What am I doing wrong with my kindle in Aus?

courton · 05-28-2010, 11:07 PM

What am I doing wrong with my Kindle?

--------------------------------------------------------------------------

As an Aussie and keen to have access to American ebooks for my Kindle, I have tried to follow the threads and have done the following:

1. Set up separate gmail account (US setting) and gift card. Gifted kindle to someone else. Set up US address.
2. When I am on Amazon it does show American listing.
3. But when I try to download book onto kindle or PC for kindle using the 1 click method a message comes up saying you are doing this outside USA and if I wanted to change the country setting.

I have read and re-read al the thread and still can't figure out my mistake. Please help!!
As I am a person with basic computer skills, I am too scared to go down the getting rid of DRM route ...

AnemicOak · 05-28-2010, 11:13 PM

I don't really know the answer for sure, but does the thread you mention tell you to do anything to hide your ip? Like using something like http://www.hidemyass.com/

Curly · 05-29-2010, 03:32 AM

Hmm, check your 'one click' settings. Go to your account page and make sure your US address is listed in the address book as a delivery address. In the 'one click' settings page make sure your US delivery address is set as the default.

edit: One more thought, go to the Kindle page on the website and click on 'manage my kindle'. Go down to the country setting and change it to US.

neilmarr · 05-29-2010, 03:43 AM

Sounds, Courton, like Amazon is trying to stick you with the $2-a-title loading on even US-registered devices and accounts being used out of the USA. Good luck. Neil

HarryT · 05-29-2010, 04:22 AM

What makes you think you're doing anything wrong? You say that you are in Australia, so Amazon are perfectly correct in telling you that you're not in the USA, are they not?

courton · 05-29-2010, 06:00 AM

Thank you for your helpful advice Curly. I checked everything you suggested, but I still keep getting the messages.

mgmueller · 05-29-2010, 09:44 AM

Quote:

Originally Posted by courton

What am I doing wrong with my Kindle?

--------------------------------------------------------------------------

As an Aussie and keen to have access to American ebooks for my Kindle, I have tried to follow the threads and have done the following:

1. Set up separate gmail account (US setting) and gift card. Gifted kindle to someone else. Set up US address.
2. When I am on Amazon it does show American listing.
3. But when I try to download book onto kindle or PC for kindle using the 1 click method a message comes up saying you are doing this outside USA and if I wanted to change the country setting.

I have read and re-read al the thread and still can't figure out my mistake. Please help!!
As I am a person with basic computer skills, I am too scared to go down the getting rid of DRM route ...

Just an idea: Is the US address valid? I've read somewhere (never had that problem myself, for me in Germany with 2 US Kindles it has been working from day 1 and still is), they check the ZIP code. For example, they've asked me for the County ("are you inside or outside of xxx") because of different sets of taxes.
BTW: You don't need gift cards anymore. With the introduction of the international Kindles, Amazon started to accept any credit card (I use my German credit card for the US and sometimes UK), you only need the US billing address.

mgmueller · 05-29-2010, 09:46 AM

Quote:

Originally Posted by AnemicOak

I don't really know the answer for sure, but does the thread you mention tell you to do anything to hide your ip? Like using something like http://www.hidemyass.com/

VPN is needed for B&N. But I've never done it with Amazon and never (for about 13 months now) have had any problems (German location, German credit card, US Kindles, US billing address).

courton · 05-29-2010, 07:29 PM

The address is very real and if they check, can be verified. Tried VPN but still having the problem. Will not allow me to buy or even sample books until I call Amazon customer service to verify that I am still in the US or that I have changed country and want to change country of residence.

Pushka · 05-30-2010, 04:11 AM

You dont need a separate account. Go back to your original account and set up the US address there. Then, make sure your 1-click settings are set to that address so that your store is US Amazon.

You certainly dont need a VPN either.

nwinter · 05-31-2010, 03:05 AM

Change your country setting in "my Kindle" to USA and that will fix the problem.

natalie

courton · 05-31-2010, 04:27 AM

Have implemented every one's helpful ideas... still to no avail!

nwinter · 05-31-2010, 06:23 PM

If you have changed the country code in the my kindle settings and its still not working, email Kindle support and they will be back to you in a flash. Explain that you travel between both countries for work and how do you change the settings. They are pretty helpful.

pboss · 06-01-2010, 04:45 AM

This may work. Create a new administrator account in your operating system, and log in. Only use this account to buy US books with a US IP. As long as you never go to Amazon with your aussie IP from this account it should remain clean.

courton · 06-01-2010, 11:04 PM

Out of desperation (since trying all the helpful hints didn't work) I contacted Amazon Support. Told Support that we are between countries (travel often) and Amazon will not let us use the site (repeated messages to contact Support or change country settings). Well this is what happened. She wanted to know where the Kindle was sent to and where we are currently (albeit temporarily). When I said Australia, she insisted on changing the country settings to Australia and told me to test it by pulling down a sample. Of course, it worked since I was now only privy to the Australian Amazon site not the US site. I was told that even if we are in a country for two weeks we need to change the country setting -otherwise, we will not be able to pull down the ebooks!! What nonsense! The whole idea of kindles is that we can use it when we are travelling. Then she had the audacity to ask me if her advice was helpful?! I nearly spluttered out aloud. She did not solve the problem but made it worse in my eyes by blocking me from the US Amazon site. Is this the new Amazon Policy? Has anyone encountered this before and did I just encounter a supercilious customer support person?

05-28-2010, 11:07 PM	#1
courton Member Posts: 17 Karma: 10 Join Date: May 2010 Device: kindle	What am I doing wrong with my kindle in Aus? What am I doing wrong with my Kindle? -------------------------------------------------------------------------- As an Aussie and keen to have access to American ebooks for my Kindle, I have tried to follow the threads and have done the following: 1. Set up separate gmail account (US setting) and gift card. Gifted kindle to someone else. Set up US address. 2. When I am on Amazon it does show American listing. 3. But when I try to download book onto kindle or PC for kindle using the 1 click method a message comes up saying you are doing this outside USA and if I wanted to change the country setting. I have read and re-read al the thread and still can't figure out my mistake. Please help!! As I am a person with basic computer skills, I am too scared to go down the getting rid of DRM route ...

05-29-2010, 03:32 AM	#3
Curly I need a holiday! Posts: 1,227 Karma: 4622 Join Date: Dec 2008 Location: Scotland Device: PRS-505, ipod touch	Hmm, check your 'one click' settings. Go to your account page and make sure your US address is listed in the address book as a delivery address. In the 'one click' settings page make sure your US delivery address is set as the default. edit: One more thought, go to the Kindle page on the website and click on 'manage my kindle'. Go down to the country setting and change it to US. Last edited by Curly; 05-29-2010 at 03:40 AM.

06-01-2010, 04:45 AM	#14
pboss Evangelist Posts: 408 Karma: 646 Join Date: Mar 2009 Device: none	This may work. Create a new administrator account in your operating system, and log in. Only use this account to buy US books with a US IP. As long as you never go to Amazon with your aussie IP from this account it should remain clean. Last edited by pboss; 06-01-2010 at 04:54 AM.

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05-28-2010, 11:13 PM	#2
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	I don't really know the answer for sure, but does the thread you mention tell you to do anything to hide your ip? Like using something like http://www.hidemyass.com/

05-29-2010, 03:43 AM	#4
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Sounds, Courton, like Amazon is trying to stick you with the $2-a-title loading on even US-registered devices and accounts being used out of the USA. Good luck. Neil

05-29-2010, 04:22 AM	#5
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	What makes you think you're doing anything wrong? You say that you are in Australia, so Amazon are perfectly correct in telling you that you're not in the USA, are they not?

05-29-2010, 06:00 AM	#6
courton Member Posts: 17 Karma: 10 Join Date: May 2010 Device: kindle	Thank you for your helpful advice Curly. I checked everything you suggested, but I still keep getting the messages.

05-29-2010, 07:29 PM	#9
courton Member Posts: 17 Karma: 10 Join Date: May 2010 Device: kindle	The address is very real and if they check, can be verified. Tried VPN but still having the problem. Will not allow me to buy or even sample books until I call Amazon customer service to verify that I am still in the US or that I have changed country and want to change country of residence.

05-30-2010, 04:11 AM	#10
Pushka Wizard Posts: 1,119 Karma: 1019140 Join Date: Oct 2009 Location: Australia Device: kindle, Ipad, Iphone, Nexus and PPW	You dont need a separate account. Go back to your original account and set up the US address there. Then, make sure your 1-click settings are set to that address so that your store is US Amazon. You certainly dont need a VPN either.

05-31-2010, 03:05 AM	#11
nwinter Zealot Posts: 140 Karma: 419 Join Date: Nov 2008 Location: Southern NSW, Australia Device: sony PS-505, Iphone and about to add a Kindle DX	Change your country setting in "my Kindle" to USA and that will fix the problem. natalie

05-31-2010, 04:27 AM	#12
courton Member Posts: 17 Karma: 10 Join Date: May 2010 Device: kindle	Have implemented every one's helpful ideas... still to no avail!

05-31-2010, 06:23 PM	#13
nwinter Zealot Posts: 140 Karma: 419 Join Date: Nov 2008 Location: Southern NSW, Australia Device: sony PS-505, Iphone and about to add a Kindle DX	If you have changed the country code in the my kindle settings and its still not working, email Kindle support and they will be back to you in a flash. Explain that you travel between both countries for work and how do you change the settings. They are pretty helpful.

06-01-2010, 11:04 PM	#15
courton Member Posts: 17 Karma: 10 Join Date: May 2010 Device: kindle	Out of desperation (since trying all the helpful hints didn't work) I contacted Amazon Support. Told Support that we are between countries (travel often) and Amazon will not let us use the site (repeated messages to contact Support or change country settings). Well this is what happened. She wanted to know where the Kindle was sent to and where we are currently (albeit temporarily). When I said Australia, she insisted on changing the country settings to Australia and told me to test it by pulling down a sample. Of course, it worked since I was now only privy to the Australian Amazon site not the US site. I was told that even if we are in a country for two weeks we need to change the country setting -otherwise, we will not be able to pull down the ebooks!! What nonsense! The whole idea of kindles is that we can use it when we are travelling. Then she had the audacity to ask me if her advice was helpful?! I nearly spluttered out aloud. She did not solve the problem but made it worse in my eyes by blocking me from the US Amazon site. Is this the new Amazon Policy? Has anyone encountered this before and did I just encounter a supercilious customer support person?

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