06-14-2011, 12:17 PM | #1 | |
monkey on the fringe
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Audible - a Tale of Rejection
A week ago today, I attempted to sign up for the KSO Audible promo: 6 months of Audible for only $6. After hitting the Get Started button from the link, I was greeted with this message:
Quote:
Two days later (Thu), still getting rejected. So I call back and get the same results. Two more days pass (Sat) and still no luck. On the phone again and told a team is working on it. Call back Tue if not signed up by then. For the second time, I was given a free audiobook for the inconvenience. Well, today is Tue and I'm still getting rejected. Time for my 4th phone call, which yields the same results as my last one. Only this time, someone from the team working on my problem would be calling me tomorrow (Wed). What is so difficult about this that it takes over a week to resolve? I get the feeling that Audible (an Amazon company) doesn't want me for a customer. So much for Amazon's vaunted customer service. |
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06-14-2011, 12:22 PM | #2 |
Grand Sorcerer
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I don't know... one more call and a third free audiobook and you may have gotten the entire value of the original offer anyway.
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06-14-2011, 12:30 PM | #3 |
monkey on the fringe
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06-14-2011, 03:08 PM | #4 |
Spork Connoisseur
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06-14-2011, 05:36 PM | #5 |
Groupie
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That's pretty annoying, though. Nice to get the free stuff, but sounds like a PITA.
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06-15-2011, 12:58 PM | #6 |
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I don't know, so far you've gotten some free audiobooks and it sounds like they are trying to fix the problem so you can get the offer. If they didn't want you, I don't think they'd still be working on it. I hope they get it fixed for you.
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06-15-2011, 09:56 PM | #7 |
monkey on the fringe
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Update:
Audible called while I was gone needing my KSO's serial number. I call back and the person needing that info is already gone for the day (which I fully expected); so I gave the CS rep the number and he added it to my file. I also find out that I'm not the only one with this problem. My big question is: if they knew this was a problem, why did they wait over a week to ask for my serial number? Stay tuned... |
06-20-2011, 04:13 PM | #8 |
monkey on the fringe
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Update:
Still not resolved and the CS rep was unable to contact the person assigned to my case. I was basically told that they're still working on it. In the meantime, I was given another free audiobook. I also told her that my free trial ends tomorrow and that I don't want to be charged, so she extended the trial period one month. |
06-20-2011, 04:58 PM | #9 |
Wizard
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Really, at this rate your best option is for them to take a year or so to figure it out.
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06-20-2011, 07:32 PM | #10 |
Guru
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06-20-2011, 11:24 PM | #11 |
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If you cancel the current subscription (use up your codes, first), you should get the $6 offer to go right thru. I know it says it will convert, but it's a lie - you have to cancel an existing subscription before the $6 trial will work.
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06-21-2011, 12:14 AM | #12 |
monkey on the fringe
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Thanks for the tip. I actually considered doing just that this morning and called to do so; but after getting another free book and being told that I'd be contacted soon, I decided to wait and see what happens. Besides, I have until Friday before the offer expires. I was told on previous calls that since I already initiated the offer, I'd still be eligible after it expires. Not sure I trust that info; so if nothing shakes by Friday, I'll give it a shot.
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06-21-2011, 01:20 AM | #13 |
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I was actually able to convert my existing account with no problem at all - except that I'm now getting emails based on the old account showing offers that I'm not entitled to since my account is a promotional one. I won't complain too loudly though, because when I emailed to ask them about it, they gave me a $10 credit for my trouble. Even when they can't seem to make things work, you can't get mad at their CS when they keep giving you free stuff!
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06-21-2011, 10:36 AM | #14 | |
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Quote:
I have the two-account issue with Netflix, though; an old account that I sometimes forget and sign into, which wants me to give them a valid credit card (it's so old, the one on file expired in '03) before continuing. Would not be an issue, but I accidentally signed in with it on my PS3 -- required finding the secret sign-in handshake to clear my netflix info on the PS3, so I could sign in with the correct account (Google to the rescue, once again). |
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06-21-2011, 12:13 PM | #15 | |
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