Aura ONE Kobo Aura One not mounting on Mac

Cootey · 10-06-2019, 07:30 PM

I'm not ready to give up my KA1 just yet. It's my favorite ereader. I'm hoping somebody has a quick fix for this.

My KA1 charges fine. The USB port is fine. But I have a hard time getting it to mount on my Mac. Before 4.18, sometimes it worked, sometimes it showed up in the USB chain, but wasn't mounted, and sometimes nothing I did got it to mount. This would suggest a Mac problem, except that my daughter's Clara HD mounts with no issues whatsoever.

Right now, my KA1 is plugged into the USB port on my Mac and charging, complete with glowing orange light, but it doesn't mount on my Mac. I suspect it's a problem with the latest updates. Under 4.17 I started experience spotty mounting. Since upgrading to 4.18, I can't get it to mount at all. But maybe something else is going on?

1. Has anybody else encountered this problem? Is there a fix?
2. What could be causing this problem if it is update related?
3. Why would the KA1 charge fine, but not be able to mount when the Clara HD has no issues under the same setup and firmware?

Here's what I've done so far.
1. Cold booted the KA1
2. Rebooted the Mac
3. Disconnected the USB hub and reconnected it.
4. Connected the KA1 directly to the Mac's USB port

Nothing is working.
I'm trying it on a different Mac next, but in the meantime, maybe you've heard something about this? As much as I like the new changes, I may have to downgrade to get my KA1 functional again.

Cootey · 10-06-2019, 07:57 PM

I have now tested my KA1 on another Mac. It didn't mount there either. I am more certain that this is a 4.18 firmware issue. I haven't downgraded in a while. Can I just drop an older firmware into the .kobo folder, or do I need to reset my KA1?

I may reset my KA1 first to see if that makes a difference.

PeterT · 10-07-2019, 10:53 AM

One thing worth trying; if you have an older USB hub (preferably 2.0) plug it into the Mac and then connect the Kobo to the hub.

Over the years we've often seen people with issues connecting Kobos to USB 3 ports.

Cootey · 10-08-2019, 05:52 PM

Quote:

Originally Posted by PeterT

One thing worth trying; if you have an older USB hub (preferably 2.0) plug it into the Mac and then connect the Kobo to the hub.

Over the years we've often seen people with issues connecting Kobos to USB 3 ports.

Actually, I do have an older iMac. I'll try connecting to that to rule USB2.0/3.0 out as the issue.

These USB 3 issues you've seen… Do they develop over time?

deleted2 · 10-09-2019, 09:58 AM

Probably won't help, but you never know...

Have you tried pluging it with another USB cable?

meeera · 10-09-2019, 09:59 AM

Quote:

Originally Posted by Cootey

Right now, my KA1 is plugged into the USB port on my Mac and charging, complete with glowing orange light, but it doesn't mount on my Mac.[...]

Here's what I've done so far.
1. Cold booted the KA1
2. Rebooted the Mac
3. Disconnected the USB hub and reconnected it.
4. Connected the KA1 directly to the Mac's USB port

With apologies if I missed it in your post - have you tried different cables?

Cootey · 10-19-2019, 06:11 PM

I’ve been terribly ill, so I haven’t been on top of your replies.

Trying different computers didn’t work. Different cables didn’t work either. But one night since my last post here, my KA1 auto updated the firmware. That must have fixed the issue because now my KA1 connects instantly again.

What an annoying glitch that was. I’m glad Kobo was on it—or fixed something that just happened to fix things for me. Whatever. LOL. I’m back in business after many months of frustration.

~Dˢ

Sent from my iPhone using Tapatalk Pro

davidfor · 10-20-2019, 08:51 AM

Quote:

Originally Posted by Cootey

I’ve been terribly ill, so I haven’t been on top of your replies.

Trying different computers didn’t work. Different cables didn’t work either. But one night since my last post here, my KA1 auto updated the firmware. That must have fixed the issue because now my KA1 connects instantly again.

What an annoying glitch that was. I’m glad Kobo was on it—or fixed something that just happened to fix things for me. Whatever. LOL. I’m back in business after many months of frustration.

Are you sure it updated? In the first post you said it was on 4.18.x. But, that is the last release. Are you sure it was on 4.18? Exactly what firmware version is it on now?

Cootey · 10-20-2019, 10:26 AM

Quote:

Originally Posted by davidfor

Are you sure it updated? In the first post you said it was on 4.18.x. But, that is the last release. Are you sure it was on 4.18? Exactly what firmware version is it on now?

I am currently on 4.18.13737, so I must have originally meant the upgrade from 4.17.13651 to 4.17.13694 killed mounting for my Kobo because I couldn’t update it to the latest—4.18.13737. That’s the only thing that makes any sense. My KA1 is now on the latest firmware, and I couldn’t manually update it before.

Sorry for the confusion. I’m afraid I was coming down with a nasty virus at the beginning of September. I was still sick when I originally posted this thread. I’m only now recovering from it and trying to catch up.

Using the same Mac, ports, and cables my daughter’s Clara HD mounted fine whereas my KA1 wouldn’t even show up on the USB chain, never mind mount, despite it taking a charge while connected. Whatever went wrong on the 4.17.x firmware updates on my KA1 was corrected with the latest firmware.

Sent from my iPhone using Tapatalk Pro

Maxine2 · 10-22-2019, 04:26 PM

Well, I am having the exact same issue with my kobo Aura h20 edition 2. I really hope I don't have to wait till the next update for the problem to correct. I am hating this. I am never going to wi-fi update again!

meeera · 10-27-2019, 11:42 AM

Quote:

Originally Posted by Maxine2

Well, I am having the exact same issue with my kobo Aura h20 edition 2. I really hope I don't have to wait till the next update for the problem to correct. I am hating this. I am never going to wi-fi update again!

What version of the firmware is it running now, have you power cycled all devices and swapped in different known-working data cables, have you tried connecting it to a different computer/not using a hub/using a hub?

AFAIK I've been on all of the latest versions at some point - also with an H2O2 - and had no connection issues at all.

Cootey · 10-30-2019, 11:29 PM

Quote:

Originally Posted by Maxine2

Well, I am having the exact same issue with my kobo Aura h20 edition 2. I really hope I don't have to wait till the next update for the problem to correct. I am hating this. I am never going to wi-fi update again!

Although there are many reasons why you and I may be seeing a similar problem, the one way you can rule out the OS being at fault is to reformat your kobo and reinstall the updates. If a database error or glitch occurred during an update in the past, then this will fix that problem. If I had thought to do that in the beginning, I could’ve save myself a lot of investigation

Sent from my iPhone using Tapatalk Pro

douglasdd · 03-06-2021, 10:49 AM

I've had the similar problem of my Kobo failing to mount on my Mac

Setup

Kobo Aura H20 edition 2 (s/w ver 4.26.16704)
MacBook Pro (Retina, 15-inch, Mid 2015)
Mac OS X 10.14.6 (Mojave)

Symptoms

When plugged in with any USB cable (old style rectangular USB-A to micro-USB),

The Kobo would quickly prompt: "Computer detected ... (Cancel) (Connect)",

Then report: "Connected & Charging ..."

BUT,
on the Mac there was no sign of the device appearing in any of:

left panel of Finder windows,
${YourComputerName} folder in the Finder
(the one that usually contains Network, MacintoshHD, Remote Disk)
output from the `mount` Terminal command
"USB" section of the System Information.app report (**)
(from Apple Menu: About this Mac: System Report)
Also note that when I unplugged it the Mac did *not* complain that I should have unmounted it first

Tried different cables,
Tried different USB ports,
Tried with & without the Mac connected to power,
Tried with & without the Mac connected to other devices.

(**) Sometimes (maybe 1 time in 8), System Information.app would report:

Code:

eReader-4.26.16704:
    Product ID:	0x4227
    Vendor ID:	0x2237
    Version:	1.10
    Serial Number:	N867760082034
    Speed:	Up to 480 Mb/sec
    Manufacturer:	Kobo
    Location ID:	0x14200000 / 18
    Current Available (mA):	500
    Current Required (mA):	2
    Extra Operating Current (mA):	0

below the normal secions "Apple Internal Keyboard / Trackpad", and "Bluetooth USB Host Controller".

...BUT, it still didn't mount or become visible anywhere on the Mac.

...Also notice that in the report there was NO subtending section "Media:"

[U]Solution[U]

((NOTE: it typically takes fully 3-to-10 seconds for the disk / volume to show up in the Mac Finder after the Kobo reported "Connected and charging".))

Part 1: LEFT port only!

Believe it or not which USB port you use from your Mac *can* matter (depending on your mac model)!

It's hard to find infomation online, but different USB ports can have different power-delivery characteristics.

For my machine only the LEFT side USB port worked, not the right.
I checked more than 5 times on each side, and the results were consistent!

For any issue this subtle / finicky, you should also be sure that:[LIST=1][*]No other peripherals are connected,[*]your mac is plugged in to power,[*]use the *correct* power adapter, (for me this was an 85W MagSafe-2 brick, not the newer 60W bricks that are more common)

Part 2: Connect via an exernal USB 2.0 hub!

What finally worked for me was connecting through a old USB 2.0 HUB that I found in the bottom of the disused cables, connectors, & chargers drawer:

Targus brand travel USB hub, model ACH112US

I connected the HUB only to the Mac & the Kobo, not to it's own external power brick -- that was lost long ago

System Information.app report from when it finally worked:

Code:

USB 3.0 Bus:

Host Controller Driver:	AppleUSBXHCILPTH
PCI Device ID:	0x8c31
PCI Revision ID:	0x0005
PCI Vendor ID:	0x8086

    Apple Internal Keyboard / Trackpad:
        Product ID:	0x0274
        Vendor ID:	0x05ac (Apple Inc.)
        Version:	6.24
        Serial Number:	D3H62563891GHMFA86FS
        Speed:	Up to 12 Mb/sec
        Manufacturer:	Apple Inc.
        Location ID:	0x14400000 / 3
        Current Available (mA):	500
        Current Required (mA):	500
        Extra Operating Current (mA):	0
        Built-In:	Yes

    Bluetooth USB Host Controller:
        Product ID:	0x8290
        Vendor ID:	0x05ac (Apple Inc.)
        Version:	1.68
        Manufacturer:	Broadcom Corp.
        Location ID:	0x14300000

    USB2.0 Hub:
        Product ID:	0x0608
        Vendor ID:	0x05e3  (Genesys Logic, Inc.)
        Version:	77.60
        Speed:	Up to 480 Mb/sec
        Location ID:	0x14100000 / 19
        Current Available (mA):	500
        Current Required (mA):	100
        Extra Operating Current (mA):	0

            eReader-4.26.16704:
                Product ID:	0x4227
                Vendor ID:	0x2237
                Version:	1.10
                Serial Number:	N867760082034
                Speed:	Up to 480 Mb/sec
                Manufacturer:	Kobo
                Location ID:	0x14140000 / 20
                Current Available (mA):	500
                Current Required (mA):	2
                Extra Operating Current (mA):	0
                Media:
                    eReader-4.26.167:
                        Capacity:	7.24 GB (7,239,367,168 bytes)
                        Removable Media:	Yes
                        BSD Name:	disk2
                        Logical Unit:	0
                        Partition Map Type:	Unknown
                        USB Interface:	0

10-06-2019, 07:30 PM	#1
Cootey Absentminded Reader Posts: 1,104 Karma: 6463851 Join Date: Apr 2017 Device: Kobo Mini, Clara HD, Elipsa; Kindle Paperwhite 3 & 4; iOS eReader apps	FIXED!! Kobo Aura One not mounting on Mac. 4.18 Issue? I'm not ready to give up my KA1 just yet. It's my favorite ereader. I'm hoping somebody has a quick fix for this. My KA1 charges fine. The USB port is fine. But I have a hard time getting it to mount on my Mac. Before 4.18, sometimes it worked, sometimes it showed up in the USB chain, but wasn't mounted, and sometimes nothing I did got it to mount. This would suggest a Mac problem, except that my daughter's Clara HD mounts with no issues whatsoever. Right now, my KA1 is plugged into the USB port on my Mac and charging, complete with glowing orange light, but it doesn't mount on my Mac. I suspect it's a problem with the latest updates. Under 4.17 I started experience spotty mounting. Since upgrading to 4.18, I can't get it to mount at all. But maybe something else is going on? 1. Has anybody else encountered this problem? Is there a fix? 2. What could be causing this problem if it is update related? 3. Why would the KA1 charge fine, but not be able to mount when the Clara HD has no issues under the same setup and firmware? Here's what I've done so far. 1. Cold booted the KA1 2. Rebooted the Mac 3. Disconnected the USB hub and reconnected it. 4. Connected the KA1 directly to the Mac's USB port Nothing is working. I'm trying it on a different Mac next, but in the meantime, maybe you've heard something about this? As much as I like the new changes, I may have to downgrade to get my KA1 functional again. Last edited by Cootey; 10-19-2019 at 06:34 PM. Reason: Edited because the issue is resolved 10/19

10-19-2019, 06:11 PM	#7
Cootey Absentminded Reader Posts: 1,104 Karma: 6463851 Join Date: Apr 2017 Device: Kobo Mini, Clara HD, Elipsa; Kindle Paperwhite 3 & 4; iOS eReader apps	Kobo Aura One not mounting on Mac I’ve been terribly ill, so I haven’t been on top of your replies. Trying different computers didn’t work. Different cables didn’t work either. But one night since my last post here, my KA1 auto updated the firmware. That must have fixed the issue because now my KA1 connects instantly again. What an annoying glitch that was. I’m glad Kobo was on it—or fixed something that just happened to fix things for me. Whatever. LOL. I’m back in business after many months of frustration. ~Dˢ Sent from my iPhone using Tapatalk Pro Last edited by Cootey; 10-19-2019 at 06:32 PM.

03-06-2021, 10:49 AM	#13
douglasdd Junior Member Posts: 1 Karma: 10 Join Date: Mar 2021 Device: Kobo Aura H20 edition 2	Which USB port can matter! AND use a USB 2.0 hub! I've had the similar problem of my Kobo failing to mount on my Mac Setup Kobo Aura H20 edition 2 (s/w ver 4.26.16704) MacBook Pro (Retina, 15-inch, Mid 2015) Mac OS X 10.14.6 (Mojave) Symptoms When plugged in with any USB cable (old style rectangular USB-A to micro-USB), The Kobo would quickly prompt: "Computer detected ... (Cancel) (Connect)", Then report: "Connected & Charging ..." *BUT,* on the Mac there was no sign of the device appearing in any of: left panel of Finder windows, ${YourComputerName} folder in the Finder (the one that usually contains Network, MacintoshHD, Remote Disk) output from the `mount` Terminal command "USB" section of the System Information.app report (*) (from Apple Menu: About this Mac: System Report) Also note that when I unplugged it the Mac did not* complain that I should have unmounted it first Tried different cables, Tried different USB ports, Tried with & without the Mac connected to power, Tried with & without the Mac connected to other devices. () Sometimes (maybe 1 time in 8), System Information.app would report: Code: eReader-4.26.16704: Product ID: 0x4227 Vendor ID: 0x2237 Version: 1.10 Serial Number: N867760082034 Speed: Up to 480 Mb/sec Manufacturer: Kobo Location ID: 0x14200000 / 18 Current Available (mA): 500 Current Required (mA): 2 Extra Operating Current (mA): 0 below the normal secions "Apple Internal Keyboard / Trackpad", and "Bluetooth USB Host Controller". ...BUT, it still didn't mount or become visible anywhere on the Mac. ...Also notice that in the report there was NO subtending section "Media:" [U]Solution[U] ((NOTE: it typically takes fully 3-to-10 seconds for the disk / volume to show up in the Mac Finder after** the Kobo reported "Connected and charging".)) Part 1: LEFT port only! Believe it or not which USB port you use from your Mac can matter (depending on your mac model)! It's hard to find infomation online, but different USB ports can have different power-delivery characteristics. For my machine only the LEFT side USB port worked, not the right. I checked more than 5 times on each side, and the results were consistent! For any issue this subtle / finicky, you should also be sure that:[LIST=1][]No other peripherals are connected,[]your mac is plugged in to power,[]use the correct* power adapter, (for me this was an 85W MagSafe-2 brick, not the newer 60W bricks that are more common) Part 2: Connect via an exernal USB 2.0 hub! What finally worked for me was connecting through a old USB 2.0 HUB that I found in the bottom of the disused cables, connectors, & chargers drawer: Targus brand travel USB hub, model ACH112US I connected the HUB only to the Mac & the Kobo, not to it's own external power brick -- that was lost long ago System Information.app report from when it finally worked: Code: USB 3.0 Bus: Host Controller Driver: AppleUSBXHCILPTH PCI Device ID: 0x8c31 PCI Revision ID: 0x0005 PCI Vendor ID: 0x8086 Apple Internal Keyboard / Trackpad: Product ID: 0x0274 Vendor ID: 0x05ac (Apple Inc.) Version: 6.24 Serial Number: D3H62563891GHMFA86FS Speed: Up to 12 Mb/sec Manufacturer: Apple Inc. Location ID: 0x14400000 / 3 Current Available (mA): 500 Current Required (mA): 500 Extra Operating Current (mA): 0 Built-In: Yes Bluetooth USB Host Controller: Product ID: 0x8290 Vendor ID: 0x05ac (Apple Inc.) Version: 1.68 Manufacturer: Broadcom Corp. Location ID: 0x14300000 USB2.0 Hub: Product ID: 0x0608 Vendor ID: 0x05e3 (Genesys Logic, Inc.) Version: 77.60 Speed: Up to 480 Mb/sec Location ID: 0x14100000 / 19 Current Available (mA): 500 Current Required (mA): 100 Extra Operating Current (mA): 0 eReader-4.26.16704: Product ID: 0x4227 Vendor ID: 0x2237 Version: 1.10 Serial Number: N867760082034 Speed: Up to 480 Mb/sec Manufacturer: Kobo Location ID: 0x14140000 / 20 Current Available (mA): 500 Current Required (mA): 2 Extra Operating Current (mA): 0 Media: eReader-4.26.167: Capacity: 7.24 GB (7,239,367,168 bytes) Removable Media: Yes BSD Name: disk2 Logical Unit: 0 Partition Map Type: Unknown USB Interface: 0

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10-06-2019, 07:57 PM	#2
Cootey Absentminded Reader Posts: 1,104 Karma: 6463851 Join Date: Apr 2017 Device: Kobo Mini, Clara HD, Elipsa; Kindle Paperwhite 3 & 4; iOS eReader apps	I have now tested my KA1 on another Mac. It didn't mount there either. I am more certain that this is a 4.18 firmware issue. I haven't downgraded in a while. Can I just drop an older firmware into the .kobo folder, or do I need to reset my KA1? I may reset my KA1 first to see if that makes a difference.

10-07-2019, 10:53 AM	#3
PeterT Grand Sorcerer Posts: 12,168 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	One thing worth trying; if you have an older USB hub (preferably 2.0) plug it into the Mac and then connect the Kobo to the hub. Over the years we've often seen people with issues connecting Kobos to USB 3 ports.

10-09-2019, 09:58 AM	#5
deleted2 Member Retired Posts: 521 Karma: 500152 Join Date: Feb 2014 Location: - Device: N/A	Probably won't help, but you never know... Have you tried pluging it with another USB cable?

10-22-2019, 04:26 PM	#10
Maxine2 Junior Member Posts: 4 Karma: 10 Join Date: Nov 2015 Location: London, U.K. Device: Kobo Aura H20 Edition 2	Well, I am having the exact same issue with my kobo Aura h20 edition 2. I really hope I don't have to wait till the next update for the problem to correct. I am hating this. I am never going to wi-fi update again!