02-19-2014, 07:46 AM | #16 | |
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02-19-2014, 07:48 AM | #17 |
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02-19-2014, 07:49 AM | #18 | |
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02-19-2014, 07:51 AM | #19 | |
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02-19-2014, 07:53 AM | #20 | |
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The kobo sees the pc (on all machines) but doesn't send the machine a venderid/deviceid so it shows as unrecognized in USBDeview. |
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02-19-2014, 07:58 AM | #21 | |
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A week of back and forth and their latest response is that they need my software version, firmware version and purchase date (which is what they asked me day 1). The fact that it would take that long to get a resolution is a bit annoying but to just feel like I am going in circles after that period of time is ridicules and is not acceptable. |
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02-19-2014, 08:10 AM | #22 |
Grand Sorcerer
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Try using twitter to escalate this problem. Include your ticket information with the tweet.
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02-19-2014, 08:13 AM | #23 | |
Grand Sorcerer
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At this point, I'd probably open it up, put an image on another SD card and see if that worked. I'd probably also enable telnet on the current card to see if I could see what was going on with that. But, if it is still under warranty, you should be asking for a replacement. |
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02-19-2014, 10:51 AM | #24 | |
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Just downgraded the firmware but that didn't help. Posted in the glo image thread asking someone to send me an image. So if that comes through then I will probably dd the image and see if that fixes it. At this point though the Paperwhite is in the mail and is supposed to arrive today so I am not too concerned. |
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02-19-2014, 10:52 AM | #25 |
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02-19-2014, 12:05 PM | #26 |
GranPohbah-Fezzes r cool!
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I'd definitely use the live chat if you're going to follow this up with Kobo, many posts have complained about a lack of responses or canned responses from the email route. They may have an automated email response setup that is not as bright as it's creators envisioned.
No offense intended, but I'm almost beginning to wonder if there was a physical event that occurred that might have stressed the USB connector in the reader and maybe lifted a connection from the board, like it fell off something with the charging cable plugged in, cable got snagged, etc. It's happened to others. Not accusing, just wondering if it's somehow physical. I wonder if the data lines are used to detect a computer is connected, or if they just sense incoming power through the charging mechanism's a/d converter, or what. In other words is it even possible to have a bad data line connection, but the Kobo could still detect it's "connected" to a computer based on incoming power? |
02-19-2014, 02:57 PM | #27 | |
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02-20-2014, 01:01 AM | #28 | |
not "it"
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but, knowing it's a series of questions that takes a few days of back and forth, once they have the info, they usually can either offer the fix or replace it quick. you have to remember ... the average person they deal with isn't all that tech savvy, and they can't be certain who is and who just pretends to be or who really isn't. after they said mine needed replacing, i had a new (and better) one in hand less than a week, and I was several thousands of miles from Ontario where it was dispatched by international priority mail. just hang in there with the slowness of the rounds of questions and attaching pictures to email replies ... |
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02-21-2014, 07:58 AM | #29 | |
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My Kindle PW2 arrived yesterday and I am going to salvage the microsd card out of the kobo glo and throw it out. |
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02-21-2014, 08:11 AM | #30 |
Wizard
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