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Old 01-18-2020, 12:35 PM   #1
NeL97
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Kindle Store payment failed but book downloaded anyway, what to do?

Good day.

Today I bought a few books directly from my device, and apparently payment failed, yet the books downloaded anyway and I am able to read them without issue. I tried checking them on Calibre yet DeDRM decryption failed, so apparently they didn't even get tied to my device Serial Number. Trying with others I actually paid for works perfectly.

I tried going to the Amazon website, and I am not able to either "refund" or "cancel" the orders, they just prompt me to update my card, which I can't do since it shouldn't have failed (just tried it and worked fine).

Is this a common occurence? Will something happen should I fail to fix this in the 30 days?

Thanks.
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Old 01-18-2020, 12:49 PM   #2
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Make sure to also update your 1-Click payment settings. That should clear it up.
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Old 01-19-2020, 12:41 AM   #3
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Update your card number /payment settings, download the books again and you'll be fine. If you don't pay for your purchase, you can hardly complain when Amazon eventually blocks your account, angels stop singing, a kitten dies, et cetera.
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Old 09-13-2023, 02:33 PM   #4
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Originally Posted by Deskisamess View Post
Make sure to also update your 1-Click payment settings. That should clear it up.
The charge card I used for a recent one click purchase was the Amazon Visa card. There was nothing wrong with the card (circa 2023), but something was amiss with Amazon's backend processing. The only way around this was to globally disable one-click. Not needing such a convenience, I find it preferable to order a group of books the old school way, on a single invoice.
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Old 09-13-2023, 05:06 PM   #5
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Originally Posted by Fat Abe View Post
The only way around this was to globally disable one-click. Not needing such a convenience, I find it preferable to order a group of books the old school way, on a single invoice.
I thought I had disabled it, but it still existed for Kindle ebooks. I could only buy them separately. With difficulty I found a global setting rather than "this browser", which in reality is any browser I login with.
I'll see later if kindle ebooks can be grouped to shopping basket.
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Old 09-14-2023, 04:45 AM   #6
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Is it possible that the recharged you and the payment just hasn't gone through yet?
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Old 09-14-2023, 07:39 AM   #7
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Quote:
Originally Posted by NeL97 View Post
Good day.

Today I bought a few books directly from my device, and apparently payment failed, yet the books downloaded anyway and I am able to read them without issue. I tried checking them on Calibre yet DeDRM decryption failed, so apparently they didn't even get tied to my device Serial Number. Trying with others I actually paid for works perfectly.

I tried going to the Amazon website, and I am not able to either "refund" or "cancel" the orders, they just prompt me to update my card, which I can't do since it shouldn't have failed (just tried it and worked fine).

Is this a common occurence? Will something happen should I fail to fix this in the 30 days?

Thanks.
This may be because of Amazon's new DRM and not because of non-payment?
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Old 09-14-2023, 08:07 AM   #8
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Quote:
Originally Posted by Quoth View Post
I thought I had disabled it, but it still existed for Kindle ebooks.
It used to be impossible to disable OneClick for digital products such as ebooks. Perhaps that's still the case?
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Old 09-14-2023, 09:09 AM   #9
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It used to be impossible to disable OneClick for digital products such as ebooks. Perhaps that's still the case?
That's what I thought, but I'll see what this global setting does. It certainly wasn't there before when I turned off "one click" before for web browser. Supposedly disables it for all apps and devices. I always thought it crazy you couldn't turn off purchases on the Kindle.

I once had an ebook payment fail in the days when you could pick download at purchase time. Naturally I couldn't buy anything till it was sorted. I've had payments fail on parts of physical orders (higher value items) in the last year and simply going to order and "pay" fixed it.

Last edited by Quoth; 09-14-2023 at 09:12 AM.
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Old 09-14-2023, 01:41 PM   #10
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Quote:
Originally Posted by Fat Abe View Post
The charge card I used for a recent one click purchase was the Amazon Visa card. There was nothing wrong with the card (circa 2023), but something was amiss with Amazon's backend processing. The only way around this was to globally disable one-click. Not needing such a convenience, I find it preferable to order a group of books the old school way, on a single invoice.
Just out of curiosity, were you using Prime Visa points (not to be confused with Kindle Rewards) or just the CC as the payment source? The reason I ask is because I had a similar glitch begin earlier this year when Prime Visa points for ebook purchases were finally allowed with one-click. With every purhase I receive a message such as "Something went wrong... cannot be processed... select another method of payment", but when checking my account the purchase successfully processes using my AMZ points. I still experience this error when purchasing ebooks with points but now I know to ignore it. In this case, it appears AMZ has not fixed all the bugs. Of course, this may or may not be related to your experience.
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Old 09-15-2023, 07:50 AM   #11
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Originally Posted by mbovenka View Post
It used to be impossible to disable OneClick for digital products such as ebooks. Perhaps that's still the case?
Sadly the "global" disable OneClick for all apps and devices still doesn't apply to kindle ebooks.

This is sad and stupid.
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Old 10-02-2023, 02:10 PM   #12
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Quote:
Originally Posted by NeL97 View Post
Good day.

Today I bought a few books directly from my device, and apparently payment failed, yet the books downloaded anyway and I am able to read them without issue. I tried checking them on Calibre yet DeDRM decryption failed, so apparently they didn't even get tied to my device Serial Number. Trying with others I actually paid for works perfectly.

I tried going to the Amazon website, and I am not able to either "refund" or "cancel" the orders, they just prompt me to update my card, which I can't do since it shouldn't have failed (just tried it and worked fine).

Is this a common occurrence? Will something happen should I fail to fix this in the 30 days?

Thanks.

Has happened to me when I tried to use points to purchase. I had to do a chat to have it fixed to take out using points and just use my credit card. I am not sure but it might not be in your books on manage books on the website, but yes it remains on your kindle for some odd reason. Check to see if it appears in manage kindle on a computer and if not then just order it again.
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Old 10-02-2023, 10:00 PM   #13
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You should have gotten an email from Amazon. Telling you to update your payment, and then you just have to go through the payment process again. If you go to your order page, you could see where the payment failed and just repossess it.
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