06-05-2018, 07:32 PM | #1 |
Junior Member
Posts: 3
Karma: 10
Join Date: Jun 2018
Device: kindle
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voyage ignores DO_FACTORY_RESTORE
hi, everyone
i've searched the threads and haven't found anything quite like this. i have a 2 year old voyage, purchased new and working fine until now. hard restart takes me straight to my library, but the touchscreen is completely non-responsive. the side buttons let me scroll through the library screens to see the various books and collections, but nothing else. i connected it to PC and created a DO_FACTORY_RESTORE file in the root directory. this has no effect on hard restart, still goes straight to the library page. is there any other way to force a factory reset? grateful for any suggestions, cynder |
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