Kindle Not Detected after Windows 10 upgrade - Page 2

PeterT · 09-21-2015, 08:32 PM

As far as anyone can tell, this is NOT a calibre issue, rather it's one related to Windows 10 and Kindles (and possibly other USB devices).

JSWolf · 09-21-2015, 09:44 PM

I've not had a problem with my H2O, Kindle Touch, PW3, K3, or the original Kindle tablet being recognized with Windows 10.

theducks · 09-21-2015, 11:08 PM

Reboot (a cold boot is best when there is hardware missing)
Attach the Kindle
Open the Device Manager (right-click the Windows Logo, formerly the Start button: Manage devices. Look for disabled/problems (Yellow) in the USB section.
Right-click (on that): Uninstall

Then highlight the computer (upper-Left): Action: Scan for hardware changes.

Let it settle out before doing anything else

glasmann · 09-22-2015, 12:36 AM

Thank you but your suggestions did not change anything. Windows 10 DOES recognize the Kindle as my Drive F. Are you suggesting that Windows 10 can find the Kindle PW as a drive in Explore but does not communicate this to Calibre? Thanks.

PeterT · 09-22-2015, 07:16 AM

So follow the instructions in the sticky post and post the log files requested.

BetterRed · 09-22-2015, 08:27 AM

Might it be a difference between Win10 upgrades and Win 10 fresh installs, after an upgrade my devices were all there just as before. But a couple of callers have had issues with USB and BT devices after a Fresh Win 10 install - fixed by 'introducing' them to Win 10 1 by 1. The devices are excluded from calibre.

BR

boh_1 · 10-15-2015, 10:46 AM

Same issue here on a machine upgraded from Windows 7.

While I appreciate David's advice to do a clean install of Windows 10, I don't feel like going through a reinstall of dozens of programs and settings just to fix a behavior I am only seeing in Calibre. I find it odd that other programs that access external USB devices (like my GPS, iPhones, etc.) have zeros issues. There must be some difference in the way Calibre detects Kindles or Kindles behave at some OS-related level.

For know, if going to trying running Calibre in a Windows 7 VM and see if that gives me any joy. If that fails, maybe I just use Calibre as a pretty e-book catalog.

PeterT · 10-15-2015, 11:42 AM

Have you tried the suggestion of deinstalling the Windows 10 USB driver, and then letting Windows detect new hardware and reinstalling the driver?

eschwartz · 10-15-2015, 12:14 PM

Quote:

Originally Posted by boh_1

Same issue here on a machine upgraded from Windows 7.

While I appreciate David's advice to do a clean install of Windows 10, I don't feel like going through a reinstall of dozens of programs and settings just to fix a behavior I am only seeing in Calibre. I find it odd that other programs that access external USB devices (like my GPS, iPhones, etc.) have zeros issues. There must be some difference in the way Calibre detects Kindles or Kindles behave at some OS-related level.

For know, if going to trying running Calibre in a Windows 7 VM and see if that gives me any joy. If that fails, maybe I just use Calibre as a pretty e-book catalog.

Well, plenty of other people have had issues with other programs besides calibre.

This is why many people don't like jumping on the latest _____ until it has had a chance to work out the bugs.

johnwhelan · 10-16-2015, 07:52 AM

I would suggest connecting the device first before opening Calibre, when win 10 asks what you wish to do with it open it as a file folder. Then start Calibre up, win 10 should even remember it correctly next time.

Cheerio John

boh_1 · 10-16-2015, 01:17 PM

Quote:

Originally Posted by PeterT

Have you tried the suggestion of deinstalling the Windows 10 USB driver, and then letting Windows detect new hardware and reinstalling the driver?

An interesting idea that I may try, although I'm still uncertain as to how that might help. Windows sees the Kindle just fine and mounts it like any other storage. According to the response I got to my ticket, the issue is that Windows doesn't see it as storage that can be ejected and this somehow causes Calibre not to see it.

The implication was that this is a 'common' Windows 10 issue, but I'm not seeing a lot of search hits return useful information.

shalym · 10-19-2015, 08:50 PM

Quote:

Originally Posted by boh_1

An interesting idea that I may try, although I'm still uncertain as to how that might help. Windows sees the Kindle just fine and mounts it like any other storage. According to the response I got to my ticket, the issue is that Windows doesn't see it as storage that can be ejected and this somehow causes Calibre not to see it.

The implication was that this is a 'common' Windows 10 issue, but I'm not seeing a lot of search hits return useful information.

So how do you safely disconnect? When I plug my Kindle (or any other storage device) into my laptop running Windows 10 it behaves no differently than it did when it was running Windows 8 - When I want to disconnect, I right-click on the drive in explorer and choose "eject", and I can then safely unplug it from the laptop.

Shari

theducks · 10-19-2015, 09:51 PM

In W10 (as in W7) there is a USB tray icon. Click that, then click the device to remove.

Choose the closest to the device level or you may end up ejecting your card reader instead of the card. I find that a reboot is the only way to get that back

JalcMC · 03-23-2016, 06:41 PM

Just to add my two pence to this thread....
I had similar problem with my kindle 6th gen after upgrading to Win10.
My laptop recognised that something was attached (ie my kindle) but would not let me open it in explorer to manually transfer books. Calibre also could not recognise it meaning i could not transfer books manually using calibre.

Solution was to 1: open device manager 2:attach my kindle 3: uninstall the 'usb mass storage device' which then appeared in universal serial bus controller (in device manager) 4: disconnect the kindle 5:restart laptop and kindle 6: reattach kindle after both have fully restarted (laptop now recognised kindle in explorer) 7: start calibre which should now (hopefully) also recognise the kindle.

All this means i can finally manually transfer ebooks once again

and return to being a

FletchNZ · 02-02-2018, 04:55 AM

I had this problem today with my new Kindle not being recognized by Windows 10. I tried every USB port on the front and none of them seemed to work. What finally seemed to get it to work was to enable Network sharing or something. eg, in Windows Explorer, click on 'Network' in the bottom on the left pane. I didn't have sharing turned on and Windows 10 asked if I wanted it turned on. I clicked on it to have it enabled, and enabled the private network. AFter this, when I plugged the Kindle back in again it seemed to be recognized by Windows. I am not sure if the two events are connected, but it worked for me.

03-23-2016, 06:41 PM	#29
JalcMC Junior Member Posts: 1 Karma: 10 Join Date: Mar 2016 Device: Kindle Paperwhite 6th gen	Solved windows 10 not recognizing kindle paperwhite 6th gen Just to add my two pence to this thread.... I had similar problem with my kindle 6th gen after upgrading to Win10. My laptop recognised that something was attached (ie my kindle) but would not let me open it in explorer to manually transfer books. Calibre also could not recognise it meaning i could not transfer books manually using calibre. Solution was to 1: open device manager 2:attach my kindle 3: uninstall the 'usb mass storage device' which then appeared in universal serial bus controller (in device manager) 4: disconnect the kindle 5:restart laptop and kindle 6: reattach kindle after both have fully restarted (laptop now recognised kindle in explorer) 7: start calibre which should now (hopefully) also recognise the kindle. All this means i can finally manually transfer ebooks once again and return to being a Last edited by JalcMC; 03-23-2016 at 06:43 PM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Windows 10 - free upgrade to those with PC using Windows 7 or 8	Lynx-lynx	News	2334	03-22-2021 10:35 PM
Sony PRS-T3 not detected after Windows 10	profigriller	Devices	10	09-28-2015 11:09 AM
Trekstor Pyrus is not detected on Windows	Dukan	Devices	6	01-25-2013 11:07 AM
Kobo WiFi not being detected by Windows 7 64-bit	RainIntoRainbows	Kobo Reader	10	07-16-2012 11:00 PM
Kobo not detected windows xp	brianetz1	Calibre	1	01-15-2011 12:40 AM

09-21-2015, 08:32 PM	#16
PeterT Grand Sorcerer Posts: 12,162 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	As far as anyone can tell, this is NOT a calibre issue, rather it's one related to Windows 10 and Kindles (and possibly other USB devices).

09-21-2015, 09:44 PM	#17
JSWolf Resident Curmudgeon Posts: 73,942 Karma: 128903250 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	I've not had a problem with my H2O, Kindle Touch, PW3, K3, or the original Kindle tablet being recognized with Windows 10.

09-21-2015, 11:08 PM	#18
theducks Well trained by Cats Posts: 29,792 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Reboot (a cold boot is best when there is hardware missing) Attach the Kindle Open the Device Manager (right-click the Windows Logo, formerly the Start button: Manage devices. Look for disabled/problems (Yellow) in the USB section. Right-click (on that): Uninstall Then highlight the computer (upper-Left): Action: Scan for hardware changes. Let it settle out before doing anything else

09-22-2015, 12:36 AM	#19
glasmann Junior Member Posts: 4 Karma: 10 Join Date: Sep 2015 Device: Kindle Paperwhite	Thank you but your suggestions did not change anything. Windows 10 DOES recognize the Kindle as my Drive F. Are you suggesting that Windows 10 can find the Kindle PW as a drive in Explore but does not communicate this to Calibre? Thanks.

09-22-2015, 07:16 AM	#20
PeterT Grand Sorcerer Posts: 12,162 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	So follow the instructions in the sticky post and post the log files requested.

09-22-2015, 08:27 AM	#21
BetterRed null operator (he/him) Posts: 20,565 Karma: 26954694 Join Date: Mar 2012 Location: Sydney Australia Device: none	Might it be a difference between Win10 upgrades and Win 10 fresh installs, after an upgrade my devices were all there just as before. But a couple of callers have had issues with USB and BT devices after a Fresh Win 10 install - fixed by 'introducing' them to Win 10 1 by 1. The devices are excluded from calibre. BR

10-15-2015, 10:46 AM	#22
boh_1 Junior Member Posts: 9 Karma: 10 Join Date: Oct 2012 Device: Kindle Touch, Paperwhite	Same issue here on a machine upgraded from Windows 7. While I appreciate David's advice to do a clean install of Windows 10, I don't feel like going through a reinstall of dozens of programs and settings just to fix a behavior I am only seeing in Calibre. I find it odd that other programs that access external USB devices (like my GPS, iPhones, etc.) have zeros issues. There must be some difference in the way Calibre detects Kindles or Kindles behave at some OS-related level. For know, if going to trying running Calibre in a Windows 7 VM and see if that gives me any joy. If that fails, maybe I just use Calibre as a pretty e-book catalog.

10-15-2015, 11:42 AM	#23
PeterT Grand Sorcerer Posts: 12,162 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Have you tried the suggestion of deinstalling the Windows 10 USB driver, and then letting Windows detect new hardware and reinstalling the driver?

10-16-2015, 07:52 AM	#25
johnwhelan Zealot Posts: 104 Karma: 475752 Join Date: Jan 2009 Device: Kobo Touch, Cybook Gen 3, Google Nexus7	I would suggest connecting the device first before opening Calibre, when win 10 asks what you wish to do with it open it as a file folder. Then start Calibre up, win 10 should even remember it correctly next time. Cheerio John

10-19-2015, 09:51 PM	#28
theducks Well trained by Cats Posts: 29,792 Karma: 54830978 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	In W10 (as in W7) there is a USB tray icon. Click that, then click the device to remove. Choose the closest to the device level or you may end up ejecting your card reader instead of the card. I find that a reboot is the only way to get that back

Advert

Advert

02-02-2018, 04:55 AM	#30
FletchNZ Junior Member Posts: 1 Karma: 10 Join Date: Feb 2018 Device: Kindle	I had this problem today with my new Kindle not being recognized by Windows 10. I tried every USB port on the front and none of them seemed to work. What finally seemed to get it to work was to enable Network sharing or something. eg, in Windows Explorer, click on 'Network' in the bottom on the left pane. I didn't have sharing turned on and Windows 10 asked if I wanted it turned on. I clicked on it to have it enabled, and enabled the private network. AFter this, when I plugged the Kindle back in again it seemed to be recognized by Windows. I am not sure if the two events are connected, but it worked for me.