10-31-2018, 05:58 AM | #1 |
Wizard!
Posts: 250
Karma: 548228
Join Date: Nov 2011
Location: UK
Device: Paperwhite, Voyage + Oasis2
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Update 5.10.1.1 cleared all my books
Hi there,
My Oasis 2 updated to Firmware update 5.10.1.1 automatically overnight. When I turned it on this morning i had a note to say that the home screen experience has changed with an option to find out more, that's what alerted me to the update. However, all my downloaded content has been wiped. All of it, including any Collections i has marked as 'starred' to see them on the Downloaded pages. Has this happened to anyone else? It's not s huge deal since all the documents are in the cloud and I can download them again, but it is a pain to do. I've not heard of this happening to anyone else. R |
10-31-2018, 08:27 AM | #2 |
Wizard
Posts: 4,742
Karma: 246906703
Join Date: Dec 2011
Location: USA
Device: Oasis 3, Oasis 2, PW3, PW1, KT
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Worked fine twice for me without losing any books. One Oasis 2 had the new homescreen turned on long enough for me to find how to disable it again. The other I never allowed to turn new home screen on. Both were updated manually.
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10-31-2018, 10:13 AM | #3 |
Wizard!
Posts: 250
Karma: 548228
Join Date: Nov 2011
Location: UK
Device: Paperwhite, Voyage + Oasis2
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All previous ones have worked fine for me too, whether I've applied manually or waited for an OTA
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10-31-2018, 10:42 AM | #4 |
Loving life
Posts: 1,412
Karma: 7991496
Join Date: Mar 2009
Location: Hot Springs Village, Arkansas
Device: PaperWhite 5,iPhone 13, IPad, MacBook Air
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I have always just downloaded the new updates and did the updates manually. I have not seen an issue where any of my books are no longer on my kindle
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10-31-2018, 11:23 AM | #5 |
Wizard
Posts: 4,742
Karma: 246906703
Join Date: Dec 2011
Location: USA
Device: Oasis 3, Oasis 2, PW3, PW1, KT
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10-31-2018, 04:16 PM | #6 |
eReader Wrangler
Posts: 7,441
Karma: 48453105
Join Date: Mar 2013
Location: Boise, ID
Device: PB HD3, GL3, Tolino Vision 4, Voyage, Clara HD
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I've never heard of it either. It sounds like some kind of corruption or bug in the update process. It might be worth getting in touch with Kindle support and letting them know it happened. They might have seen it before and your specific experience could help them to trace out the reason (or bug).
Are you able to successfully reload everything, including collections? |
10-31-2018, 04:18 PM | #7 |
eReader Wrangler
Posts: 7,441
Karma: 48453105
Join Date: Mar 2013
Location: Boise, ID
Device: PB HD3, GL3, Tolino Vision 4, Voyage, Clara HD
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I've never really understood the point of posting the "it worked for me" messages. How does that change the fact that it didn't work for someone else? It seems to imply that "it's their fault, they obviously did something wrong."
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10-31-2018, 05:51 PM | #8 | |
You kids get off my lawn!
Posts: 4,220
Karma: 73492664
Join Date: Aug 2007
Location: Columbus, Ohio
Device: Oasis 2 and Libra H2O and half a dozen older models I can't let go of
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Quote:
Also, if mostly the folks who post say "it didn't happen to me", it helps other users to decide whether it's likely to be safe if they install the update themselves. |
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10-31-2018, 09:00 PM | #9 |
eReader Wrangler
Posts: 7,441
Karma: 48453105
Join Date: Mar 2013
Location: Boise, ID
Device: PB HD3, GL3, Tolino Vision 4, Voyage, Clara HD
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Okay, I'm guessing I'm looking at it wrong. I'm pretty sure the original poster already knew that this wasn't a common occurrence, however.
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10-31-2018, 09:24 PM | #10 | |
Wizard
Posts: 1,221
Karma: 8381518
Join Date: Oct 2009
Location: Oaxaca, Mexico
Device: Paperwhite 4 X 2
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Quote:
I had a problem with only half my books in the cloud appearing on my Kindle when I asked to see all. It took three days and working with a specific person at Kindle to get the problem solved. It was at the server end and not a problem with my three Paperwhites. I'll add my name to the list since none of my three Paperwhites had a problem with that update. |
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10-31-2018, 09:42 PM | #11 |
Wizard
Posts: 4,742
Karma: 246906703
Join Date: Dec 2011
Location: USA
Device: Oasis 3, Oasis 2, PW3, PW1, KT
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There is a difference in how it updated. If the problem only happens with automatic updates, and nobody else let it auto update, that might still be an indicator to a common problem with the automatic update. But not necessary common here on MR if the majority always manually update.
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11-04-2018, 09:47 PM | #12 | |
Connoisseur
Posts: 89
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Join Date: Aug 2011
Location: Asia
Device: KK 3G, KT 3G, KPW, Odyssey HD, T1, 350, Glo, Mini, Aura HD, KPW2 3G
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Quote:
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11-05-2018, 03:25 PM | #13 |
Junior Member
Posts: 2
Karma: 10
Join Date: Nov 2018
Device: Kindle Paperwhite
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I've got a similar but slightly different problem following an automatic upgrade to 5.10.1.1 on a Paperwhite. My download books refund to open and the error message advised deleting them and re-downloading ("An error occurred. If you purchased this item from Amazon, delete the item and download it from the Cloud."). I did, it didn't help. I tried tried copying across a PDF via a USB link that won't open either. I've tried a hard-restart and a reset; neither worked. I've tried purchasing a new book and that queues for download, re-queues and re-downloads repeatedly. Yet to find a solution that will let me open anything. I appear to have a paperwhite brick.
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11-06-2018, 10:41 AM | #14 | |
Wizard
Posts: 3,032
Karma: 52740263
Join Date: Feb 2012
Location: New England
Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
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Quote:
Shari |
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11-06-2018, 10:58 AM | #15 | |
Wizard
Posts: 1,817
Karma: 23400001
Join Date: May 2012
Location: USA
Device: K1/K3/BasicK Voyage/Oasis1/Oasis3
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Quote:
I send feedback about this and also the issue with the books in the kindle store not showing any info other than the blurb on the Oasis. No reviews, no series info, no also boughts, etc. I send feedback from the device as they get a log that way. Settings, contact us, feedback. |
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