books won't download to voyage

mblevitt · 12-13-2018, 11:14 AM

I have a Voyage.* I purchased a couple of books yesterday and they started to download to my Voyage.* Each was grayed out and indicated it was "queued" like normal. However, it would then say "error" and the book would disappear.* I also am not able to download any of my books from the cloud. This also happened with articles I tried to save from the web with send to kindle.* I was able to receive a kindle digest last night from instapaper, but nothing else, so my wifi is working.* I tried restarting and deregistering, and my software is up to date. So far tech support has not been able to help me.* Any thoughts?* I would prefer to not restore to factory settings as I have a large number of articles and digests saved.* Thanks.

jhowell · 12-13-2018, 11:41 AM

Perhaps your device is low on storage. If you are running relatively recent firmware you can check by going to Settings -> Device Options -> Advanced Options -> Storage Management. The amount of free storage will be shown at the top of the screen.

mblevitt · 12-13-2018, 11:43 AM

Thanks. I have 1.71 GB of 3.04 available.

jhowell · 12-13-2018, 11:50 AM

Quote:

Originally Posted by mblevitt

Thanks. I have 1.71 GB of 3.04 available.

Sorry, I don't have any other ideas.

HLS · 12-14-2018, 04:48 PM

I have similar issue with my Oasis and Paperwhite. It will show downloading on home screen but not show in library under ALL or DOWNLOADED I had 200 books get removed from my oasis out of the blue and I had to re download them.

BookCat · 12-15-2018, 09:24 PM

mblevitt: What happens if you sideload your books? Go to Content and Devices in your Kindle account, click the square with the little dots at the left of a book title, choose 'Transfer via usb'. Download to your computer then transfer via usb to your document folder.

If this works, there's something wrong with the wireless transfer.

j.p.s · 12-15-2018, 11:25 PM

Amazon has been having a lot of "server" problems lately.

Trying BookCat's suggestion of USB transfer is probably worth trying.

Also trying free samples of popular books might help tell whether the problem is with particular books, at least others can try those books to see if they work.

gwynevans · 12-16-2018, 03:25 PM

Also, don't forget the IT support person's favourite phrase - "Have you tried turning it off and on again?"

janrey · 12-17-2018, 04:40 PM

Quote:

Originally Posted by mblevitt

I have a Voyage.* I purchased a couple of books yesterday and they started to download to my Voyage.* Each was grayed out and indicated it was "queued" like normal. However, it would then say "error" and the book would disappear.* I also am not able to download any of my books from the cloud. This also happened with articles I tried to save from the web with send to kindle.* I was able to receive a kindle digest last night from instapaper, but nothing else, so my wifi is working.* I tried restarting and deregistering, and my software is up to date. So far tech support has not been able to help me.* Any thoughts?* I would prefer to not restore to factory settings as I have a large number of articles and digests saved.* Thanks.

First try and reboot your wifi router. Pull the plug and wait 10-15 seconds and put the plug back in and wait for everything to start up again. Connect to the wifi and try downloading. If this doesn't work, then try and connect to another wifi at either a friends, the library, mcd's wherever and see if you can download.

12-13-2018, 11:14 AM	#1
mblevitt Junior Member Posts: 2 Karma: 10 Join Date: Dec 2018 Device: kindle voyage	books won't download to voyage I have a Voyage.* I purchased a couple of books yesterday and they started to download to my Voyage.* Each was grayed out and indicated it was "queued" like normal. However, it would then say "error" and the book would disappear.* I also am not able to download any of my books from the cloud. This also happened with articles I tried to save from the web with send to kindle.* I was able to receive a kindle digest last night from instapaper, but nothing else, so my wifi is working.* I tried restarting and deregistering, and my software is up to date. So far tech support has not been able to help me.* Any thoughts?* I would prefer to not restore to factory settings as I have a large number of articles and digests saved.* Thanks. Last edited by mblevitt; 12-13-2018 at 11:42 AM.

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12-13-2018, 11:41 AM	#2
jhowell Grand Sorcerer Posts: 6,496 Karma: 84420419 Join Date: Nov 2011 Location: Tampa Bay, Florida Device: Kindles	Perhaps your device is low on storage. If you are running relatively recent firmware you can check by going to Settings -> Device Options -> Advanced Options -> Storage Management. The amount of free storage will be shown at the top of the screen.

12-13-2018, 11:43 AM	#3
mblevitt Junior Member Posts: 2 Karma: 10 Join Date: Dec 2018 Device: kindle voyage	Thanks. I have 1.71 GB of 3.04 available.

12-14-2018, 04:48 PM	#5
HLS Wizard Posts: 2,027 Karma: 15107670 Join Date: May 2017 Device: Sage, Scribe, Boox Note 2 Plus, iPad Pros and Samsungs S6,S7,S8	I have similar issue with my Oasis and Paperwhite. It will show downloading on home screen but not show in library under ALL or DOWNLOADED I had 200 books get removed from my oasis out of the blue and I had to re download them.

12-15-2018, 09:24 PM	#6
BookCat C L J Posts: 2,912 Karma: 21115458 Join Date: Dec 2008 Location: Birmingham UK Device: Sony e-reader 505, Kindle PW2, Kindle PW3, Kobo Libra2	mblevitt: What happens if you sideload your books? Go to Content and Devices in your Kindle account, click the square with the little dots at the left of a book title, choose 'Transfer via usb'. Download to your computer then transfer via usb to your document folder. If this works, there's something wrong with the wireless transfer.

12-15-2018, 11:25 PM	#7
j.p.s Grand Sorcerer Posts: 5,275 Karma: 98804578 Join Date: Apr 2011 Device: pb360	Amazon has been having a lot of "server" problems lately. Trying BookCat's suggestion of USB transfer is probably worth trying. Also trying free samples of popular books might help tell whether the problem is with particular books, at least others can try those books to see if they work.

12-16-2018, 03:25 PM	#8
gwynevans Wizzard Posts: 1,402 Karma: 2000000 Join Date: Nov 2007 Location: UK Device: iPad 2, iPhone 6s, Kindle Voyage & Kindle PaperWhite	Also, don't forget the IT support person's favourite phrase - "Have you tried turning it off and on again?"