Replacement Kindle

Bittybye · 10-22-2010, 03:48 PM

Like a few others I've had my Kindle replaced due to fading letters on the Kindle, I got the new Kindle today and the letters look better.

I have four questions for everyone.

Does Amazon deactivate my account when it's returned to them, or do I have to.

And I put a password on the Kindle, how do I delete it?

I had a few personal documents that I converted that I'd like to delete with no chance of them being recovered, how do I do that?

And last, in the e-mail they sent me after I talked to the rep, said that they would be sending the Kindle on, no booklet, no cord, just the Kindle. But when I opened the box there was a booklet and a cord, should I return them, or keep them.

Skydog · 10-22-2010, 04:08 PM

Quote:

Originally Posted by Bittybye

Like a few others I've had my Kindle replaced due to fading letters on the Kindle, I got the new Kindle today and the letters look better.

I have four questions for everyone.

Does Amazon deactivate my account when it's returned to them, or do I have to.

And I put a password on the Kindle, how do I delete it?

I had a few personal documents that I converted that I'd like to delete with no chance of them being recovered, how do I do that?

And last, in the e-mail they sent me after I talked to the rep, said that they would be sending the Kindle on, no booklet, no cord, just the Kindle. But when I opened the box there was a booklet and a cord, should I return them, or keep them.

Your Amazon account is not deactivated. I think you are referring to your Kindle being "deregistered." Again, the answer is no. You will need to de-register your Kindle by going to your account and and do so under "manage my kindle."

I believe there is information on Amazon's site that outlines the steps to take when returning your Kindle. In a nutshell, make sure you have all of your personal documents backed up. Your Amazon books, of course, will be archived (this does not include subscriptions to periodicals).

If all has been backed up, then all you need to do is a hard (factory) reset which will restore it to the "out of the box" state. Obviously, it will no longer be password protected.

In response to your last question, cords and booklets are not expected to be returned with the defective Kindle, so the decision is yours.

curstpriest · 10-22-2010, 04:35 PM

No chance of being recovered? Fat 32 deletions will leave stuff behind unless you write over the space. I think you'll be fine just copying junk files to the device until it is full if you are paranoid.However, I doubt folks at amazon would ever look or care to. They are probably just going to nuke it and send it out again.

If you are on mac/linux you can use dd to create a file of junk on the kindle until it is full, that oughtta do it. In windows... I don't know, just keep replicating some file there. I don't know anything about nand flash, but I assume that after 1 write over it, the data is gone forever.

Bittybye · 10-22-2010, 06:12 PM

Quote:

Your Amazon account is not deactivated. I think you are referring to your Kindle being "deregistered." Again, the answer is no. You will need to de-register your Kindle by going to your account and and do so under "manage my kindle."

Ah, good to know, thanks.

Quote:

They are probably just going to nuke it and send it out again.

Nuke it?

Quote:

If you are on mac/linux you can use dd to create a file of junk on the kindle until it is full, that oughtta do it. In windows... I don't know, just keep replicating some file there. I don't know anything about nand flash, but I assume that after 1 write over it, the data is gone forever.

Yes, I have a Mac, but what is 'DD'?

curstpriest · 10-23-2010, 01:08 PM

dd if=/dev/zero of=/path/to/your/kindle/junkfile.whatever bs=1k count=4000000

something like that

the path is usually like /mnt/media/kindle or so (i don't use *nix)

You could also DD the partition directly, but I suggest you do not do that =)

-walsh- · 10-23-2010, 06:48 PM

Ahhh can't put up with the sticky slider no more, it's got worse and this is my second one! Ah well thrid time lucky maybe?

Bittybye · 10-23-2010, 07:29 PM

Quote:

Originally Posted by curstpriest

dd if=/dev/zero of=/path/to/your/kindle/junkfile.whatever bs=1k count=4000000

something like that

the path is usually like /mnt/media/kindle or so (i don't use *nix)

You could also DD the partition directly, but I suggest you do not do that =)

I am a technological idiot, I don't really understand anything you said

Sorry.

ski_power · 10-23-2010, 11:24 PM

@OP:

Even I got a replacement cord. I explicitly asked Amazon support this question and these were their exact words:

Quote:

I'm sorry for any misunderstanding. You were not charged for the extra cable you've received.

You may keep the extra cable with our compliments. Perhaps you can donate it to a school, library, or some other facility in your area.

I hope the above information is clear and helpful! We hope to see you again soon.

Bittybye · 10-24-2010, 07:22 AM

Quote:

Originally Posted by ski_power

@OP:

Even I got a replacement cord. I explicitly asked Amazon support this question and these were their exact words:

Thanks, I had thought about calling. It's actually nice to have; I have a tendency to loose things like that.

10-22-2010, 03:48 PM	#1
Bittybye Addict Posts: 262 Karma: 505124 Join Date: Dec 2009 Device: PRS-T2	Replacement Kindle Like a few others I've had my Kindle replaced due to fading letters on the Kindle, I got the new Kindle today and the letters look better. I have four questions for everyone. Does Amazon deactivate my account when it's returned to them, or do I have to. And I put a password on the Kindle, how do I delete it? I had a few personal documents that I converted that I'd like to delete with no chance of them being recovered, how do I do that? And last, in the e-mail they sent me after I talked to the rep, said that they would be sending the Kindle on, no booklet, no cord, just the Kindle. But when I opened the box there was a booklet and a cord, should I return them, or keep them.

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10-22-2010, 04:35 PM	#3
curstpriest Confused Posts: 402 Karma: 5538 Join Date: Oct 2010 Location: Bay Area Device: Kindle DXG	No chance of being recovered? Fat 32 deletions will leave stuff behind unless you write over the space. I think you'll be fine just copying junk files to the device until it is full if you are paranoid.However, I doubt folks at amazon would ever look or care to. They are probably just going to nuke it and send it out again. If you are on mac/linux you can use dd to create a file of junk on the kindle until it is full, that oughtta do it. In windows... I don't know, just keep replicating some file there. I don't know anything about nand flash, but I assume that after 1 write over it, the data is gone forever.

10-23-2010, 01:08 PM	#5
curstpriest Confused Posts: 402 Karma: 5538 Join Date: Oct 2010 Location: Bay Area Device: Kindle DXG	dd if=/dev/zero of=/path/to/your/kindle/junkfile.whatever bs=1k count=4000000 something like that the path is usually like /mnt/media/kindle or so (i don't use *nix) You could also DD the partition directly, but I suggest you do not do that =)

10-23-2010, 06:48 PM	#6
-walsh- Enthusiast Posts: 27 Karma: 40 Join Date: Dec 2009 Device: Kindle 3	Ahhh can't put up with the sticky slider no more, it's got worse and this is my second one! Ah well thrid time lucky maybe?