Glo Kobo Glo stuck in factory reset loop

jessicle · 03-07-2018, 09:29 PM

Hi guys,
My Kobo Glo (not HD) is stuck in a loop of "Critical error: Factory reset your reader" Both the tick and x lead to the same critical error screen. I have no idea what to do and have no experience with reimaging or anything, so would really love any suggestions in layman's terms. Thanks so much!

jessicle · 05-23-2018, 05:09 AM

Further to this, I recently bought a secondhand glo with a broken screen, so I could switch them out and use that kobo with my screen. I did this but it turned out that the person I bought it from had removed the sd card and forgotten to replace it, so I used mine and got the same critical error msg, making me think that i just need to reimage my card, right??

davidfor · 05-23-2018, 06:10 AM

I have sent a PM with the link to an image. But, there is a good chance the card is failing. It might be a good idea to use a new card.

Barichello · 05-23-2018, 02:49 PM

I'm also having this problem and need a image for the Kobo Hd

I will try searching online on how to reimage the sd card.
Also why does no one share a public link for the images? It would make things so much easier instead of having to PM dozens of people.

DNSB · 05-23-2018, 03:27 PM

Quote:

Originally Posted by Barichello

I'm also having this problem and need a image for the Kobo Hd

I will try searching online on how to reimage the sd card.
Also why does no one share a public link for the images? It would make things so much easier instead of having to PM dozens of people.

A quick search will show davidfor's previous responses to such suggestions. Basically, you have to realize that Kobo's firmware is Kobo's intellectual property and while they seem to ignore the private requests, placing the firmware on a public site might cause them to take action.

The other item is that requesting firmware in a random thread is not the best practice. If you check in the Kobo Developer's Corner, there is a sticky with links to the various firmware request links. This makes it easier than hoping that someone will read a random thread.

creight43 · 01-18-2019, 07:42 PM

Quote:

Originally Posted by davidfor

I have sent a PM with the link to an image. But, there is a good chance the card is failing. It might be a good idea to use a new card.

Hello, I am having the same issues as mentioned above. I am looking for a SD image as well.

Thanks for any assistance you can provide.

davidfor · 01-19-2019, 12:54 AM

PM sent.

03-07-2018, 09:29 PM	#1
jessicle Junior Member Posts: 3 Karma: 10 Join Date: Mar 2018 Location: Auckland, New Zealand Device: Kobo Glo, Kobo Glo HD	Kobo Glo stuck in factory reset loop Hi guys, My Kobo Glo (not HD) is stuck in a loop of "Critical error: Factory reset your reader" Both the tick and x lead to the same critical error screen. I have no idea what to do and have no experience with reimaging or anything, so would really love any suggestions in layman's terms. Thanks so much!

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05-23-2018, 05:09 AM	#2
jessicle Junior Member Posts: 3 Karma: 10 Join Date: Mar 2018 Location: Auckland, New Zealand Device: Kobo Glo, Kobo Glo HD	Further to this, I recently bought a secondhand glo with a broken screen, so I could switch them out and use that kobo with my screen. I did this but it turned out that the person I bought it from had removed the sd card and forgotten to replace it, so I used mine and got the same critical error msg, making me think that i just need to reimage my card, right??

05-23-2018, 06:10 AM	#3
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	I have sent a PM with the link to an image. But, there is a good chance the card is failing. It might be a good idea to use a new card.

05-23-2018, 02:49 PM	#4
Barichello Junior Member Posts: 3 Karma: 10 Join Date: May 2018 Device: Glo HD	I'm also having this problem and need a image for the Kobo Hd I will try searching online on how to reimage the sd card. Also why does no one share a public link for the images? It would make things so much easier instead of having to PM dozens of people.

01-19-2019, 12:54 AM	#7
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	PM sent.