Aura HD Aura HD bricked after update, stuck on sleep

terrox · 11-05-2017, 08:35 PM

Hi, after last update prior to Nov 6 2017 (not sure exact version yet). Kobo updated, rebooted. I read some pages for a while and then switched off. Next day tried to turn on and the white light blinks a few times and nothing happens. Screen is stuck on last book cover. r

Charged over night, no charging light shows.

Reset via pin and holding off for 30 seconds doesn't help.

Looks like it tries to boot and failes but the screen doesn't update at all. Not sure if I can replace in Australia. Is there an SD card inside or some other way to wake it up? Maybe the screen is broken?

davidfor · 11-05-2017, 09:18 PM

Have you tried a manual factory rest? The instructions are here. You want the last method.

It could be a broken screen, though you should be able to see lines on the screen showing this.

Otherwise, reimaging the internal SD card might solve it. I have sent you a PM with the link to an image to try.

As to warranty, Kobo stopped selling these in October 2016, so it probably is past warranty. You can try for the stationery warranty, but that will depend on exactly when you bought it and what they consider a normal life for a device like.

terrox · 11-06-2017, 02:54 AM

Oops sorry it is an Aura HD. will update title to reflect, can someone edit the tag from Glo to Aura please, sorry again :/

davidfor · 11-06-2017, 04:10 AM

New PM sent in response to your PM.

11-05-2017, 08:35 PM	#1
terrox Junior Member Posts: 4 Karma: 10 Join Date: Nov 2017 Device: Kobo Glow HD	Aura HD bricked after update, stuck on sleep Hi, after last update prior to Nov 6 2017 (not sure exact version yet). Kobo updated, rebooted. I read some pages for a while and then switched off. Next day tried to turn on and the white light blinks a few times and nothing happens. Screen is stuck on last book cover. r Charged over night, no charging light shows. Reset via pin and holding off for 30 seconds doesn't help. Looks like it tries to boot and failes but the screen doesn't update at all. Not sure if I can replace in Australia. Is there an SD card inside or some other way to wake it up? Maybe the screen is broken? Last edited by terrox; 11-06-2017 at 02:55 AM.

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11-05-2017, 09:18 PM	#2
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Have you tried a manual factory rest? The instructions are here. You want the last method. It could be a broken screen, though you should be able to see lines on the screen showing this. Otherwise, reimaging the internal SD card might solve it. I have sent you a PM with the link to an image to try. As to warranty, Kobo stopped selling these in October 2016, so it probably is past warranty. You can try for the stationery warranty, but that will depend on exactly when you bought it and what they consider a normal life for a device like.

11-06-2017, 02:54 AM	#3
terrox Junior Member Posts: 4 Karma: 10 Join Date: Nov 2017 Device: Kobo Glow HD	Oops sorry it is an Aura HD. will update title to reflect, can someone edit the tag from Glo to Aura please, sorry again :/

11-06-2017, 04:10 AM	#4
davidfor Grand Sorcerer Posts: 24,907 Karma: 47303748 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	New PM sent in response to your PM.

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