Weird Hang Issue

PeterT · 04-30-2010, 11:12 PM

I came back from some chores this evening, and fond the the Kobo that I had left plugged into my PC seemed to be dead. The screen displayed the Connected to your PC message, but it did not appear as a drive on the PC.

Nothing I could do would get the unit to reset; there was not even any light showing in the top right corner.

I tried the reset button and still had no luck.

Called customer support (around 8 pm eastern) and eventually spoke to a CSR. He agreeded that there was nothing else I could do, and arranged for me to go to a Chapters store tomorrow to exchange it.

Being cussed, I kepy trying, and finally got to the point where the unit started to flash on and off, and finally I could see it appear as a drive in Windows.

Finally it seems alright.

Not sure whether to exchange it or not.. Comments ?

mfpreach · 04-30-2010, 11:42 PM

You have a year to decide whether to exchange it.
Use it more and see if the issue reoccurs.

Snapply · 05-01-2010, 01:12 AM

X-change it like a you would with hormone replacement therapy

PeterT · 05-01-2010, 01:52 AM

Yah... I experienced a second hang in exactly the same manner. Replacement here I come. All packed up now

PeterT · 05-01-2010, 01:35 PM

I did the exchange; now to watch and see what happens. A VERY VERY painless process at the Kennedy Commons Chapters.

What was interesting was a comment from one of the staff who had bought one himself this morning that there was already a firmware update.. I did not have the sense to ask him though, how to obtain it.

RedRoverJ · 05-02-2010, 03:06 PM

I read somewhere on here that the Kobo desktop software will automatically check for and download firmware updates.

JCKobo · 05-02-2010, 07:51 PM

Quote:

Originally Posted by RedRoverJ

I read somewhere on here that the Kobo desktop software will automatically check for and download firmware updates.

That's right - the desktop software will automatically download firmware updates as they become available

04-30-2010, 11:12 PM	#1
PeterT Grand Sorcerer Posts: 12,165 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Weird Hang Issue I came back from some chores this evening, and fond the the Kobo that I had left plugged into my PC seemed to be dead. The screen displayed the Connected to your PC message, but it did not appear as a drive on the PC. Nothing I could do would get the unit to reset; there was not even any light showing in the top right corner. I tried the reset button and still had no luck. Called customer support (around 8 pm eastern) and eventually spoke to a CSR. He agreeded that there was nothing else I could do, and arranged for me to go to a Chapters store tomorrow to exchange it. Being cussed, I kepy trying, and finally got to the point where the unit started to flash on and off, and finally I could see it appear as a drive in Windows. Finally it seems alright. Not sure whether to exchange it or not.. Comments ?

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04-30-2010, 11:42 PM	#2
mfpreach Enthusiast Posts: 30 Karma: 10 Join Date: Jan 2010 Device: prs-300	You have a year to decide whether to exchange it. Use it more and see if the issue reoccurs.

05-01-2010, 01:12 AM	#3
Snapply Connoisseur Posts: 55 Karma: 34 Join Date: Apr 2010 Device: Amazozn Kindlezz	X-change it like a you would with hormone replacement therapy

05-01-2010, 01:52 AM	#4
PeterT Grand Sorcerer Posts: 12,165 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Yah... I experienced a second hang in exactly the same manner. Replacement here I come. All packed up now

05-01-2010, 01:35 PM	#5
PeterT Grand Sorcerer Posts: 12,165 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	I did the exchange; now to watch and see what happens. A VERY VERY painless process at the Kennedy Commons Chapters. What was interesting was a comment from one of the staff who had bought one himself this morning that there was already a firmware update.. I did not have the sense to ask him though, how to obtain it.

05-02-2010, 03:06 PM	#6
RedRoverJ Zealot Posts: 125 Karma: 314 Join Date: Apr 2010 Location: Canada, Eh! Device: Kobo	I read somewhere on here that the Kobo desktop software will automatically check for and download firmware updates.

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