Troubleshooting Help with Kindle Keyboard (Empty battery)

fabian5003 · 10-18-2013, 11:14 PM

My girlfriend has a Kindle Keyboard, it's been like a month since it got the Empty Battery warning. We tried to charge it, different USB cables, PC/Wall, and all it does is that the orange light comes on for like 7 seconds and then turns off. That's it. The warning is still on the screen, We even bought a battery replacement but we were disappointed when the same thing happened with the new one.

It's imposible to do a hard reset, it's like dead, it's not the USB Cable because I have another K3 and it charges just fine with the same cable.

So that's the only thing it does, the orange light comes on for seven seconds and then turns off. You reconnect it, and the same thing happens.

I appreciate any help you guys can give me.

HarryT · 10-19-2013, 07:16 AM

Leave it connected to the wall charger overnight.

jgilkey513 · 10-19-2013, 10:44 AM

I'm having the same issue. I left it on the charger overnight and nothing. Tried all of the reset options too and nothing ever happens. Was thinking bout ordering a battery but may just scrap it. Any other ideas?

jgilkey513 · 10-19-2013, 11:09 AM

Ok after reading a little more, I tried switching out the usb cable AND ac plug base to another mini usb ac base and cord I use for my android phone. Like magic, the flashing orange light became solid and 20 minutes later my Kindle was back to its normal self. Simply switching the cord did not do the trick. In fact the cord still works on my phone, so I'm guessing the charging base was the culprit. And yes I was using the stock ac charger. I Hope this helps you too.

HarryT · 10-19-2013, 11:12 AM

If your battery is REALLY flat, it may need to be connected to the wall charger for several hours before showing any signs of life at all; that was the reason for my recommendation to leave it connected overnight.

fabian5003 · 10-19-2013, 12:51 PM

Thanks, I'll try to leave it overnight and I'll let you know how it goes.

fabian5003 · 10-20-2013, 11:03 AM

I left it plugged to wall for about 14 hours and nothing

Funny thing is, if I remove and place back the battery, the green light goes on for 10 seconds, so it's trying to reboot but something's getting in the way.

HarryT · 10-20-2013, 11:04 AM

Sounds like a dead battery. You can buy replacement K3 batteries pretty cheaply - might be worth doing.

GoSharks · 10-20-2013, 11:12 AM

When the time came to replace my K2i's battery I had a very similar experience...including the brief green light when the battery was removed and replaced. I suspect your battery is dead. It was very easy to get a new battery. If I can remember where I ordered mine from I'll post a link for you.

Here's a link...they were quick and good customer service.

fabian5003 · 10-20-2013, 11:26 AM

Quote:

Originally Posted by jgilkey513

Ok after reading a little more, I tried switching out the usb cable AND ac plug base to another mini usb ac base and cord I use for my android phone. Like magic, the flashing orange light became solid and 20 minutes later my Kindle was back to its normal self. Simply switching the cord did not do the trick. In fact the cord still works on my phone, so I'm guessing the charging base was the culprit. And yes I was using the stock ac charger. I Hope this helps you too.

I only have one AC base, but that one works perfectly fine with an old Kindle I have. So I think this is not my case, thanks for your help, though.

fabian5003 · 10-21-2013, 09:53 AM

Quote:

Originally Posted by GoSharks

When the time came to replace my K2i's battery I had a very similar experience...including the brief green light when the battery was removed and replaced. I suspect your battery is dead. It was very easy to get a new battery. If I can remember where I ordered mine from I'll post a link for you.

Here's a link...they were quick and good customer service.

I got the battery from them as well. I placed it on the Kindle, and it behaved the same way like the old battery. It won't turn on, the green light will go on for about 7 secs, then out. The screen still stuck in "Empty Battery". I placed it then in another Kindle and the battery is working OK.

I think I'm giving up, it looks like it's some hardware issue. Her Kindle has, of course, no longer a warranty. So I guess if it's indeed a hardware issue there's nothing else to do.

ixtab · 10-21-2013, 10:01 AM

If you are sure that the battery is working OK, and is fully charged, give Kubrick a try. No guarantees that it will work, but it seems like you don't have much to lose anyway

fabian5003 · 10-21-2013, 11:58 AM

Quote:

Originally Posted by ixtab

If you are sure that the battery is working OK, and is fully charged, give Kubrick a try. No guarantees that it will work, but it seems like you don't have much to lose anyway

I will, thank you!

fabian5003 · 10-21-2013, 10:37 PM

Quote:

Originally Posted by ixtab

If you are sure that the battery is working OK, and is fully charged, give Kubrick a try. No guarantees that it will work, but it seems like you don't have much to lose anyway

It stays for good in the "Waiting device..." screen. I tried twice and followed all the steps.

10-18-2013, 11:14 PM	#1
fabian5003 Member Posts: 15 Karma: 8016 Join Date: Dec 2011 Device: Kindle Keyboard 3G + Wi-Fi	Help with Kindle Keyboard (Empty battery) My girlfriend has a Kindle Keyboard, it's been like a month since it got the Empty Battery warning. We tried to charge it, different USB cables, PC/Wall, and all it does is that the orange light comes on for like 7 seconds and then turns off. That's it. The warning is still on the screen, We even bought a battery replacement but we were disappointed when the same thing happened with the new one. It's imposible to do a hard reset, it's like dead, it's not the USB Cable because I have another K3 and it charges just fine with the same cable. So that's the only thing it does, the orange light comes on for seven seconds and then turns off. You reconnect it, and the same thing happens. I appreciate any help you guys can give me. Last edited by fabian5003; 10-18-2013 at 11:19 PM.

10-19-2013, 11:09 AM	#4
jgilkey513 Junior Member Posts: 2 Karma: 10 Join Date: Oct 2013 Device: Kindle Keyboard	Ok after reading a little more, I tried switching out the usb cable AND ac plug base to another mini usb ac base and cord I use for my android phone. Like magic, the flashing orange light became solid and 20 minutes later my Kindle was back to its normal self. Simply switching the cord did not do the trick. In fact the cord still works on my phone, so I'm guessing the charging base was the culprit. And yes I was using the stock ac charger. I Hope this helps you too. Last edited by jgilkey513; 10-19-2013 at 11:14 AM. Reason: Addl info

10-20-2013, 11:03 AM	#7
fabian5003 Member Posts: 15 Karma: 8016 Join Date: Dec 2011 Device: Kindle Keyboard 3G + Wi-Fi	I left it plugged to wall for about 14 hours and nothing Funny thing is, if I remove and place back the battery, the green light goes on for 10 seconds, so it's trying to reboot but something's getting in the way. Last edited by fabian5003; 10-21-2013 at 01:34 PM.

10-20-2013, 11:12 AM	#9
GoSharks SQUIRREL!! Posts: 1,636 Karma: 8400000 Join Date: Nov 2010 Location: California Device: K-Fire, PW2, PW3	When the time came to replace my K2i's battery I had a very similar experience...including the brief green light when the battery was removed and replaced. I suspect your battery is dead. It was very easy to get a new battery. If I can remember where I ordered mine from I'll post a link for you. Here's a link...they were quick and good customer service. Last edited by GoSharks; 10-20-2013 at 11:16 AM. Reason: added link

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10-19-2013, 07:16 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Leave it connected to the wall charger overnight.

10-19-2013, 10:44 AM	#3
jgilkey513 Junior Member Posts: 2 Karma: 10 Join Date: Oct 2013 Device: Kindle Keyboard	I'm having the same issue. I left it on the charger overnight and nothing. Tried all of the reset options too and nothing ever happens. Was thinking bout ordering a battery but may just scrap it. Any other ideas?

10-19-2013, 11:12 AM	#5
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	If your battery is REALLY flat, it may need to be connected to the wall charger for several hours before showing any signs of life at all; that was the reason for my recommendation to leave it connected overnight.

10-19-2013, 12:51 PM	#6
fabian5003 Member Posts: 15 Karma: 8016 Join Date: Dec 2011 Device: Kindle Keyboard 3G + Wi-Fi	Thanks, I'll try to leave it overnight and I'll let you know how it goes.

10-20-2013, 11:04 AM	#8
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Sounds like a dead battery. You can buy replacement K3 batteries pretty cheaply - might be worth doing.

10-21-2013, 10:01 AM	#12
ixtab (offline) Posts: 2,907 Karma: 6736092 Join Date: Dec 2011 Device: K3, K4, K5, KPW, KPW2	If you are sure that the battery is working OK, and is fully charged, give Kubrick a try. No guarantees that it will work, but it seems like you don't have much to lose anyway

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