Gen3 Cybook Gen3 lost firmware

Rlegrand · 09-06-2010, 10:43 AM

Hi, everybody,

Recently, for an error of mine I formated my Cybook Gen3 and it lost its firmware.

Now, when I try to boot it again, just a squared pattern screen appears. I asked Bookeen how to fix it and they said just that: "Format it and install the firmware", which I did lots of times with their last firmware (1.6 w/ Mobipocket DRM, as 2.1 w/ Adobe DRM always crashed even when the device was working good). It does start the installation and goes on, but by the end the squared pattern screen comes back and it crashes there, so I have to push the reset button.

The only thing that still works well is it shows up via USB interface at Windows Explorer.

Wrote again to Bookeen and no response (As I've seen here, that's commonplace). Anybody have a solution?

EowynCarter · 09-06-2010, 10:54 AM

Run a check on both you ds card and and cybook memory. Format them both. And try again. Try with an other sd card if you can.

If that still won't work, mail bookeen again.

JanG · 09-06-2010, 11:34 PM

I found that contacting Bookeen through their Facebook page works better than emailing them direct. If you write your problem on their wall, it's there for all to see, and they answer pretty quickly.

--JanG.

GeoffC · 09-07-2010, 04:52 AM

rlegrand

Welcome to mobileread; have you solved your little problem, yet?

EowynCarter · 09-07-2010, 05:17 AM

Quote:

Originally Posted by JanG

I found that contacting Bookeen through their Facebook page works better than emailing them direct. If you write your problem on their wall, it's there for all to see, and they answer pretty quickly.

--JanG.

They answer quickly to mails too

Manichean · 09-07-2010, 08:52 AM

There used to be a formatting version of the firmware, and I read somewhere that the old 796 build is still floating around as a formatting version. You might try to get a hold of that, install, and then re-update.

Godzil · 09-07-2010, 10:05 AM

If you have the checkboard, you need to ask them for the system folder by insisting that you have a 200Mhz model. They need a special file that is no longuer present on 400Mhz models.

09-06-2010, 10:43 AM	#1
Rlegrand Junior Member Posts: 2 Karma: 10 Join Date: Oct 2009 Device: CybookGen3	Cybook Gen3 lost firmware Hi, everybody, Recently, for an error of mine I formated my Cybook Gen3 and it lost its firmware. Now, when I try to boot it again, just a squared pattern screen appears. I asked Bookeen how to fix it and they said just that: "Format it and install the firmware", which I did lots of times with their last firmware (1.6 w/ Mobipocket DRM, as 2.1 w/ Adobe DRM always crashed even when the device was working good). It does start the installation and goes on, but by the end the squared pattern screen comes back and it crashes there, so I have to push the reset button. The only thing that still works well is it shows up via USB interface at Windows Explorer. Wrote again to Bookeen and no response (As I've seen here, that's commonplace). Anybody have a solution?

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09-06-2010, 10:54 AM	#2
EowynCarter Wizard Posts: 4,332 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Run a check on both you ds card and and cybook memory. Format them both. And try again. Try with an other sd card if you can. If that still won't work, mail bookeen again.

09-06-2010, 11:34 PM	#3
JanG Groupie Posts: 156 Karma: 6266 Join Date: Apr 2009 Device: Laptop; Kobo Clara	I found that contacting Bookeen through their Facebook page works better than emailing them direct. If you write your problem on their wall, it's there for all to see, and they answer pretty quickly. --JanG.

09-07-2010, 04:52 AM	#4
GeoffC Chocolate Grasshopper ... Posts: 27,600 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	rlegrand Welcome to mobileread; have you solved your little problem, yet?

09-07-2010, 08:52 AM	#6
Manichean Wizard Posts: 3,130 Karma: 91256 Join Date: Feb 2008 Location: Germany Device: Cybook Gen3	There used to be a formatting version of the firmware, and I read somewhere that the old 796 build is still floating around as a formatting version. You might try to get a hold of that, install, and then re-update.

09-07-2010, 10:05 AM	#7
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	If you have the checkboard, you need to ask them for the system folder by insisting that you have a 200Mhz model. They need a special file that is no longuer present on 400Mhz models.

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