Hello from W.Australia. Please help me

Pennylee · 10-07-2011, 08:35 PM

Found it rather hard to choose the right area to ask for help, so hope this reaches
a kind helper.
My Amazon Kindle was a present from my son a few months ago,and has worked
well up to now. Suddenly it refused to work properly at all. Now after charging the battery, which it told me was flat, it has resumed its previous good work, but
has lost its wireless connection. So I can read but not get books from the store.
The complication is that my son is away travelling and I would have trouble pursuing him from place to place. I don't know where he purchased the item; I never learned its password (although I know its designated name) and I so far cannot find a local agent here to set me
(possibly) on the right path. Two computers in this house are responding perfectly well to wireless connection. Thanks in advance for advice. Penny

Laura81 · 10-07-2011, 09:32 PM

Hi Penny,

Maybe you could go to Dick Smith to get some help? They sell it so might be able to help if you haven't tried them.

Sorry I can't be of more help. Hopefully someone else can offer better advice!

kindlekitten · 10-07-2011, 09:59 PM

contact Kindle (NOT! Amazon) customer support! good luck and let us know how it turns out!

Pennylee · 10-07-2011, 11:00 PM

Thanks, ladies. Dick Smith's shop was courteous but unable to help. I'll seek help
a little more, or else wait patiently till I can get more details from son, I suppose.

I don't think there is a local agent in W.A.. worse luck Penny

AlexBell · 10-08-2011, 03:11 AM

I know this might be too obvious for words, but have you checked that wireless is turned on? It's possible that it might have turned itself off when it was running short of power.

To check just press the Menu button. If the top option says Turn Wireless On navigate up to that option and press the 5 way key.

sucah · 10-08-2011, 03:56 AM

If the wireless in on, try to restart the kindle. Mine also need to restart sometimes to reconnect the wifi.

Pennylee · 10-08-2011, 07:47 PM

Thanks, Alex and Sucah. Menu says "Turn Wireless Off". It shows me two possible wi fi
networks, both padlocked.

I have never learned how to restart the Kindle,* and the thought actually frightens me, so
perhaps I will be a little more patient (especially since I can read some books I still have.)

Appreciate the offers to help, anyway. Penny

*presuming this means something more than clicking to turn wireless on.

jimh12345 · 10-08-2011, 08:08 PM

Is either of those (padlocked) networks yours? You should be able to recognize the name.

The problem might be that the wireless access point (router or cable modem) in your home has stopped working or come unplugged.

Lazer · 10-08-2011, 08:43 PM

If one of those wireless networks is yours... your Kindle forgot the password when the battery dipped. You might have to log back on with it.

sucah · 10-08-2011, 10:50 PM

Hi Penny,
If you want to try restart the kindle, this how to do it: first press 'home', 'menu', press 'down' 5 times (go to settings) and press center of 5 way button. Now you are on 'Settings Page', press 'menu' once again, press 'down' 2 times (goto restart, make sure not to 'Reset to Factory Defaults') and press center of 5 way button. That's all, just wait until you home screen restore (no more than 3 minutes on mine).

HarryT · 10-09-2011, 09:07 AM

Quote:

Originally Posted by sucah

Hi Penny,
If you want to try restart the kindle, this how to do it: first press 'home', 'menu', press 'down' 5 times (go to settings) and press center of 5 way button. Now you are on 'Settings Page', press 'menu' once again, press 'down' 2 times (goto restart, make sure not to 'Reset to Factory Defaults') and press center of 5 way button. That's all, just wait until you home screen restore (no more than 3 minutes on mine).

A much easier way is to simply slide and hold the power switch for 15 seconds; the Kindle will automatically restart.

Pennylee · 10-09-2011, 11:04 AM

Thanks, folks.

10-07-2011, 08:35 PM	#1
Pennylee Junior Member Posts: 4 Karma: 10 Join Date: Oct 2011 Device: Amazon Kindle	Hello from W.Australia. Please help me Found it rather hard to choose the right area to ask for help, so hope this reaches a kind helper. My Amazon Kindle was a present from my son a few months ago,and has worked well up to now. Suddenly it refused to work properly at all. Now after charging the battery, which it told me was flat, it has resumed its previous good work, but has lost its wireless connection. So I can read but not get books from the store. The complication is that my son is away travelling and I would have trouble pursuing him from place to place. I don't know where he purchased the item; I never learned its password (although I know its designated name) and I so far cannot find a local agent here to set me (possibly) on the right path. Two computers in this house are responding perfectly well to wireless connection. Thanks in advance for advice. Penny

10-08-2011, 07:47 PM	#7
Pennylee Junior Member Posts: 4 Karma: 10 Join Date: Oct 2011 Device: Amazon Kindle	Thanks, Alex and Sucah. Menu says "Turn Wireless Off". It shows me two possible wi fi networks, both padlocked. I have never learned how to restart the Kindle,* and the thought actually frightens me, so perhaps I will be a little more patient (especially since I can read some books I still have.) Appreciate the offers to help, anyway. Penny presuming this means something more than clicking to turn wireless on. Last edited by Pennylee; 10-08-2011 at 07:51 PM. Reason: trying to clarify*

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10-07-2011, 09:32 PM	#2
Laura81 Addict Posts: 360 Karma: 407796 Join Date: Oct 2009 Location: Victoria, Australia Device: Paperwhite 5	Hi Penny, Maybe you could go to Dick Smith to get some help? They sell it so might be able to help if you haven't tried them. Sorry I can't be of more help. Hopefully someone else can offer better advice!

10-07-2011, 09:59 PM	#3
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	contact Kindle (NOT! Amazon) customer support! good luck and let us know how it turns out!

10-07-2011, 11:00 PM	#4
Pennylee Junior Member Posts: 4 Karma: 10 Join Date: Oct 2011 Device: Amazon Kindle	Thanks, ladies. Dick Smith's shop was courteous but unable to help. I'll seek help a little more, or else wait patiently till I can get more details from son, I suppose. I don't think there is a local agent in W.A.. worse luck Penny

10-08-2011, 03:11 AM	#5
AlexBell Wizard Posts: 3,413 Karma: 13369310 Join Date: May 2008 Location: Launceston, Tasmania Device: Sony PRS T3, Kobo Glo, Kindle Touch, iPad, Samsung SB 2 tablet	I know this might be too obvious for words, but have you checked that wireless is turned on? It's possible that it might have turned itself off when it was running short of power. To check just press the Menu button. If the top option says Turn Wireless On navigate up to that option and press the 5 way key.

10-08-2011, 03:56 AM	#6
sucah Connoisseur Posts: 89 Karma: 485235 Join Date: Aug 2011 Location: Asia Device: KK 3G, KT 3G, KPW, Odyssey HD, T1, 350, Glo, Mini, Aura HD, KPW2 3G	If the wireless in on, try to restart the kindle. Mine also need to restart sometimes to reconnect the wifi.

10-08-2011, 08:08 PM	#8
jimh12345 Connoisseur Posts: 71 Karma: 2012 Join Date: May 2011 Device: kindle	Is either of those (padlocked) networks yours? You should be able to recognize the name. The problem might be that the wireless access point (router or cable modem) in your home has stopped working or come unplugged.

10-08-2011, 08:43 PM	#9
Lazer Groupie Posts: 174 Karma: 1498858 Join Date: Aug 2010 Device: Kindle 3	If one of those wireless networks is yours... your Kindle forgot the password when the battery dipped. You might have to log back on with it.

10-08-2011, 10:50 PM	#10
sucah Connoisseur Posts: 89 Karma: 485235 Join Date: Aug 2011 Location: Asia Device: KK 3G, KT 3G, KPW, Odyssey HD, T1, 350, Glo, Mini, Aura HD, KPW2 3G	Hi Penny, If you want to try restart the kindle, this how to do it: first press 'home', 'menu', press 'down' 5 times (go to settings) and press center of 5 way button. Now you are on 'Settings Page', press 'menu' once again, press 'down' 2 times (goto restart, make sure not to 'Reset to Factory Defaults') and press center of 5 way button. That's all, just wait until you home screen restore (no more than 3 minutes on mine).

10-09-2011, 11:04 AM	#12
Pennylee Junior Member Posts: 4 Karma: 10 Join Date: Oct 2011 Device: Amazon Kindle	Thanks, folks.