03-19-2010, 10:41 AM | #1 |
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Internal memory problem with Pocket Pro
Hello:
This is my first time posting on this Forum, it's been a great resource since I got my PP (a month ago). There is an issue that I've been going back and forth with email tech support without much success, I thought I'd see if anyone here had any ideas. First, I'm on a Mac so I know I'm in the minority here but maybe there are others. Things were fine until I upgraded the firmware to the latest posted in March. After that when I plugged in the PP to the USB port, the Mac didn't recognize the device and asked me if I wanted to format it. I did, and since then I can't see anything loaded in the internal memory. I formatted it as FAT (I assume 32) and even gave it a master boot block (suggestion from another thread). The weird thing is, I can see the PP on the desktop. Calibre recognizes the PP and I can load books on to the internal memory, I see the books in the PP folder on my desktop, but after I disconnect the PP, there is nothing in the internal memory (just the recent files folder). I downloaded Adobe Digital Editions, installed it and it will not recognize the PP. All this is done without an SD card (My SD card works fine and I can load/read without problems). During the troubleshooting process, I reformatted the PP several times (even tried it in Windows xp) and reverted back to the December firmware, all without success. Thanks for listening to my sob story, Thoughts anyone? |
03-19-2010, 11:15 AM | #2 |
What Title ?
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The internal memory should be formatted FAT16, but the SD card can be either FAT16 or FAT32. You should do a full format instead of a fast format, especially if you are formatting due to a file system error caused by unplugging the USB cable before dismounting the device. Any real formatting tool should automatically give you the correct MBR for the format that it is installing.
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03-19-2010, 11:25 AM | #3 | |
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Internal memory problem with Pocket Pro
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03-19-2010, 11:49 AM | #4 | |
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Quote:
Rats. |
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03-19-2010, 12:16 PM | #5 |
What Title ?
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This may sound like a dumb question, but are you sure that you do not have an SD card in the Sd slot and are actually seeing the SD file system? I am only mentioning that because I have actually been surprised that way once or twice. It usually happens to me right after a firmware update when the firmware install SD card is still in the SD slot.
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03-19-2010, 12:35 PM | #6 | |
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Quote:
Chris. |
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03-19-2010, 01:02 PM | #7 | |
Well trained by Cats
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Quote:
Recently Read is created by the PEz, whisch implies there is some sort of file system. Is there a "Restore PC" folder? Lastly, can your PEz see books on the SD card when inserted? |
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03-19-2010, 01:19 PM | #8 | |
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Quote:
the PP does see all books on the SD card (have a large library and everything works fine) just have the issue with the internal memory. Thanks for the try. |
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03-19-2010, 01:39 PM | #9 |
What Title ?
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I do not use a Mac, but I have read that the Mac has a disk utility that can "unmount" or "dismount" the disk that is much safer to use than "eject". Apparently, on the Mac, "eject" is only for media that is actually ejectable. On my PC, I prefer to just turn disk caching off for removeable media, so that there is little chance of removing the media just as a write to it is occuring.
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03-19-2010, 02:01 PM | #10 | |
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Quote:
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03-19-2010, 02:09 PM | #11 | |
What Title ?
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Quote:
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03-19-2010, 02:12 PM | #12 | |
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Quote:
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03-19-2010, 02:41 PM | #13 | |
Astak Director, Bus. Devl
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Someone is listening
Quote:
I am listening also. I work for Astak. I generally monitor at first and step in when needed. I like your honesty and I appreciate that you did know there might be a problem. Do not hesitate to call (tollfree) to 1-866-368-8788 and let our tech support try to help. You can also email to: support@astak.com. IF you do not hear back fairly promptly just drop a post and let me know. Thank you and welcome to our group! |
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03-19-2010, 02:48 PM | #14 | |
Well trained by Cats
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Quote:
Sounds like a wild automount. Is there a disk utility that you set Mount properties like in Linux( tweaks /etc/fstab) ? You do not want the auto-remount. |
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03-19-2010, 03:07 PM | #15 | |
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Quote:
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Tags |
format, mac |
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