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Old 10-10-2013, 05:48 AM   #1
startreksteve
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Amazon blocking Calibre converted Mobi and other formats
Hu guys,
I've been a very happy Calibre user since I got my Kindle 3 and have sent many Calibre converted books to it via email. I've noticed however in the last two months or so, Im getting an error msg email from Amazon when trying to send books that its in an incompatible format for the Kindle 3. Its not! Its Mobi. I've tried every format that they advise, and the only one they accepted was .doc format. Strangely if I re-send a mobi from six months or so ago that was definitely received on the Kindle, it gets through, it seems to me Amazon are blocking mobi books converted by a recent version of Calibre, they are even blocking raw text!!!!
Anyone got any way to get round this? Can anyone confirm the same error? I even contacted the Amazon helpdesk, and they werent very helpful after 40 minutes of online chat.

Steve
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Old 10-10-2013, 06:04 AM   #2
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Have you tried uploading the documents directly via USB cable from a computer?
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Old 10-10-2013, 06:17 AM   #3
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I just send a book to my kindle from calibre ... and no problem here. I received it !
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Old 10-10-2013, 06:22 AM   #4
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I've got that a few times. I can only think its the way it's formatted. In all cases I've loaded the mobi into Calibre and reformatted from mobi to mobi then sent the new version to Amazon. and it's always been accepted.
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Old 10-10-2013, 06:30 AM   #5
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Quote:
Originally Posted by startreksteve View Post
Im getting an error msg email from Amazon when trying to send books that its in an incompatible format for the Kindle 3. Its not! Its Mobi. I've tried every format that they advise, and the only one they accepted was .doc format. Strangely if I re-send a mobi from six months or so ago that was definitely received on the Kindle, it gets through, it seems to me Amazon are blocking mobi books converted by a recent version of Calibre, they are even blocking raw text!!!!

Is it possible that you have old Firmware on your K3 (that doesn't understand KF8), and that you're accidentally trying to send KF8 format (or joint Mobi/KF8) ebooks incorrectly having the .mobi format?
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Old 10-10-2013, 07:05 AM   #6
startreksteve
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Originally Posted by fearindex View Post
Have you tried uploading the documents directly via USB cable from a computer?
Yes thats fine, hence proving thats its NOT imcompatible...
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Old 10-10-2013, 07:06 AM   #7
startreksteve
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Quote:
Originally Posted by pdurrant View Post
Is it possible that you have old Firmware on your K3 (that doesn't understand KF8), and that you're accidentally trying to send KF8 format (or joint Mobi/KF8) ebooks incorrectly having the .mobi format?
Its got Firmware Kindle 3.4 (1725970040)
and whys are they blocking raw ascii text?
Last edited by startreksteve; 10-10-2013 at 07:17 AM.
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Old 10-10-2013, 07:37 AM   #8
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As far as I can tell they aren't blocking anything, only today I emailed a mobi file which they accepted. And this week they have accepted Calibre generated mobi files from me
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Old 10-10-2013, 07:58 AM   #9
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startreksteve, please check your output format settings. You should ensure that you're using "both" mobi file type, not "new" in "Output options - MOBI Output".
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Old 10-10-2013, 08:07 AM   #10
startreksteve
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Originally Posted by dimasic View Post
startreksteve, please check your output format settings. You should ensure that you're using "both" mobi file type, not "new" in "Output options - MOBI Output".
Im sure I've already tried this, but done that emailed, now waiting for the 'incompatible format' email

Steve
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Old 10-10-2013, 08:13 AM   #11
startreksteve
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No joy, same as ever blocked, it reads fine if usb copied, I changed to mobi and both in output settings...

Dear Customer,

The following document, sent at 12:06 PM on Thu, Oct 10, 2013 GMT could not be delivered to the Kindle you specified:
* ebook.mobi

The Kindle Personal Document Service can convert and deliver the following types of documents:
Microsoft Word (.doc, .docx)
Rich Text Format (.rtf)
HTML (.htm, .html)
Text (.txt) documents
Archived documents (zip , x-zip) and compressed archived documents
Mobi book

Images that are of type JPEGs (.jpg), GIFs (.gif), Bitmaps (.bmp), and PNG images (.png).
Adobe PDF (.pdf) documents are delivered without conversion to Kindle DX, Second Generation and Latest Generation Kindles.

Adobe PDF (.pdf) can be converted to Kindle format and delivered on an experimental basis.

If the document that failed belonged to one of the above document types, please ensure the document is not password protected or encrypted. Note that the Latest Generation Kindles support password protected PDFs.

Helpful tips for personal document attachments:

The file size of each attached personal document should be less than 50MB (before compression in a ZIP file)
The email submitted should not contain more than 25 attached personal documents
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Old 10-10-2013, 08:27 AM   #12
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Can you upload both source and resulting books to any filestorage and PM me the link? I think the matter is in your Calibre settings.
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Old 10-10-2013, 08:45 AM   #13
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Quote:
Originally Posted by startreksteve View Post
Im sure I've already tried this, but done that emailed, now waiting for the 'incompatible format' email

Steve
I suggest you use MobiUnpack on one that succeeds and one that doesn't to see what the difference is.

I think the plain text problem is a red herring, since you say that Mobis created six months ago are still accepted.
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Old 10-10-2013, 08:48 AM   #14
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No problems here sending Mobi to my Amazon cloud and loading them from my K3 or any of my other Kindles.
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Old 10-10-2013, 02:00 PM   #15
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I like to produce my mobi files with both the old and the new formats. In some cases, Amazon will reject files so converted. In those cases, I repeat the conversion to only the old format, and this way I've been having success. Maybe you could check this issue.
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