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Old 12-18-2012, 03:59 AM   #1
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Old 12-18-2012, 04:02 AM   #2
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Given the time/day differences who knows when it means they will be back. Always puzzles me why companies aren't more specific about time frames when dealing with users from around the world.

Oh well, pet peeve
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Old 12-18-2012, 04:10 AM   #3
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However, the direct links to the new firmware are still working.
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Old 12-18-2012, 04:31 AM   #4
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I wonder what they are fixing. Hopefully the multiplying shelves.
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Old 12-18-2012, 04:35 AM   #5
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I wonder what they are fixing. Hopefully the multiplying shelves.
It's the website that's being fixed, not the firmware...
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Old 12-18-2012, 05:06 AM   #6
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I've been told the multiplying shelves is a server issue. I did a factory reset on my Touch today. When the desktop app had finished updating, I had 249 pages of shelves. When I looked at the data, the timestamps went back to July.
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Old 12-18-2012, 06:43 AM   #7
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I know that 249 shelves isn't a subject for humour but it really is one of the funniest tbings I've beard all day!!

And here's you thinking that a reset might sort the issue out .... Mmmm .... Well it certainly proved that a reset just adds more, lol!
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Old 12-18-2012, 06:57 AM   #8
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Is anyone else able to sync right now? I see the website is back up, and I managed to complete a factory reset via WiFi, but when I try to sync my Glo an "Unknown Error" box pops up with the messgae: "Oops, something unexpected happened and I don't know what to do. Please try again later."
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Old 12-18-2012, 07:12 AM   #9
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Quote:
Originally Posted by davidfor View Post
I've been told the multiplying shelves is a server issue. I did a factory reset on my Touch today. When the desktop app had finished updating, I had 249 pages of shelves. When I looked at the data, the timestamps went back to July.
While ordinarily I'd say 'how can that be a server issue?', I can think of a few ways this could happen. And we are talking about Kobo here...
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Old 12-18-2012, 07:14 AM   #10
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Is anyone else able to sync right now? I see the website is back up, and I managed to complete a factory reset via WiFi, but when I try to sync my Glo an "Unknown Error" box pops up with the messgae: "Oops, something unexpected happened and I don't know what to do. Please try again later."
At least that's halfway intelligent.

My favourite is when you do something on the device, like add a dictionary, and the device pops up a 'need to connect via Wifi and it's not enabled' dialog, you click cancel, and then you get a 'Network Error' dialog. No S---, Sherlock!
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Old 12-18-2012, 07:38 AM   #11
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Originally Posted by Lynx-lynx View Post
I know that 249 shelves isn't a subject for humour but it really is one of the funniest tbings I've beard all day!!
You misread. I didn't say 249 shelves. I said 249 PAGES of shelves. And yes, I did think it was funny, once I got over the initial shock.
Quote:
And here's you thinking that a reset might sort the issue out .... Mmmm .... Well it certainly proved that a reset just adds more, lol!
No, a reset won't fix it. At least not until the server is fixed. A logout and login might be needed. That will clear the database and force a full resync without having to reload the sideloaded books.
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Old 12-18-2012, 08:45 AM   #12
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Originally Posted by Lynx-lynx View Post
Given the time/day differences who knows when it means they will be back. Always puzzles me why companies aren't more specific about time frames when dealing with users from around the world.

Oh well, pet peeve
Yes, but they say EST. I would have to check (I'd prefer GMT/UTC), but that is a specific time frame.
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Old 12-18-2012, 03:56 PM   #13
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Yes, but they say EST. I would have to check (I'd prefer GMT/UTC), but that is a specific time frame.
It's Eastern standard time, UTC - 5 hours
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Old 12-18-2012, 04:26 PM   #14
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Yes, but they say EST. I would have to check (I'd prefer GMT/UTC), but that is a specific time frame.
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Originally Posted by EowynCarter View Post
It's Eastern standard time, UTC - 5 hours
Yep, Eastern Standard Time in Sydney, Australia, right oh!!

So, hmmm, Kobo needs to explain where they're talking about and use GMT imo.
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Old 12-18-2012, 05:10 PM   #15
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Yep, Eastern Standard Time in Sydney, Australia, right oh!!

So, hmmm, Kobo needs to explain where they're talking about and use GMT imo.
Especially since the email was from Japan, so presumably the timezone was relative to Japan.
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