Any workarounds for crashes / hangs in Pocket?

deviantintegral · 02-17-2019, 01:05 PM

It seems like the Pocket app has significant trouble with long articles on my Aura One. For example, Wikipedia articles of any length will lead to 30s+ page turns and an eventual reboot. Pocket support was helpful, but eventually let me know that the app is written and maintained by Kobo and it’s pretty clearly an app specific issue. Kobo support was remarkably unhelpful, only ever responding with “it’s Pocket’s problem and we won’t do anything”.

Are there any tweaks or workarounds for this? I don’t remember having any trouble with my prior Kobo ereader, and I miss being able to dig into 100+ page articles.

PeterT · 02-17-2019, 04:11 PM

Could you share a wiki page that is causing issues so others could experiment with it.

Sent from my Nexus 7 using Tapatalk

deviantintegral · 02-17-2019, 10:02 PM

Try https://en.wikipedia.org/wiki/D._B._Cooper - by the time I got to page 37 out of 69, page turning became pretty laggy. This is after a full reset and update of the Kobo too.

davidfor · 02-18-2019, 12:20 AM

I don't have my Aura H2O with me, but on the Aura ONE, I don't see any issues as I page through it. The 50th page is not noticeably slower than the first page.

Edit:

I should also say I don't use Pocket enough to see anything consistent.

Also, what firmware version are you running? There has been at least one that had issues with certain Pocket articles and triggered a reboot. If you are not on 4.12.12111, I would suggest updating.

PeterT · 02-18-2019, 11:25 AM

Tried it on a Clara HD with no apparent slowdowns. I will try later on a Touch and see how it goes.

I wonder if the amount of RAM on the device might make a difference?

Sent from my Nexus 7 using Tapatalk

davidfor · 02-18-2019, 06:17 PM

I have had an update:

I am running beta firmware and that is what I tested with. It has no problems with paging through that article. But, I have been told that there is a problem in 4.12.12111 when there is a lot of links in the article and you tap to turn the page. The further you are through the page, the slower it gets. It has seems to have something to do with handling the links and taps. It shouldn't happen if you swipe to turn the page.

And I have just put my Clara HD back to 4.12.12111. I can confirm that that article is slow to page through using taps. And just tapping to open the menus is slow. Swipe the screen and the page turns quickly. Testing an article with only a few links, and tapping to turn the page is as quick as swiping. I assume the reboot is because towards the end of the article, tapping to turn the page takes long enough to trigger a sickel reboot due what looks like the system hanging.

As my test yesterday showed, this problem has been fixed in one of the current betas. That means it should be included in the next firmware. Until that is released, I would suggest swiping when reading Pocket articles with lots of links. Of course, if you are like me, you will only remember this after tapping, waiting, then tapping again when the page doesn't turn. That would then be followed by a

.

deviantintegral · 02-22-2019, 05:50 PM

That would line up with what I’m seeing. How are you getting beta firmware releases? I’m not finding any mentions of a beta channel to opt in to.

davidfor · 02-22-2019, 07:08 PM

Quote:

Originally Posted by deviantintegral

That would line up with what I’m seeing. How are you getting beta firmware releases? I’m not finding any mentions of a beta channel to opt in to.

The beta group is run by Kobo and is by invitation.

02-17-2019, 01:05 PM	#1
deviantintegral Junior Member Posts: 6 Karma: 10 Join Date: Jun 2017 Device: Kobo H2O	Any workarounds for crashes / hangs in Pocket? It seems like the Pocket app has significant trouble with long articles on my Aura One. For example, Wikipedia articles of any length will lead to 30s+ page turns and an eventual reboot. Pocket support was helpful, but eventually let me know that the app is written and maintained by Kobo and it’s pretty clearly an app specific issue. Kobo support was remarkably unhelpful, only ever responding with “it’s Pocket’s problem and we won’t do anything”. Are there any tweaks or workarounds for this? I don’t remember having any trouble with my prior Kobo ereader, and I miss being able to dig into 100+ page articles.

02-18-2019, 12:20 AM	#4
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I don't have my Aura H2O with me, but on the Aura ONE, I don't see any issues as I page through it. The 50th page is not noticeably slower than the first page. Edit: I should also say I don't use Pocket enough to see anything consistent. Also, what firmware version are you running? There has been at least one that had issues with certain Pocket articles and triggered a reboot. If you are not on 4.12.12111, I would suggest updating. Last edited by davidfor; 02-18-2019 at 12:44 AM.

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02-17-2019, 04:11 PM	#2
PeterT Grand Sorcerer Posts: 12,160 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Could you share a wiki page that is causing issues so others could experiment with it. Sent from my Nexus 7 using Tapatalk

02-17-2019, 10:02 PM	#3
deviantintegral Junior Member Posts: 6 Karma: 10 Join Date: Jun 2017 Device: Kobo H2O	Try https://en.wikipedia.org/wiki/D._B._Cooper - by the time I got to page 37 out of 69, page turning became pretty laggy. This is after a full reset and update of the Kobo too.

02-18-2019, 11:25 AM	#5
PeterT Grand Sorcerer Posts: 12,160 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Tried it on a Clara HD with no apparent slowdowns. I will try later on a Touch and see how it goes. I wonder if the amount of RAM on the device might make a difference? Sent from my Nexus 7 using Tapatalk

02-18-2019, 06:17 PM	#6
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I have had an update: I am running beta firmware and that is what I tested with. It has no problems with paging through that article. But, I have been told that there is a problem in 4.12.12111 when there is a lot of links in the article and you tap to turn the page. The further you are through the page, the slower it gets. It has seems to have something to do with handling the links and taps. It shouldn't happen if you swipe to turn the page. And I have just put my Clara HD back to 4.12.12111. I can confirm that that article is slow to page through using taps. And just tapping to open the menus is slow. Swipe the screen and the page turns quickly. Testing an article with only a few links, and tapping to turn the page is as quick as swiping. I assume the reboot is because towards the end of the article, tapping to turn the page takes long enough to trigger a sickel reboot due what looks like the system hanging. As my test yesterday showed, this problem has been fixed in one of the current betas. That means it should be included in the next firmware. Until that is released, I would suggest swiping when reading Pocket articles with lots of links. Of course, if you are like me, you will only remember this after tapping, waiting, then tapping again when the page doesn't turn. That would then be followed by a .

02-22-2019, 05:50 PM	#7
deviantintegral Junior Member Posts: 6 Karma: 10 Join Date: Jun 2017 Device: Kobo H2O	That would line up with what I’m seeing. How are you getting beta firmware releases? I’m not finding any mentions of a beta channel to opt in to.