 PM

Quote:

Originally Posted by kjturner71

I have a 2Wire Modem/Router (model: 2701-HG-G) that Bell issues.

Mac filtering is off and I know I'm not mistyping the password.

I even tried temporarily turning off my Wi-Fi security completely and it wouldn't connect.

I will try it at a Starbucks tomorrow to see if I have success with someone else's Wi-Fi.

Thanks - let me know how it goes. The Starbucks should auto-connect.

You can also try doing a factory reset - your WiFi configuration on the device might be corrupted and that should fix it.

zoran · 10-26-2010, 01:28 AM

Quote:

Originally Posted by kjturner71

I am unable to get my Kobo to connect to my home Wi-Fi. It finds the network and the signal strength is strong, but after I enter my WEP security key (a 26-digit number -- yech! I really need to change that) it fails to connect. I've entered and re-entered the key a few times and double and triple checked that I'm putting in the correct key and still no connection.

There is also another chance that kobo cannot connect if the router
uses mixed mode. I'm sure some devices fail for that reason. Do you
have success with "g" mode only?

kjturner71 · 10-26-2010, 02:36 PM

Update: I tried my Kobo wi-fi at a nearby Starbucks and it worked! So that is good news... now I just have to try to figure out why I can't connect to my home wi-fi. What I might do is disable the routing capabilities of the Bell modem/router I have at home and hook up my Linksys WI-Fi router and see if I have better luck with that.

timlegge · 10-26-2010, 05:19 PM

If it is the same piece of ... that Aliant (now Bell) offers in NB it is a minor miracle that you are able to get Internet access at all... I imaging that you will be fine with the Linksys

robko · 10-26-2010, 06:33 PM

Quote:

Originally Posted by kjturner71

I have a 2Wire Modem/Router (model: 2701-HG-G) that Bell issues.

Mac filtering is off and I know I'm not mistyping the password.

I even tried temporarily turning off my Wi-Fi security completely and it wouldn't connect.

I will try it at a Starbucks tomorrow to see if I have success with someone else's Wi-Fi.

I have the same modem/router and it works fine, so it shouldn't be a problem with that model.

zoran · 10-27-2010, 02:14 AM

http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf
I assume there is some misconfiguration, since another poster have it
up and working. Just check all options and be sure there is no mac fil-
teriing or if you have it on, is the correct mac address added. Set it
to one protocol only, i.e. "g". I would use wpa2 aes with 26+ pass. Set
name servers correctly and be sure your reader gets IP address, static
or dynamic. My best bet is that your router does not give address as
it should. For that check dhcp section.
Best regards.

mldavis2 · 10-27-2010, 06:52 AM

To clarify what @zoran said, your chosen encryption method (WEP, WPA, WPA2, etc.) chosen for your reader must match what you have set in your router. Mine is WPA-Personal which is the same as WPA, not WPA2. It doesn't matter which but they must match.

Double check your MAC address if you are using the MAC filter for your router, or turn it completely off in your router software, save the new settings for the router and then try.

Make absolutely sure you are typing the router encryption key (password on the Kindle screen for WiFi info) properly. See my earlier post about mistaking letters/numbers because of ambiguous font displays for 1, I, l, 0 and O.

Suzanna · 10-27-2010, 12:33 PM

Sad to say, but it could be down to the Kobo unit itself. We have Bell wireless and we had no problem setting up my husband's Kobo wifi. My unit, however, just won't connect to the network. I've been trying since I got it on Saturday. If I can't connect soon, I'll probably have to exchange the Kobo. (So much for my 4 kobo-no problems at all post!)

And I was the one who set up my husband's Kobo for him (I wanted to see if it was just my unit that had the problem) so I know it's not something I'm doing wrong. I've tried resetting it with the paperclip, but still no luck. (I think I almost have my 26 number pass code memorized!)

JCKobo · 10-27-2010, 01:21 PM

Sao,
Please try a factory reset on your device before giving up. That has been helpful for other customers.

10-25-2010, 05:04 PM	#1
kjturner71 Member Posts: 20 Karma: 10 Join Date: Oct 2010 Location: Mississauga, Ontario, Canada Device: Kobo Wireless	Can't get the WiFi to connect I am unable to get my Kobo to connect to my home Wi-Fi. It finds the network and the signal strength is strong, but after I enter my WEP security key (a 26-digit number -- yech! I really need to change that) it fails to connect. I've entered and re-entered the key a few times and double and triple checked that I'm putting in the correct key and still no connection. Any suggestions?

10-27-2010, 06:52 AM	#13
mldavis2 Coffee Nut Posts: 410 Karma: 298350 Join Date: Oct 2010 Location: Missouri Device: Kindle 3; K4PC; Calibre	To clarify what @zoran said, your chosen encryption method (WEP, WPA, WPA2, etc.) chosen for your reader must match what you have set in your router. Mine is WPA-Personal which is the same as WPA, not WPA2. It doesn't matter which but they must match. Double check your MAC address if you are using the MAC filter for your router, or turn it completely off in your router software, save the new settings for the router and then try. Make absolutely sure you are typing the router encryption key (password on the Kindle screen for WiFi info) properly. See my earlier post about mistaking letters/numbers because of ambiguous font displays for 1, I, l, 0 and O. Last edited by mldavis2; 10-27-2010 at 07:06 AM.

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10-25-2010, 06:10 PM	#2
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	Any chance you have MAC address filtering turned on? If not, can you tell me what make your router is?

10-25-2010, 06:27 PM	#3
mldavis2 Coffee Nut Posts: 410 Karma: 298350 Join Date: Oct 2010 Location: Missouri Device: Kindle 3; K4PC; Calibre	Also, double check that you are using the correct router password. My LinkSys computer software uses Arial font in it's window to display the password alphanumerics. I lost half a day because I thought "l" was a capital "I" or a "1" and not a lower case "L". Also, watch "0" and "O".

10-25-2010, 06:44 PM	#4
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Welcome to MobileRead, kjturner71 when you've sorted out your problem, come along and introduce yourself. Feel free to use the link below. MobileRead has lots to offer, and much to learn from.

10-25-2010, 07:09 PM	#5
Diane Stanley Member Posts: 11 Karma: 10 Join Date: Oct 2010 Location: Ontario Canada Device: Kobo	I had this exact same problem with the first unit I had. Tried to connect it to my own network as well as my neighbours and the Starbucks at the store I bought the unit from. In the end I exchanged the unit and it worked right away. My unit just had to have a problem with it. Now the new unit connects in seconds.

10-25-2010, 10:48 PM	#6
kjturner71 Member Posts: 20 Karma: 10 Join Date: Oct 2010 Location: Mississauga, Ontario, Canada Device: Kobo Wireless	I have a 2Wire Modem/Router (model: 2701-HG-G) that Bell issues. Mac filtering is off and I know I'm not mistyping the password. I even tried temporarily turning off my Wi-Fi security completely and it wouldn't connect. I will try it at a Starbucks tomorrow to see if I have success with someone else's Wi-Fi.

10-26-2010, 02:36 PM	#9
kjturner71 Member Posts: 20 Karma: 10 Join Date: Oct 2010 Location: Mississauga, Ontario, Canada Device: Kobo Wireless	Update: I tried my Kobo wi-fi at a nearby Starbucks and it worked! So that is good news... now I just have to try to figure out why I can't connect to my home wi-fi. What I might do is disable the routing capabilities of the Bell modem/router I have at home and hook up my Linksys WI-Fi router and see if I have better luck with that.

10-26-2010, 05:19 PM	#10
timlegge Addict Posts: 305 Karma: 78651 Join Date: May 2010 Location: New Brunswick, Canada Device: Kobo, Kobo Wifi, Kobo Touch	If it is the same piece of ... that Aliant (now Bell) offers in NB it is a minor miracle that you are able to get Internet access at all... I imaging that you will be fine with the Linksys

10-27-2010, 02:14 AM	#12
zoran himself Posts: 576 Karma: 11226 Join Date: May 2010 Device: Kobo	http://www.2wire.com/pages/pdfs/2701HG_user_guide.pdf I assume there is some misconfiguration, since another poster have it up and working. Just check all options and be sure there is no mac fil- teriing or if you have it on, is the correct mac address added. Set it to one protocol only, i.e. "g". I would use wpa2 aes with 26+ pass. Set name servers correctly and be sure your reader gets IP address, static or dynamic. My best bet is that your router does not give address as it should. For that check dhcp section. Best regards.

10-27-2010, 12:33 PM	#14
Suzanna Living in the past Posts: 432 Karma: 6011289 Join Date: Sep 2010 Location: Toronto Device: Kobo Aura HD, Kobo Arc	Sad to say, but it could be down to the Kobo unit itself. We have Bell wireless and we had no problem setting up my husband's Kobo wifi. My unit, however, just won't connect to the network. I've been trying since I got it on Saturday. If I can't connect soon, I'll probably have to exchange the Kobo. (So much for my 4 kobo-no problems at all post!) And I was the one who set up my husband's Kobo for him (I wanted to see if it was just my unit that had the problem) so I know it's not something I'm doing wrong. I've tried resetting it with the paperclip, but still no luck. (I think I almost have my 26 number pass code memorized!)

10-27-2010, 01:21 PM	#15
JCKobo Kobo Product Guy Posts: 244 Karma: 36848 Join Date: Aug 2009 Location: Toronto Device: Kobo Vox	Sao, Please try a factory reset on your device before giving up. That has been helpful for other customers.

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