How is support for this brand?

kutusov · 06-22-2021, 09:38 PM

I'm contemplating the P78 but no website kind of worries me.

I've also stumbled upon a thread here about the Mars not booting up after a prolonged period of not being used. That was sorted by a member but that doesn't fill me with confidence either.

So how is it to live with a Boyue?

Onemack · 06-23-2021, 12:55 AM

From what I can ascertain the support is non-existent, the instruction manuals appear to be written by someone who is not a native English speaker and has no knowledge of everyday usage thus rendering the instructions almost incomprehensible. That having been said the device is rather good as a reader provided you are prepared to muddle through.

I am referring to the Likebook P10 which is a very good eReader and possibly a good note taker, but I have not tried the note taking section as the instructions are daunting in their incomprehensibility.
Probably a translation problem

bazz2004 · 06-23-2021, 02:32 AM

How things are with a Boyue rather depends upon your experience with Android devices and your expectations. I bought an Alita and the first worry was the order via Ali-Express which did go OK. As said the manual and support are really minimal plus the level of English isn't great. There's support on here but it hasn't been very friendly from the main contributor to Boyue threads. I got into a mess right from the start and spent a couple of weeks floundering with the Alita. Note taking seemed a brilliant idea but I soon got disenchanted with that. As for using it to surf the web its performance is a joke compared to an iPad. It cost me a lot of money so I use it pretty well exclusively for reading books. Updating the OS to 8.1 terrified me but I did it. Actually for my purposes it has made no appreciable difference as have the updates that are periodically available. If you love tinkering with such devices you are in for a treat but although using it regularly I would have preferred to have not bought it. My Kindle does a good job but is languishing on a shelf.

kutusov · 06-23-2021, 07:03 AM

Thanks guys! I do have Android phones since the first Galaxy and I did tinker with the LG G2 back in the day but just by following walkthroughs. Not really looking for something like that, in fact I'm pretty much set in replacing my Windows PC and Android phone for Apple stuff once both start to become obsolete...

Quoth · 06-23-2021, 07:19 AM

The Mars I have is fine. Some Android apps work quite well, some are inexplicably ghastly.
The stock ereader is great for PDFs.
It's had two updates since I got it a few months ago from Germany, with Android 8.x I've had none on any regular Android device in more than 6 years and no support from Lenovo, Alcatel or Sony.
I've had no sensible support from Kobo or Amazon with their ereaders, good support HERE!
My S/H Sony PRS350 was long past Sony support but there is support here. I got one update as the FW was original.
I've actually avoided recent updates on one Kobo and instead update my older one.

It was simple to install the KOReader APK via the built in browser on the Mars. Their "app store" version was out of date.

The best gadgets don't need updates or vendor support. But Boyue do seem to fix bugs and shortcomings and do updates.

There is some support from expert users here.

kutusov · 06-23-2021, 09:45 AM

Quote:

Originally Posted by Quoth

It's had two updates since I got it a few months ago from Germany, with Android 8.x I've had none on any regular Android device in more than 6 years and no support from Lenovo, Alcatel or Sony.

That's a good point, actually...

BTW, the inkBOOK Focus is the same device with a different brand and chassis, no?

DTHKZR · 06-28-2021, 02:30 PM

I got a Mars and as far the device goes, it's fine, i have a year and half using it daily without requiring suport (Hardware or Software), however it's seemingly unexistent on english and even less on spanish (my primary language). I bought the device knowing this, i don't cared because i have some experience with android (Rooting, installing custom roms, sideloading apps, etc) and it was cheap. Upgrading to android 8.1 was (mostly) painless following the provided guide.

c3auto · 08-01-2021, 01:09 PM

My Boyue device is bricked. I have not used it all that much.

I will let you know.
I will contact both the seller in Europe and the manufacturer and see if they offer any help

ottischwenk · 08-01-2021, 01:27 PM

Quote:

Originally Posted by c3auto

My Boyue device is bricked. I have not used it all that much.

Describe your problem at likebook@boyue.com

06-22-2021, 09:38 PM	#1
kutusov Enthusiast Posts: 47 Karma: 10 Join Date: May 2021 Location: Faro, Portugal Device: Pocketbook Inkpad 3 Pro; Kobo Libra 2	How is support for this brand? I'm contemplating the P78 but no website kind of worries me. I've also stumbled upon a thread here about the Mars not booting up after a prolonged period of not being used. That was sorted by a member but that doesn't fill me with confidence either. So how is it to live with a Boyue?

06-23-2021, 02:32 AM	#3
bazz2004 Groupie Posts: 197 Karma: 14745 Join Date: May 2020 Device: Boyue Alita	How things are with a Boyue rather depends upon your experience with Android devices and your expectations. I bought an Alita and the first worry was the order via Ali-Express which did go OK. As said the manual and support are really minimal plus the level of English isn't great. There's support on here but it hasn't been very friendly from the main contributor to Boyue threads. I got into a mess right from the start and spent a couple of weeks floundering with the Alita. Note taking seemed a brilliant idea but I soon got disenchanted with that. As for using it to surf the web its performance is a joke compared to an iPad. It cost me a lot of money so I use it pretty well exclusively for reading books. Updating the OS to 8.1 terrified me but I did it. Actually for my purposes it has made no appreciable difference as have the updates that are periodically available. If you love tinkering with such devices you are in for a treat but although using it regularly I would have preferred to have not bought it. My Kindle does a good job but is languishing on a shelf. Last edited by bazz2004; 06-23-2021 at 02:34 AM.

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06-23-2021, 12:55 AM	#2
Onemack Groupie Posts: 177 Karma: 1160 Join Date: Sep 2007 Location: Tasmania Device: Kindle P/W, Kobo Aura, Kobo Libre 2, Boyue likebook P10	From what I can ascertain the support is non-existent, the instruction manuals appear to be written by someone who is not a native English speaker and has no knowledge of everyday usage thus rendering the instructions almost incomprehensible. That having been said the device is rather good as a reader provided you are prepared to muddle through. I am referring to the Likebook P10 which is a very good eReader and possibly a good note taker, but I have not tried the note taking section as the instructions are daunting in their incomprehensibility. Probably a translation problem

06-23-2021, 07:03 AM	#4
kutusov Enthusiast Posts: 47 Karma: 10 Join Date: May 2021 Location: Faro, Portugal Device: Pocketbook Inkpad 3 Pro; Kobo Libra 2	Thanks guys! I do have Android phones since the first Galaxy and I did tinker with the LG G2 back in the day but just by following walkthroughs. Not really looking for something like that, in fact I'm pretty much set in replacing my Windows PC and Android phone for Apple stuff once both start to become obsolete...

06-23-2021, 07:19 AM	#5
Quoth the rook, bossing Never. Posts: 11,096 Karma: 85874891 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper11	The Mars I have is fine. Some Android apps work quite well, some are inexplicably ghastly. The stock ereader is great for PDFs. It's had two updates since I got it a few months ago from Germany, with Android 8.x I've had none on any regular Android device in more than 6 years and no support from Lenovo, Alcatel or Sony. I've had no sensible support from Kobo or Amazon with their ereaders, good support HERE! My S/H Sony PRS350 was long past Sony support but there is support here. I got one update as the FW was original. I've actually avoided recent updates on one Kobo and instead update my older one. It was simple to install the KOReader APK via the built in browser on the Mars. Their "app store" version was out of date. The best gadgets don't need updates or vendor support. But Boyue do seem to fix bugs and shortcomings and do updates. There is some support from expert users here.

06-28-2021, 02:30 PM	#7
DTHKZR Junior Member Posts: 2 Karma: 10 Join Date: Jun 2021 Location: Mexico Device: LikeBook MARS	I got a Mars and as far the device goes, it's fine, i have a year and half using it daily without requiring suport (Hardware or Software), however it's seemingly unexistent on english and even less on spanish (my primary language). I bought the device knowing this, i don't cared because i have some experience with android (Rooting, installing custom roms, sideloading apps, etc) and it was cheap. Upgrading to android 8.1 was (mostly) painless following the provided guide.

08-01-2021, 01:09 PM	#8
c3auto Junior Member Posts: 6 Karma: 10 Join Date: Aug 2021 Device: Likebook Mimas, Kindle Paperwhite 3, Onyx M92	My Boyue device is bricked. I have not used it all that much. I will let you know. I will contact both the seller in Europe and the manufacturer and see if they offer any help